A populate provider of holiday packages, the Antarctica Experience Store offers a range of holidays that enable penguins to escape the cold and flock to warmer locations, such as the beaches of South Africa. In order to promote their offerings and drive footfall to their in-store travel consultants, the retailer uses the Qudini Appointment Booking Software.
How it works:
- Engage and Capture customers: From the comfort of their own igloos, customers are now able to pre-book their appointment in store by visiting an online appointment booking website. Here they can choose their service, time and even the advisor they would like to see.
- Inform and retain footfall: Upon completing their appointment booking, the penguin will get a confirmation email and text notifying them of their appointment details (including time, consultant and branch). Within the communications, the penguin is provided with a link to a portal where they can amend or cancel their appointment booking.
- Manage customers and the shop: The penguin colleagues in-store now have access to Qudini on any desktop, tablet or smartphone. This enables the concierge to greet and check-in customers arriving for their appointment booking and the travel consultants to view and manage the details of the customers they serve.
- Analyse and improve operations: Head office now have access to the Qudini Business Intelligence Analytics, here they can understand how appointments are being made, where their customers come from, what devices they use and much more.
Click here to learn how NatWest are using the Qudini Appointment Booking Software to drive footfall to their Video Banking and Community Banker offerings.
If you would like to find out how our Appointment Booking software and how it can help increase footfall to your stores, contact firstname.lastname@example.org.