Success Stories
Using Qudini’s Retail Choreography solutions.
Check out our client success stories below:
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case-study
IQOS creates seamless customer journey with queuing and booking system
Heated tobacco retailer, IQOS, has created a customer journey that is both safe and engaging using Qudini’s appointment booking system and queue management system.
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case-study
Samsung rolls out Qudini’s queuing, booking and event software across European stores
Samsung is using Qudini’s Retail Choreography solutions across its portfolio of European stores, including appointment scheduling software, queue management software and event management software.
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O2 use Qudini’s Queuing System for safe in-store services
Telco retailer O2 has deployed Qudini to stores to ensure customer safety and a great experience during the Coronavirus outbreak by enabling customers to queue virtually and to stay updated by text while they wait their turn for service.
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John Lewis and Waitrose trial Qudini’s queuing system and time-slot scheduling software
Iconic department store retailer, John Lewis, and its Waitrose partners are eliminating the need for queues outside its stores by trialling Qudini’s queue management software and time-slot scheduling software.
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Currys PC World creates contactless curbside pickup across 300+ stores
Electronics retailer, Currys PC World, which is owned by Dixons Carphone, has deployed Qudini’s powerful click and collect software across a large number of its stores to create a contactless collection service during Covid-19.
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Asda (owned by Walmart) creates virtual queues outside supermarkets during Covid-19
Supermarket retailer, Asda, was the first major supermarket in the UK to trial a virtual queuing system during the lockdown, and it used Qudini’s queuing platform to power the process at its Middleton store near Leeds.
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NatWest bank connects customers to virtual bankers during and after lockdown
Big 4 retail bank, NatWest, has been enabling its customers to connect with video bankers since 2018 – and this decision has clearly paid off.
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Ellis Brigham Mountain Sports customers can book in-store appointments during Covid-19
During Covid-19, well-known mountain sports retailer, Ellis Brigham, rolled out Qudini’s appointment scheduling system in its stores to support social distancing measures and create a safe customer experience.
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Brown Thomas uses queuing and appointment booking to create a powerful Covid-19 customer journey
Luxury department store retailer Brown Thomas, and its sister company Selfridges, are using Qudini’s Retail Choreography solutions to create a customer journey that it both safe and engaging.
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Tesco creates powerful ‘call a colleague’ and click and collect customer journey using Qudini
Customers entering Tesco stores or using Tesco drive-through collection areas to collect online orders are now able to check-in from a kiosk and receive their orders faster.
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Specsavers save customers time and optimize resources with queuing and booking platform
Qudini enables Specsavers stores to seamlessly identify why customers are entering their store, thus ensuring they have the right journey and speak to the best advisors for their needs.
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Airtel improves customer experience with queuing and booking software
Find out how Airtel, one of India’s most popular telco retailers, improved its in-store digital experience and captured more data on its customers and operations.
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Waitrose eliminates queues for Christmas turkey collection
Major supermarket chain, Waitrose, implemented Qudini to improve its in-store Christmas turkey collection customer experience and store operation during the festive season.