Improve Click & Collect customer loyalty by offering an in-store experience as seamless as your
customer’s experience online
Qudini In-store Click and Collect System enables you to boost staff productivity whilst serving your Click and Collect customers faster.
Qudini enables your Click and Collect customers to check-in when they enter your store. This alerts your staff member that they have arrived, enabling them to swiftly collect the customer’s items. On completion an alert will trigger via a TV display or SMS to inform the customer that their order is ready to collect.
In peak times multiple customers can be checked-in and have their orders located at once. You can choose to further manage footfall by providing customers with the option to pre-book their collection slot in advance using an online booking interface.
Self-service kiosks, tablets and customer’s own devices are used as the first point of customer interaction, reducing the need for manned counter desks.
Customers can check-in when they arrive in store, allowing your staff to prepare the order for when the customer reaches the collection area.
Customers can check-in from anywhere, enabling staff to carry out other tasks, assured that they will be alerted when a customer needs them.
Reduce trips to and from your stockroom and allow your staff to focus on other tasks in quiet Click and Collect periods.
Greet and serve your Click and Collect customers more effectively to speed service and manage queues, by enabling them to check-in using:
Manage customer expectations and reduce wait time perception, by providing your customers with personalised wait time estimates and order status updates through audio-visual channels including:
Improve your counter and stock room efficiency, with functionality to manage your staff and your Click & Collect customer activities:
Continually improve performance, resourcing strategies, footfall and even marketing initiatives, by accessing Qudini analytics via real-time dashboards and email reports. Understand your:
in counter resource needs, now that customers can check-in through self-service
in customer satisfaction
browse and purchase whilst they wait, amounting to £7,000 additional revenue per month for one client
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