Qudini Request
Assistance System

Ensure no customer is left unserved by enabling your customers to call a
colleague for help and advice from anywhere in store.

Request Assistance Help System Qudini

OVERVIEW

Qudini Request Assistance System ensures that no customer is left unattended. Simply deploy Qudini’s software on connected technology across your shop floor to enable your customers to call a colleague for help, advice and information from anywhere in store.

Ensure maximum staff productivity, as well as speedy and effective customer service. Qudini enables your colleagues to attend to other tasks, whilst carrying portable devices to receive alerts about any customer requests for help and assistance.

Use Qudini Request Assistance to support your resource across:

  • Large format stores
  • High value product areas and fitting areas
  • Unmanned service desks
  • Customer self-service machines

BENEFITS OF QUDINI
REQUEST ASSISTANCE

  • Improve staff productivity and reduce operation costs:

    Allow customers to request staff assistance using self-service devices while your staff focus on completing other tasks.

  • Capture data to better understand your walk-in customer’s needs:

    Improve your understanding of how customers are engaging with your store and discover what they do/don’t like.

  • Serve more customers:

    Ensure no customer goes unserved by increasing opportunities for them to request help and access in-store experts

  • Increase conversion and spend:

    Eliminate store walkouts by responding to customer requests, deliver faster service and increase the likelihood of a purchase.

  • Improve satisfaction and loyalty:

    Improve customers service and increase the likelihood of them returning to your store.

Engage
and capture customers

Capture every customer requiring service by enabling them to use technology devices to request the help of your store employees, using:

  • Self-service kiosk devices
  • Integration with other in-store self-service interfaces
  • Their own mobile phones
  • Staff members using Qudini on any tablet, desktop or smartphone
  • Connected IOT devices

Inform
and retain footfall

Increase your customer’s chances of waiting for service by managing their expectations with personalised communications, including:

  • Self-service devices that provide customers with estimated wait times and confirmation that an advisor is on their way
  • SMS and email updates along with a wait time position tracking weblink
  • Printed tickets with position number and customer information
  • TV displays in high footfall areas

Manage
your customers and the shop floor

Improve team productivity by enabling your staff member to receive help request alerts from anywhere in-store:

  • Access Qudini on any desktop, tablet or mobile device to receive updates
  • View a queue of customers waiting for assistance and their location in your venue
  • A Concierge app enables central shop floor managers to centrally handle and assign requests
  • Clienteling and loyalty recognition
  • Convert customers to a future appointment booking
  • Manage staff availability and breaks
  • Alerts when your required KPI thresholds are exceeded

Analyse
and improve operations

Continually improve team productivity, sales, resourcing strategies, footfall and even marketing initiatives, by accessing Qudini analytics via real-time dashboards and email reports. Understand your:

  • Customer usage
  • Help request topics and product interest
  • Traffic and interest by location
  • Wait times
  • Service times
  • Staff availability and activities

IMPACT CLIENTS HAVE SEEN

  • 90% reduction

    in full-time desk staffing needs, now that staff can attend to other tasks

  • 6,000 assistance

    requests per store per annum

“We now have more spare time to attend to other tasks, whilst knowing that customers will be served when they need.”
Service desk colleague | Enterprise Grocery retailer

WHY GLOBAL BRANDS
CHOOSE THE QUDINI PLATFORM

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