Retain and convert more customers by creating a pain-free waiting experience and a more efficient shop floor.
Qudini’s virtual Queue Management System eliminates the time that your walk-in customers spend waiting in line. Our technology enables your customers to use a variety of channels to join a queue for service, and to receive updates about their wait time and service expectations through personalised SMS updates. This enables your customers to relax, browse and shop whilst they wait.
Qudini’s intelligent QMS platform uses a variety of configured, real time and historic data, to calculate queue times to update each customer with personalised information.
The platform can be used to help walk-in customers queue for time with an advisor, the use of a service or amenity, entrance to a space and more.
Offer your customers an enhanced, seamless and hassle-free waiting experience that they enjoy
Manage a more organised shop floor with access to performance data
Deliver waiting experiences that enable your customers to relax and browse whilst they wait
Offer better customer experiences and more premium customer service
Enable customers to check-in themselves and use the Qudini queuing system data to analyse footfall patterns.
Open up new channels to promote products and services to your customers and to request valuable feedback during their visit.
Greet and serve your walk-in customers more effectively by enabling them to check-in using:
Qudini intelligently calculates wait times for your customers and provides this to customers to manage their expectations and ensure retention using a variety of audio-visual channels including:
Qudini offers a variety of features that help you to manage waiting customers and create a more efficient and connected shop floor, including:
Continually improve service, sales, resourcing strategies, footfall and even marketing initiatives, by accessing Qudini analytics via real-time dashboards and email reports. Understand your:
in O2 UK, due to improved
reduction in annual costs across 500 stores
in customer browsing whilst waiting for service
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