We’re now Qudini by Verint, the Customer Engagement Platform! Learn how to drive sales, increase customer loyalty and get the most out of your teams with our game-changing Retail Choreography software solutions.

 

We’re delighted to announced that Qudini has officially been acquired by Verint, the Customer Engagement Company!

Want to catch-up at NRF’s Big Show in New York City this January?

Do you know how you’re going to stay relevant and profitable during the recession?

Peak season is just around the corner!

Have you thought about how you’re going to manage peak season traffic this winter?

New best practice guide

Our new best practice guide explains how Appointment Booking Landing pages will drive traffic to your in-store and virtual appointment services.

Latest consumer survey report

Our latest consumer survey report shows which types of retail stores and banks customers want to be able to schedule appointments within…

Recent consumer survey report

Our recent consumer survey report shows how the pandemic has changed consumer shopping habits and which habits will be here to stay…

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Why We Have the Best Virtual Queuing System for Retail

by Sam Osbourne

Designed specifically for enterprise retailers and banks, Qudini’s Virtual Queue Management System comes with a whole host of game-changing features like CRM integration, clienteling capabilities and live wait time updates. 

 

What are common Virtual Queue Software problems? 

With the right Queue Management System, you can significantly increase your revenue and ward off your competitors. 

However, there are some common problems that you should be aware of before selecting a Virtual Queuing Software:

 

Why we have the best Queue Management System on the market

Qudini is the first Virtual Queuing Software Platform to be designed purely for enterprise retailers. As such, Qudini has some major advantages. For example, we offer:

 

“Without Qudini, I would feel a lot less in control than I do right now. With Qudini I know exactly what is going on in my store and it helps me lead my team a lot better. It gives me the time to be able to do that.”

– Store team, O2 (telecoms retailer)

 

Why do retailers need Queue Management Software?

Long wait times are the biggest obstacle to your business success. According to our research, long waits for service reduce in-store traffic by 10%. Another 26% of customers will give up and walk out of your stores even if they were about to buy something if the wait is too long. 

This issue is made all the more serious when you consider the financial cost. For example, the average 250 store retailers loses around $143 million every year in lost immediate and long-term annual revenues, according to our US Business Case for Retail Choreography report. Likewise, physical queues collectively cost British retailers £3-4 billion every year

The need for Queue Management Systems is made all the clearer when you consider other factors in the new retail landscape. In particular, the rise of social media and ecommerce has made today’s consumers more vocal and influential than ever. Given that they now have online platforms to voice their opinions across to hundreds of followers, customers can make or break businesses. Research shows that 43% of unhappy customers will complain about a poor retail experience to their friends and family, while 21% will complain across their social media channels. 

In today’s world, retailers cannot afford to offer poor customer experiences–the cost is simply too great. Enterprise brands need Walk-in Management Platforms to prevent customers from complaining and walking out of stores prematurely. These systems are proven to improve the customer experience and reduce the wait time. Therefore, retailers can dramatically increase their brand image, profitability and customer loyalty by deploying walk-in virtual queuing technology. 

 

“Qudini is really good because it helps with managing staff as well as customers’ expectations. It’s improved our team’s transaction times.”

– Store associate, O2 (telecoms retailer)

 

What results can you achieve with Qudini’s Queuing Software? 

The following are typical results global brands have seen since rolling out the Qudini Walk-in Virtual Queuing System across their stores:

 

Sales

 

Loyalty

 

Productivity 

 

“The footfall analytics that we get from Qudini has really helped us to understand how the stores are planning time and utilizing the people in the store. It also gives us some really clear insight into when customers are coming in and what they are coming in to ask us for.”

– HQ, O2 (telecoms retailer)

 

Do customers want virtual queuing tech in retail stores?

There’s a clear and growing customer demand for Virtual Queue Management Systems in retail. According to our consumer survey of 2,000 US citizens, customers are influenced in the following ways when they’re greeted by a store host with a tablet who provided accurate wait time information: 

 

About Qudini – award-winning Retail Choreography software provider

Built specifically for enterprise retailers and banks, Qudini’s Retail Choreography suite includes market-leading customer experience solutions that enable brands to increase sales and loyalty across all their channels. 

For more on why we have the best Virtual Wait Line Software on the market, find out what our clients had to say. In addition, read our success stories for brands like Telefónica

 

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Thank you!

A member of our team will be in touch.

We’re now Qudini by Verint, the Customer Engagement Platform! Learn how to drive sales, increase customer loyalty and get the most out of your teams with our game-changing Retail Choreography software solutions.

 

We’re delighted to announced that Qudini has officially been acquired by Verint, the Customer Engagement Company!

Want to catch-up at NRF’s Big Show in New York City this January?

Do you know how you’re going to stay relevant and profitable during the recession?

Peak season is just around the corner!

Have you thought about how you’re going to manage peak season traffic this winter?

New best practice guide

Our new best practice guide explains how Appointment Booking Landing pages will drive traffic to your in-store and virtual appointment services.

Latest consumer survey report

Our latest consumer survey report shows which types of retail stores and banks customers want to be able to schedule appointments within…

Recent consumer survey report

Our recent consumer survey report shows how the pandemic has changed consumer shopping habits and which habits will be here to stay…

Upcoming Webinar

Our Upcoming Webinar will present consumer insights on how the pandemic has changed consumer shopping habits. Sign-up below for Tuesday October 12th (2pm ET | 11am PT).