Top reasons why customers walk out with or without service

Published on February 19th 2018
By admin

Our research shows that poor in-store experience and long wait times lead to 10% of UK customers walking out of stores. That means the average store loses £52,000 every year directly from walkouts and poor in-store experience, with the total cost of walkouts to UK retailers at £15 billion a year and hitting the entire economy hard. 26% of customers who walk out of a store will discontinue their purchase completely, costing the UK economy £3.4 billion a year.

To find out about the state of retailing in 2017 and how retailers are overcoming traditional pain points through the use of in-store technology, download our whitepaper today

 The New Frontier of Customer Experience webinar

Read our whitepaper

To understand why fantastic in-store experience is of growing importance to retailers looking to grow and stand out from the competition.

Sign-up to our webinar

Hosted by our founder & CEO on the 27th September 2017


Thank you!

A member of our team will be in touch.


Get in touch
with our team

To get in touch with our team email

Simply complete the form below and the right team will be in touch to discuss your query. We look forward to getting the ball rolling!