Why retail needs Retail Choreography

To build more compelling omni-channel
offerings retailers need to optimize their:

• 

  Experience

  Customers are more
  demanding, fickle and vocal
  than ever before

  This makes it harder to drive customers to your business and retain their loyalty.

• 

  Operations

  Store operations are more intensive and margins are tighter

  This means it’s essential to make the most out of your people and your space.

• 

  Data

  Brick-and-mortar data is disparate and hard to collect

  This prohibits intelligent decision-making on stock, resourcing, merchandising and marketing.

The benefits of Retail Choreography

Hover over the tiles to read quotes from our customers

Increased profitability

Increased sales

• More foot traffic
• Greater customer retention
• Increased customer conversion rates
• Higher average spend
• Increased cross-sell and upsell.

Reduce operational costs

• Increased store associate productivity
• Time saved at head office
• Improved resource allocation
• Increased staff retention rates
• Better use of physical space in stores

Lasting brand relevance

Increased loyalty

• Better customer satisfaction
• Greater adoption of multiple channels
• Increased repeat sales across channels
• Higher customer lifetime value.

Smarter data-driven commercial decisions

• More targeted, cost-effective marketing
• Better planned resources
• Improved stock planning/management
• Improved customer experience and resulting sales, loyalty and advocacy
• Competitive advantage.

Increased advocacy

• Higher NPS scores
• More positive feedback across social channels
• Improved word of mouth.

Improve brand relevance

• Higher brand awareness
• Increased brand value and brand equity
• Higher share price
• Ongoing irrational brand preference from consumers.