The cause and frequency of customer complaints in the UK

by admin

In 2017, Qudini conducted a comprehensive survey with over 2,000 UK consumers, to gauge their views on the state of the brick and mortar retail, including the frequency and cause of poor in-store experiences and how customers are responding. We then extracted further interesting insights by analysing our findings according to gender, generation and geographical responses.

As part of the survey, we asked shoppers the following three questions: 

Over the next few weeks, we will be revealing the results of our survey.

To download the report in full, click here –



Thank you!

A member of our team will be in touch.