The behavioral impact and proven ROI of queuing software and appointment software

Imogen Wethered
by Imogen Wethered

Virtual queuing software and appointment booking software takes the stress out of queueing for both customers and store associates, and for a business, this drives strong return on investment through better customer relationships, greater sales and improved operational efficiency.

During Covid-19, such software provides additional benefits through enabling customers to wait remotely, ensuring social distancing and reducing the chances of spreading the virus, while reducing anxiety and uncertainty to ensure more positive customer interactions with staff and one another. This is particularly important in today’s world where anxiety and uncertainty is rife.

Here’s the psychology and resulting statistics that explain how virtual queuing and appointment booking software helps customers and businesses:

So virtual queuing and appointment booking software ensures both customers and businesses win. To read our full report, get in touch by emailing



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