Top reasons why customers walk out with or without service

Qudini Marketing
by Qudini Marketing

Our research shows that poor in-store experience and long wait times lead to 10% of UK customers walking out of stores. That means the average store loses £52,000 every year directly from walkouts and poor in-store experience, with the total cost of walkouts to UK retailers at £15 billion a year and hitting the entire economy hard. 26% of customers who walk out of a store will discontinue their purchase completely, costing the UK economy £3.4 billion a year.

To find out about the state of retailing in 2017 and how retailers are overcoming traditional pain points through the use of in-store technology, download our whitepaper today.


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