Third Party Processors

In order to provide our services to our Clients and their customers, Qudini works with carefully selected
third parties in order to enable us to provide our software services. Some of our selected third parties are
required to process Personal Data on our behalf, in compliance with our role as both a Data Controller
and Data Processor, this page lists these “Sub-Processors” involved in processing Personal Data on our behalf.

Qudini takes security and personal data extremely seriously and Qudini is ISO27001 certified as well as compliant with the standards of GDPR. All Sub-Processors are carefully selected which includes due diligence and appropriate contractual arrangements to safeguard the information we may share with them.

Qudini clearly defines the different categories of Personal Data that we process and ensures that such data is only processed by the sub-processors necessary to performing to providing service to a particular Data Subject. This page forms part of our Privacy Policy which can be found on our website at www.qudini.com/privacy-policy/. Our Privacy Policy provides greater context on the below information by clearly defining the different categories of data processed or controlled by our company and why they are collected, how they are used and stored.

Company Information

Name Description Location
Qudini Limited Software as a Service Global

Sub-Processors of Clients’ Customer Personal Data

Qudini processes the Customer Personal Data collected by Clients who are using our software in order to improve the experience of their customers requiring service within their business by using the following categories of sub-processors. The table below shows a list of sub-processors that are involved in processing Clients’ Customer Personal Data in the provision of our services.

Type of Sub-Processor Location Type of data disclosed
Hosting Services EU First and last name, phone number, email address, address and postcode.
SMS Providers USA
Email Provider USA
Performance Monitoring software tools USA

Sub-Processors of Venue Level Employee Data and Head Office Level Employee Data

Qudini processes the Employee Data of our Clients Venue Level and Head Office Level users whose data is added to our platform in order to provide their employees with a login to our platform to enable them to manage their customers and staff activities. The table below shows a list of the categories of sub-processors that may be involved in processing Venue Level Employee Data and Head Office Level Employee Data.

Type of Sub-Processor Location Type of data disclosed
Hosting Services EU First and last name, phone number, email address, address and postcode.
SMS Providers USA
Email Providers Distributed Global Storage
Cloud storage software Distributed Global Storage
Support software Distributed Global Storage
Performance management software USA

Sub-Processors of Corporate Subscriber Data

Qudini enables professionals working with businesses for which our software services are applicable to provide us with their personal information in order to receive additional information about our software and business services. The table below shows a list of the categories of sub-processors that may be involved in processing Corporate Subscriber Data.

Type of Sub-Processor Location Type of personal data disclosed
Hosting Services EU First and last name, phone number, email address, address and postcode
Contact details Distributed Global Storage
Company accountants UK
Documentation automation software USA
Accounting software Distributed Global Storage
CRM, Marketing and Customer Service tools Distributed Global Storage
Social Media platforms USA
Government procurement platform UK

Sub-Processors of Corporate Payment Card Data (for our Small Business Clients) and Customer Payment Card Data (for Clients using our Payment capabilities)

Qudini requires that small business clients provide us with their bank account or payment card information so that we can direct debit their account for their use of our software services within the terms of their Customer Agreement. In addition, optional functionality within the Qudini platform enables our clients to define prices and accept payments for bookings or customers joining the queue for service within their business. The table below shows a list of the types of sub-processors that may be involved in processing Corporate Payment Card Data and Customer Payment Card Data Personal Data in the provision of our services.

Type of Sub-Processor Location Type of data disclosed
Payment gateway processors

 

Global Payment transaction details
EU

Sub-Processors of Job Candidate and Qudini Employee Data

Qudini enables individuals interested in applying for a role at our company to provide us with their Personal Data in order to apply for a role at our company.

Type of Sub-Processor Location Type of data disclosed
Office software tools Distributed Global Storage First names and last name, phone number, email address, address and postcode, employment history, education history, date of birth, information relevant for payroll
Recruitment platform Global
Employee Security checks software EEA
HR software EU
Company accountants EU
Pension platforms Global
Payslip platform Global

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