The retailers making the most out of lockdown 2.0 with curbside pickup and virtual appointments

Imogen Wethered
by Imogen Wethered

A number of countries including the UK are implementing new lockdown measures which means stores are closed except for fulfilling deliveries and for click and collect.

During the first lockdown, Qudini helped a number of retailers to deliver new contactless click and collect services from their curbside, including Dixons Carphone, Brown Thomas (Selfridges group) and Pets at Home. We also helped a number of retailers to offering virtual appointments to drive engagement and sales.

Read our report: Surviving and making the most out of lockdown 2.0

Now, during the second lockdown, Qudini is continuing to help leading retailers to reach their customers. Here’s how:

Brown Thomas

Luxury department store retailer, Brown Thomas, which is part of Selfridges group, recently shared how Qudini has helped them become better prepared for lockdown 2.0 in Ireland by enabling them to offer:

In a LinkedIn post, Sarah Esler, the Digital Innovation and Omni-channel Lead at Brown Thomas, said:

“Lockdown 2.0 – luckily this time we were far more prepared having spent the last few months investing in technology and innovation at Brown Thomas & Arnotts.

“When we shut our doors last week, we were quickly able to switch on remote click & collect functionality, allowing customers to still order C&C. Customers can now scan the QR code outside any of our stores to let us know they’re outside and our store teams will bring their order right to them.

“This has been made possible by our amazing store teams who have been so quick to adapt to new ways of working alongside our Qudini Ltd platform which now covers everything from physical & virtual appointments to virtual queuing for us.”

The curbside click and collect service at Brown Thomas.

Dixons Carphone

Electronics giant Dixons Carphone use Qudini as part of its drive-through collection offering to enable customers to check-in when they arrive at stores to collect their tech by using a link in their order confirmation email or by scanning a QR code. Upon entering their order and vehicle details, a store associate will find their order and drop it in their car boot. This innovative technology enables customers to collect their orders without even leaving their cars.

A Currys PC World employee delivering a click and collect order to a customer’s boot during lockdown.


NatWest bank use Qudini’s Appointment Booking Software to enable its customers to schedule video banking appointments with personal bankers and mortgage advisors to take place from the comfort of their own homes.

In addition, they use Qudini’s Online Event Booking Platform to enable customers to discover and book onto their Digital Lessons to learn how to use NatWest’s online banking platform and mobile app.

NatWest’s appointment booking interface is powered by Qudini.


Samsung enable its customers to connect with in-store Samsung support advisors for mobile device advice and support issues by enabling them to schedule an appointment from the Samsung website.

Samsung’s appointment booking interface.

Pets at Home

Pets at Home also use the Qudini Virtual Queuing System to enable its customers to check-in for their online orders when they arrive at store. This enables their store teams to find the customers’ orders and bring it to them in the car park.

Pets at Home’s curbside click and collect is one of the best on the market.

Key results

Through enabling our various retail clients to offer contactless curbside click and collect and virtual appointments during and post the Coronavirus lockdown, we’ve helped them to achieve the following results:

Contactless Click and Collect services

Virtual Appointments 

Find out more about the benefits of providing curbside click and collect and virtual appointments during lockdown here. 


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