Build customer relationships online during Covid-19

With market-leading Event and Appointment Booking Software that enables your customers to easily book virtual one-to-one services and online events from any channel.

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How virtual appointments work:

Step 1: Book time

Set your advisor capacity and enable customers to book their one-to-one appointments from your website or call center.
Step 2: Receive updates

Confirm and remind customers of their appointment details by SMS and emails which include the video conference link to connect with their advisor when the appointment starts.
Step 3: Manage

Customer service advisors can manage customers from any desktop, tablet or smartphone device. We have native apps for IOS and Android.

How online events work:

Step 1: Book event

Centrally control your event topics and brand content and allow your colleagues to easily create events.

Enable customers to easily discover and book on to online events.
Step 2: Receive updates

Confirm and remind customers of their appointment details by SMS and emails which include the webinar link to connect to the event when it is due.
Step 3: Manage events

Customer service advisors can manage event attendees from any desktop, tablet or smartphone device. We have native apps for IOS and Android.

In addition:

Gain insights

Access continuous insights on footfall patterns, customer interests, resource needs and much more.
Rich features

Pick-and-mix from the our rich feature set including: video conference tools, outcome reporting and survey features.
Integrated solutions

Integrates with the Qudini Queuing System and Task Management Software. Our software can stand alone, or easily integrate with your ecosystem.

Get started instantly with our out-of-the-box software:

Enterprise grade.

Cloud-based and centralized.

ISO27001 and GDPR compliant.

Flexible and customizable.

One platform, multiple solutions, rich functionality.

Stand alone, yet easy to integrate.

Simple to deploy and use.

Fully hardware compatible with: desktop, IOS and Android app for store associates and web-based consumer interfaces that integrate with your website and mobile apps.

Supported by an agile, consultative and impact-oriented team.

Benefits:

Ensure social distancing
Improve online sales
Build loyalty and advocacy

Drive a competitive advantage
Greater omni-channel growth
Understand the future

Case study video:

“Qudini definitely drives more bookings to the video banking team. Since we introduced it, we’ve seen twice as many bookings come into our diaries. For me there’s less admin time that I’m having to complete, giving me more time to get on with my day job.”

(Video Banker, international retail bank, +800 branches)

Watch the video to understand how NatWest bank use Qudini for virtual video banking appointments.

Powerful Proven Results

Doubled appointment bookings now that customers can make bookings 24/7, leading to increased sales.

Increased NPS, ensuring greater customer loyalty and advocacy.

27% reduction in staff serve times, amounting to more customers served and more tasks completed in less time.

Insights that enable improved resource allocation, productivity and sales.

New best practice guide

Latest consumer survey report

Recent consumer survey report

Upcoming Webinar

Build customer relationships online during Covid-19