Infographic – Top causes of poor customer experience and complaints within retail


This year Qudini surveyed 2,000 UK consumers to understand how often they had a poor experience within a retail store and to question what caused their poor experiences.

We found that:

Infographic Top Customer Complaint Reasons In Retail Qudini

As displayed in the infographic:


Graph Poor Customer Experience Complaints In Retail By Geography Qudini

Top Cause Of Poor Customer Experience Within Retail


Graph How Customers Complain In The Event Of A Poor Experience Qudini

Why these facts matter:


What you can do about it:


Download our whitepaper: To further understand these insights broken down by gender, age and geography demographics download our full whitepaper at:

Link to Whitepaper: The Cause of Customer Complaints in Retail



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