Offer safe contactless order pickup
from your store or curbside
With market-leading Virtual Queuing Software that enables customers to check-in when they arrive and to receive updates while their order is brought to them.
Enhance your pickup experience
Research shows that customers want to use buy online pickup in store (click and collect) services more to stay safe during the Coronavirus outbreak.
Use Qudini to build relationships and loyalty by offering safe, fast, contactless and engaging customer order pickup from your store entrance or curbside.
How contactless order pickup works:
-
Step 1: Check-in
Enable customers arriving at store to collect online orders to check-in from their phone (via a weblink in their order confirmation email or by scanning a QR code). Enable customers to select whether they prefer pickup on foot or by car and to provide their vehicle details.
-
Step 2: Receive updates
Provide customers with their pickup queue position by SMS and a live smartphone countdown. Use TV displays in-store to show customers their place. Qudini automatically updates customers when their order has been located.
-
Step 3: Manage
Store associates can view waiting customers from any desktop, tablet or smartphone device to locate their orders and then the customers.
-
Gain insights
Access continuous insights on footfall patterns, customer interests, resource needs and much more.
-
Rich features
Pick-and-mix from our rich feature set including: self-service kiosks, TV displays, printed tickets and much more.
-
Integrated solutions
Integrates with the Qudini Appointment Booking Software and Task Management Software. Our software can stand alone, or easily integrate with your ecosystem.
How it works video:
Intelligent algorithms and innovative features, combined with a great user experience – allowing you to create the perfect customer experience and shop floor operation.
Watch the feature video to learn more.
Get started instantly with our out-of-the-box software:
- Enterprise grade.
- Cloud-based and centralized.
- ISO27001 and GDPR compliant.
- Flexible and customizable.
- One platform, multiple solutions, rich functionality.
- Stand alone, yet easy to integrate.
- Simple to deploy and use.
- Fully hardware compatible with: desktop, IOS and Android app for store associates and web-based consumer interfaces that integrate with your website and mobile apps.
- Supported by an agile, consultative and impact-oriented team.
Benefits:
-
Ensure social distancing
-
Improve online sales
-
Build loyalty and advocacy
-
Drive a competitive advantage
-
Greater omni-channel growth
-
Understand the future
