Ensure social distancing and eliminate physical queues
With market-leading Virtual Queuing Software to enable customers to join a virtual queue (by host or their phone) and to receive updates until their turn.
Social distancing is essential
Social distancing means that many organizations are experiencing lengthy queues causing a poor customer experience and putting stores at risk of closing and significant economic impact should the Coronavirus resurge.
Use Qudini to eliminate queues, ensure social distancing and offer an experience that customers feel confident to return to.
How virtual queue management works:
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Step 1: Join queue
Enable customers to join the virtual queue by a host with a tablet, a kiosk or their own mobile phone.
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Step 2: Receive updates
Provide customers with their wait time and queue position by SMS and a live smartphone countdown (or even TV displays). Qudini automatically updates them as their turn draws near.
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Step 3: Manage
Store associates can manage customers from any desktop, tablet or smartphone device. We have native apps for IOS and Android. Integration with footfall counting tools updates Qudini automatically.
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Gain insights
Access continuous insights on footfall patterns, customer interests, resource needs and much more.
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Rich features
Pick-and-mix from our rich feature including: self-service kiosks, TV displays, printed tickets and much more.
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Integrated solutions
Integrates with the Qudini Appointment Booking Software and Task Management Software. Our software can stand alone, or easily integrate with your ecosystem.
How it works video:
Intelligent algorithms and innovative features, combined with a great user experience – allowing you to create the perfect customer experience and shop floor operation.
Watch the feature video to learn more.
Get started instantly with our out-of-the-box software:
- Enterprise grade.
- Cloud-based and centralized.
- ISO27001 and GDPR compliant.
- Flexible and customizable.
- One platform, multiple solutions, rich functionality.
- Stand alone, yet easy to integrate.
- Simple to deploy and use.
- Fully hardware compatible with: desktop, IOS and Android app for store associates and web-based consumer interfaces that integrate with your website and mobile apps.
- Supported by an agile, consultative and impact-oriented team.
Benefits
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Ensure social distancing
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Build customer confidence to visit
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Increase sales
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Improve productivity
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Enhance loyalty & brand reputation
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Drive a competitive advantage
Case study video:
“We now have a waiting room that is half full, and all the other patients are out using their time to do other things. We’ve had compliments about how we manage the queue using the system.”
Samsung, global electronics retailer
Watch our queue management case study video.
