With market-leading Appointment Booking Software that enables your customers to book virtual one-to-one telephone and video appointments from any channel.
With no clear end-point to the required social distancing measures of the Coronavirus pandemic, organizations need to find new ways to support their customers.
Use Qudini to enable your customers to seamlessly connect with an advisor for one-to-one service over telephone or video.
Set your advisor capacity and enable customers to book their one-to-one appointments from your website or call center.
Confirm and remind customers of their appointment details by SMS and emails which include the video conference link to connect with their advisor when the appointment starts.
Customer service advisors can manage customers from any desktop, tablet or smartphone device. We have native apps for IOS and Android.
Access continuous insights on footfall patterns, customer interests, resource needs and much more.
Pick-and-mix from the our rich feature set including: video conference tools, outcome reporting and survey features.
Integrates with the Qudini Queuing System and Task Management Software. Our software can stand alone, or easily integrate with your ecosystem.
Intelligent algorithms and innovative features, combined with a great user experience – allowing you to create the perfect customer experience and shop floor operation.
Watch the feature video to learn more.
“Qudini definitely drives more bookings to the video banking team. Since we introduced it, we’ve seen twice as many bookings come into our diaries. For me there’s less admin time that I’m having to complete, giving me more time to get on with my day job.”
(Video Banker, international retail bank, +800 branches)
Watch the video to understand how NatWest bank use Qudini for virtual video banking appointments.
A member of our team will be in touch.