Tasks

Qudini Stock
Management Software

Fulfill your customer’s stock requirements, by easily communicating with anyone waiting for specific
stock items to arrive in store

OVERVIEW

Qudini’s stock management software enables retailers at times of low stock to ensure ultimate customer fulfillment. Our capabilities enable you to add customers requiring unavailable stock to a digital waitlist where you can update them as soon as stock arrives. Customers are able to track their waitlist position and even reply by text or email to reserve stock. Furthermore, they can even pre-book an appointment and receive a premium service when they return to store to collect their order.

BENEFITS OF QUDINI
STOCK MANAGEMENT

  • Improve sales & conversion

    by ensuring your customers needs are ultimately fulfilled

  • Improve customer experience

    through hyper personalisation and accommodation of your customers needs

  • Increase customer satisfaction & loyalty

    by offering better customer experiences

  • Reduce operational costs

    by allowing customers to self-check-in and through use of data to understand footfall patterns

Engage
and capture customers

Qudini’s stock management capabilities enables your customers to request the stock they require through:

  • Staff members using the Qudini app or desktop platform
  • Self-service kiosk devices
  • Their own mobile phone

Inform
and retain footfall

Qudini ensures customers are kept constantly informed as your digital queue for stock progresses, increasing their chances of waiting for your store to ultimately fulfill their order. Features used to update customers waiting for stock include:

  • SMS text messages
  • An online stock waitlist position tracker
  • “Reply to” Text or email to reserve stock
  • Pre-book stock collection and appointment service
  • SMS surveys after collection

Manage
your customers and resources

Qudini offers a variety of features that help you to manage waiting customers and create a more efficient and connected shop floor, including:

  • Access on any desktop, tablet or mobile device
  • Clienteling and customer loyalty recognition
  • Manage staff time and motion
  • Receive alerts when thresholds and KPIs are exceeded

Analyse
and improve operations

Continually improve resourcing strategies, efficiency and even marketing initiatives,, by accessing granular business intelligence insights into your queuing operations. Reports are accessed through: real-time dashboards, flexible email reports and 3rd party business intelligence platform integration. Some of the queue management reporting data you will have access to:

  • Stock requirements
  • Customer fulfillment
  • Customer conversion
  • Wait times for stock

IMPACT CLIENTS HAVE SEEN

  • 62% walkout

    reduction in O2 UK

  • £2 million

    reduction in annual costs across 500 stores

  • 20% increase

    in customer browsing whilst waiting for service

“Giving customers estimated waiting times makes a massive difference to their likelihood of staying in store to speak with an advisor.”
Store Leader | O2, Nottingham

WHY GLOBAL BRANDS
CHOOSE THE QUDINI PLATFORM

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our brochure

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