Latest consumer survey report

Our latest consumer survey report shows which types of retail stores and banks customers want to be able to schedule appointments within…

Recent consumer survey report

Our recent consumer survey report shows how the pandemic has changed consumer shopping habits and which habits will be here to stay…

Upcoming Webinar

Our Upcoming Webinar will present consumer insights on how the pandemic has changed consumer shopping habits. Sign-up below for Tuesday October 12th (2pm ET | 11am PT).

Service your customers online during Covid-19

With market-leading Appointment Booking Software that enables your customers to book virtual one-to-one telephone and video appointments from any channel.

How virtual appointments work:

  • Step 1: Book time

    Set your advisor capacity and enable customers to book their one-to-one appointments from your website or call center.

  • Step 2: Receive updates

    Confirm and remind customers of their appointment details by SMS and emails which include the video conference link to connect with their advisor when the appointment starts.

  • Step 3: Manage

    Customer service advisors can manage customers from any desktop, tablet or smartphone device. We have native apps for IOS and Android.

  • Gain insights

    Access continuous insights on footfall patterns, customer interests, resource needs and much more.

  • Rich features

    Pick-and-mix from the our rich feature set including: video conference tools, outcome reporting and survey features.

  • Integrated solutions

    Integrates with the Qudini Queuing System and Task Management Software. Our software can stand alone, or easily integrate with your ecosystem.

Benefits:

  • Ensure social distancing
  • Improve online sales
  • Build loyalty and advocacy
  • Drive a competitive advantage
  • Greater omni-channel growth
  • Understand the future

Powerful Proven Results

  • Doubled appointment bookings now that customers can make bookings 24/7, leading to increased sales.

  • Increased NPS, ensuring greater customer loyalty and advocacy.

  • 27% reduction in staff serve times, amounting to more customers served and more tasks completed in less time.

  • Insights that enable improved resource allocation, productivity and sales.

X

Thank you!

A member of our team will be in touch.

New best practice guide

Our new best practice guide explains how Appointment Booking Landing pages will drive traffic to your in-store and virtual appointment services.

Latest consumer survey report

Our latest consumer survey report shows which types of retail stores and banks customers want to be able to schedule appointments within…

Recent consumer survey report

Our recent consumer survey report shows how the pandemic has changed consumer shopping habits and which habits will be here to stay…

Upcoming Webinar

Our Upcoming Webinar will present consumer insights on how the pandemic has changed consumer shopping habits. Sign-up below for Tuesday October 12th (2pm ET | 11am PT).

+