We’re now Qudini by Verint, the Customer Engagement Platform! Learn how to drive sales, increase customer loyalty and get the most out of your teams with our game-changing Retail Choreography software solutions.

 

View solutions

We’re delighted to announced that Qudini has officially been acquired by Verint, the Customer Engagement Company!

Learn more

Want to catch-up at NRF’s Big Show in New York City this January?

Find out more

Do you know how you’re going to stay relevant and profitable during the recession?

Become recession-proof

Peak season is just around the corner!

Have you thought about how you’re going to manage peak season traffic this winter?

Check out our peak season software solutions

New best practice guide

Our new best practice guide explains how Appointment Booking Landing pages will drive traffic to your in-store and virtual appointment services.

Download the guide here

Latest consumer survey report

Our latest consumer survey report shows which types of retail stores and banks customers want to be able to schedule appointments within…

Download the report for your industry

Recent consumer survey report

Our recent consumer survey report shows how the pandemic has changed consumer shopping habits and which habits will be here to stay…

Download the whitepaper here

Upcoming Webinar

Our Upcoming Webinar will present consumer insights on how the pandemic has changed consumer shopping habits. Sign-up below for Tuesday October 12th (2pm ET | 11am PT).

Sign-up here

Ensure social distancing and build customer confidence to visit

With virtual queuing, capacity management, store visit scheduling and appointment booking.

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Ensure social distancing and customer confidence

Social distancing means that many organizations are experiencing lengthy queues causing a poor customer experience and putting stores at risk of closing and risking significant economic impact should the Coronavirus resurge.

Use Qudini to enable customers to join a virtual queue and wait remotely or to pre-schedule their store visit and in-person services.

How virtual queue management works:

  • Step 1: Join queue

    Enable customers to join the virtual queue by a host with a tablet, a kiosk or their own mobile phone.

  • Step 2: Receive updates

    Provide customers with their wait time and queue position by SMS and a live smartphone countdown (or even TV displays). Qudini automatically updates them as their turn draws near.

  • Step 3: Manage

    Store associates can manage customers from any desktop, tablet or smartphone device. We have native apps for IOS and Android. Integration with footfall counting tools updates Qudini automatically.

How time-slot scheduling and appointment booking works:

  • Step 1: Book time

    Set your store capacity according to social distancing rules and enable customers to book their store visit time or in-person service by a host with a tablet at your door or from your contact center or website.

  • Step 2: Receive updates

    Confirm and remind customers of their appointment details by SMS, email and personal calendar links.

  • Step 3: Manage

    Store associates can manage customers from any desktop, tablet or smartphone device. We have native apps for IOS and Android.

In addition:

  • Gain insights

    Access continuous insights on footfall patterns, customer interests, resource needs and much more.

  • Rich features

    Pick-and-mix from our rich features including: self-service kiosks, TV displays, printed tickets and much more.

  • Integrated solutions

    Integrates with the Qudini Task Management Software. Our software can stand alone, or easily integrate with your ecosystem.

Get started instantly with our out-of-the-box software:

  • Enterprise grade.
  • Cloud-based and centralized.
  • ISO27001 and GDPR compliant.
  • Flexible and customizable.
  • One platform, multiple solutions, rich functionality.
  • Stand alone, yet easy to integrate.
  • Simple to deploy and use.
  • Fully hardware compatible with: desktop, IOS and Android app for store associates and web-based consumer interfaces that integrate with your website and mobile apps.
  • Supported by an agile, consultative and impact-oriented team.

Benefits

  • Ensure social distancing
  • Build customer confidence to visit
  • Increase sales
  • Improve productivity
  • Best virtual appointment booking software loyalty icon
    Improve loyalty & advocacy
  • Drive a competitive advantage

Case study video:

“Working with Qudini has been great. The support has been fantastic from the team. They’ve been very accommodating, very efficient and a pleasure to work with..”

Samsung, global electronics retailer

Watch our appointment booking and queue management ROI case study video.

Powerful Proven Results

  • 33%average transaction value increase (global eyewear retailer). 10% conversion increase (travel retailer).

  • 62% walkout reduction and 13% no show reduction, ensures more sales and loyalty (telco retailer).

  • 27% reduction in serve times leads to greater efficiency (telco retailer).

  • Insights that enable improved resource allocation, sales and marketing initiatives (all our clients).

Company

Legal

Verint Systems Inc.
175 Broadhollow Rd, Ste 100
Melville, NY 11747

1 (800) 483-7468

All Rights Reserved 2023

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We’re now Qudini by Verint, the Customer Engagement Platform! Learn how to drive sales, increase customer loyalty and get the most out of your teams with our game-changing Retail Choreography software solutions.

 

View solutions

We’re delighted to announced that Qudini has officially been acquired by Verint, the Customer Engagement Company!

Learn more

Want to catch-up at NRF’s Big Show in New York City this January?

Find out more

Do you know how you’re going to stay relevant and profitable during the recession?

Become recession-proof

Peak season is just around the corner!

Have you thought about how you’re going to manage peak season traffic this winter?

Check out our peak season software solutions

New best practice guide

Our new best practice guide explains how Appointment Booking Landing pages will drive traffic to your in-store and virtual appointment services.

Download the guide here

Latest consumer survey report

Our latest consumer survey report shows which types of retail stores and banks customers want to be able to schedule appointments within…

Download the report for your industry

Recent consumer survey report

Our recent consumer survey report shows how the pandemic has changed consumer shopping habits and which habits will be here to stay…

Download the whitepaper here

Upcoming Webinar

Our Upcoming Webinar will present consumer insights on how the pandemic has changed consumer shopping habits. Sign-up below for Tuesday October 12th (2pm ET | 11am PT).

Sign-up here