The ROI results retailers experience using queue software and appointment scheduling software

Imogen Wethered
by Imogen Wethered

Here are some of the many ways appointment scheduling software and queue management software can impact your bottom line.

1) Increased sales

Appointment booking:

Click here to learn more about Qudini’s appointment booking software

Virtual queuing:

Find out more about virtual queuing software

“Qudini has enabled us to have a much more pleasant customer experience in-store and we can definitely see that we’ve had a percentage growth in terms of revenue.”
Franchise Partner, Specsavers

2) Reduced operation costs

“Qudini allows me to allocate resource more effectively, so that the team functions more efficiently, than ever before.”
Branch Manager, NatWest

3) Greater loyalty and advocacy

“Because the level of customer service has improved, patients are not only more likely to come back to us, but they also recommend us to friends and family.”
Store Manager, Specsavers

Video: 4 clients share their ROI results:

Covid-19 specific results

Store Virtual Queuing


  • 81% of customers join the virtual queue by SMS code and 19% join by QR code.
  • Brown Thomas report improved NPS scores due to managing queues to enter the store and queues for service within the stores.

ASDA customer survey results

When asked to score the virtual queuing options ability to support social distancing:

  • 67% answered 5 out of 5.
  • 11% answered 4 out of 5.

When asked to score the improvement of the virtual queuing experience:

  • 64% answered 5 out of 5.
  • 11% answered 4 out of 5.

“A lot of customers find these new ways of managing them reassuring,” Stores Director, Brown Thomas, (department store retailer)

Online virtual appointments

  • Brown Thomas report that the majority of customers that make virtual appointments are net new customers that have not previously been to stores or bought online.
  • Every week over 80% of their appointment slots are booked.
  • Samsung have seen extremely high uptake of their new virtual video appointment option, 43% of their available appointment slots are booked by customers.

“It has been a real advantage for us….an opportunity to connect with customers.”
Stores Director, Brown Thomas,
(department store retailer)

Click and collect

  • Positive customer feedback led Dixons Carphone to roll out Qudini contactless click and collect from 10 stores to 150 stores within 4 weeks, and to 350 stores within 4 further weeks.

Dixons Carphone customer tweet

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