Infographic – Top causes of poor customer experience and complaints within retail

Published on December 18th 2018
By Imogen Wethered

This year Qudini surveyed 2,000 UK consumers to understand how often they had a poor experience within a retail store and to question what caused their poor experiences.

We found that:

Infographic Top Customer Complaint Reasons In Retail Qudini

As displayed in the infographic:


Graph Poor Customer Experience Complaints In Retail By Geography Qudini

Top Cause Of Poor Customer Experience Within Retail


Graph How Customers Complain In The Event Of A Poor Experience Qudini

Why these facts matter:


What you can do about it:


Download our whitepaper: To further understand these insights broken down by gender, age and geography demographics download our full whitepaper at:

Link to Whitepaper: The Cause of Customer Complaints in Retail



Thank you!

A member of our team will be in touch.


Get in touch
with our team

To get in touch with our team email

Simply complete the form below and the right team will be in touch to discuss your query. We look forward to getting the ball rolling!