Peak season is just around the corner!

Have you thought about how you’re going to manage peak season traffic this winter?

New best practice guide

Our new best practice guide explains how Appointment Booking Landing pages will drive traffic to your in-store and virtual appointment services.

Latest consumer survey report

Our latest consumer survey report shows which types of retail stores and banks customers want to be able to schedule appointments within…

Recent consumer survey report

Our recent consumer survey report shows how the pandemic has changed consumer shopping habits and which habits will be here to stay…

Upcoming Webinar

Our Upcoming Webinar will present consumer insights on how the pandemic has changed consumer shopping habits. Sign-up below for Tuesday October 12th (2pm ET | 11am PT).

How Virtual Queuing and Appointments Can Increase Your ROI

by Imogen Wethered

Here are some of the many ways appointment scheduling software and queue management software can boost your ROI.

1) Increased sales

Appointment booking:

Click here to learn more about Qudini’s appointment booking software

Virtual queuing:

Find out the ROI business case for virtual queuing

“Qudini has enabled us to have a much more pleasant customer experience in-store and we can definitely see that we’ve had a percentage growth in terms of revenue.”
Franchise Partner, Specsavers

2) Reduced operation costs

“Qudini allows me to allocate resource more effectively, so that the team functions more efficiently, than ever before.”
Branch Manager, NatWest

3) Greater loyalty and advocacy

“Because the level of customer service has improved, patients are not only more likely to come back to us, but they also recommend us to friends and family.”
Store Manager, Specsavers

Video: 4 clients share their ROI results:

Covid-19 specific results

Store Virtual Queuing

Stats:

  • 81% of customers join the virtual queue by SMS code and 19% join by QR code.
  • Brown Thomas report improved NPS scores due to managing queues to enter the store and queues for service within the stores.

ASDA customer survey results

When asked to score the virtual queuing options ability to support social distancing:

  • 67% answered 5 out of 5.
  • 11% answered 4 out of 5.

When asked to score the improvement of the virtual queuing experience:

  • 64% answered 5 out of 5.
  • 11% answered 4 out of 5.

“A lot of customers find these new ways of managing them reassuring,” Stores Director, Brown Thomas, (department store retailer)

Online virtual appointments

  • Brown Thomas report that the majority of customers that make virtual appointments are net new customers that have not previously been to stores or bought online.
  • Every week over 80% of their appointment slots are booked.
  • Samsung have seen extremely high uptake of their new virtual video appointment option, 43% of their available appointment slots are booked by customers.

“It has been a real advantage for us….an opportunity to connect with customers.”
Stores Director, Brown Thomas,
(department store retailer)

Click and collect

  • Positive customer feedback led Dixons Carphone to roll out Qudini contactless click and collect from 10 stores to 150 stores within 4 weeks, and to 350 stores within 4 further weeks.

Get in touch to speak to an expert and learn more about the key KPI business case measures we use to calculate your ROI opportunities using our appointment booking software.

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Peak season is just around the corner!

Have you thought about how you’re going to manage peak season traffic this winter?

New best practice guide

Our new best practice guide explains how Appointment Booking Landing pages will drive traffic to your in-store and virtual appointment services.

Latest consumer survey report

Our latest consumer survey report shows which types of retail stores and banks customers want to be able to schedule appointments within…

Recent consumer survey report

Our recent consumer survey report shows how the pandemic has changed consumer shopping habits and which habits will be here to stay…

Upcoming Webinar

Our Upcoming Webinar will present consumer insights on how the pandemic has changed consumer shopping habits. Sign-up below for Tuesday October 12th (2pm ET | 11am PT).