Offer safe contactless order pickup

from your store or curbside

With market-leading Virtual Queuing Software that enables customers to check-in when they arrive and to receive updates while their order is brought to them.

How contactless order pickup works:

  • Step 1: Check-in

    Enable customers arriving at store to collect online orders to check-in from their phone (via a weblink in their order confirmation email or by scanning a QR code). Enable customers to select whether they prefer pickup on foot or by car and to provide their vehicle details.

  • Step 2: Receive updates

    Provide customers with their pickup queue position by SMS and a live smartphone countdown. Use TV displays in-store to show customers their place. Qudini automatically updates customers when their order has been located.

  • Step 3: Manage

    Store associates can view waiting customers from any desktop, tablet or smartphone device to locate their orders and then the customers.

  • Gain insights

    Access continuous insights on footfall patterns, customer interests, resource needs and much more.

  • Rich features

    Pick-and-mix from our rich feature set including: self-service kiosks, TV displays, printed tickets and much more.

  • Integrated solutions

    Integrates with the Qudini Appointment Booking Software and Task Management Software. Our software can stand alone, or easily integrate with your ecosystem.

Benefits:

  • Ensure social distancing
  • Improve online sales
  • Build loyalty and advocacy
  • Drive a competitive advantage
  • Greater omni-channel growth
  • Understand the future

Powerful Proven Results

  • 24% increase in incremental spend while customers wait to collect orders (global furniture retailer).

  • 20% customer satisfaction increase, and an increase in repeat visits (UK department store retailer).

  • Doubled associate speed of preparing orders by removing three steps in the journey (all our clients).

  • Associates no longer need to wait at desks for customers, giving them more time for tasks (Tesco).

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