With virtual queuing, capacity management, store visit scheduling and appointment booking.
Social distancing means that many organizations are experiencing lengthy queues causing a poor customer experience and putting stores at risk of closing and risking significant economic impact should the Coronavirus resurge.
Use Qudini to enable customers to join a virtual queue and wait remotely or to pre-schedule their store visit and in-person services.
Enable customers to join the virtual queue by a host with a tablet, a kiosk or their own mobile phone.
Provide customers with their wait time and queue position by SMS and a live smartphone countdown (or even TV displays). Qudini automatically updates them as their turn draws near.
Store associates can manage customers from any desktop, tablet or smartphone device. We have native apps for IOS and Android. Integration with footfall counting tools updates Qudini automatically.
Set your store capacity according to social distancing rules and enable customers to book their store visit time or in-person service by a host with a tablet at your door or from your contact center or website.
Confirm and remind customers of their appointment details by SMS, email and personal calendar links.
Store associates can manage customers from any desktop, tablet or smartphone device. We have native apps for IOS and Android.
Access continuous insights on footfall patterns, customer interests, resource needs and much more.
Pick-and-mix from our rich features including: self-service kiosks, TV displays, printed tickets and much more.
Integrates with the Qudini Task Management Software. Our software can stand alone, or easily integrate with your ecosystem.
“Working with Qudini has been great. The support has been fantastic from the team. They’ve been very accommodating, very efficient and a pleasure to work with..”
Samsung, global electronics retailer
Watch our appointment booking and queue management ROI case study video.
A member of our team will be in touch.