Queuing System

Retain, convert, increase spend

by greeting customers as they enter your store, matching them to the best associates for their needs and guiding them through their in-store experience.

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Drive profitability and lasting brand relevance through:

Superior customer
experiences
Advanced store
operations
Game-changing
data insights

Key features

Engage
Retain
Recognize
Manage
Alerts
Insights
AI predictions

Capture customer from any channel or your meeter-greeter

Enable your customers to seamlessly check-in to join a queue for service, to collect an order or to request help from a store associate.

Connect customers to your services through your in-store meeter-greeter, self-service device technology or through their own phones.

Retain footfall with personalized wait time information

Provide intelligently calculated and tailored wait time updates to your customers through SMS messages, smartphone interfaces, TV displays, printed tickets and your meeter-greeters.

Follow-up post visit to capture feedback and encourage customers to revisit your stores.

Improve sales and loyalty by knowing your customers

Enable your store associates to professionally greet customers entering your stores, understand their needs, follow their in-store experience and record if their needs were fulfilled.

Further personalize your customer experience whilst enriching your CRM database with the Qudini clienteling and loyalty integration capabilities.

Ensure the right store associates are in the right place at the right time

Maintain a highly efficient and connected shop floor by managing walk-in customers waiting for service and order collections alongside tasks, pre-scheduled appointments, and the shift times and breaks of your store associates.

Centrally manage the entire shop floor from a single device by a store manager, or enable individual store associates to login from any device.

Stay alert with real-time alerts and analytics dashboards

Real-time analytics dashboards to enable your store teams to compare the current status and performance of your store against expectations.

Customizable alerts and notifications will update your store managers, head office or regional managers, enabling them to react in real-time to meet company-wide KPI thresholds.

Improve operations with game-changing data insights

Harness the unprecedented insights captured in Qudini to continually improve your footfall, sales, resourcing strategies, supply chain management, and marketing initiatives.

Use Qudini dashboards, email reports and integration options to better understand:

Who your customers are and why they visit
Which customers are loyal to your brand
How your in-store resource allocation and skill-sets compare against customer demand
How long your customers wait to be served
Staff performance insights into customer service interactions and productivity
Time and motion insights into store associate customers, breaks and dwell time
Customer feedback on their experience
How public data impacts appointment performance such as the weather, traffic and local events.

Advance into the future with AI-driven predictions

State-of-the-art machine learning algorithms use a combination of Qudini data, third-party software data and public data sets (such as the weather) to predict the future and provide your teams with AI-driven, actionable insights.

Qudini queuing system use cases

Meeter-greeter app/receptionist check-in system

Professionally greet customers entering your store, recognize them, understand their needs and match them to the right advisor.
Customer self check-in

Customers can check-in to store by phone, SMS or kiosks to receive tailored information and to enable your store associates to manage, recognize and support them.
Walk-ins for premium in-store services

Allow customers to request the next available slot for your premium services. Client examples include; personal bankers, hand-massages, tech advice.
General service, returns or check-outs

Triage customers needs through store associate or self-service interfaces then direct them to the right queue and keep them informed while they wait.
Request assistance from anywhere in-store

Enable customers to use self-service kiosks, SMS, buttons or their phones to call for help from anywhere in-store.
After-sales services (repairs/personalization)

Allow customers to queue for the next available slot for support, repairs and personalization. In addition, manage workflow and update customers as their order progresses through service.
Access to a venue, facility or experience

Add customers to a waitlist, manage expectations and update them as their turn to enter your venue, facility or experience draws near. This could include anything from lines to fitting rooms, VR experiences, VIP areas or product interaction zones.
Dwell spaces waitlist

Enable customers to easily request a table in your restaurant, cafe or business lounge and to receive real-time updates whilst they wait for their turn.
Hire of resources, equipment and transport

Enable customers to join a waitlist for your resources available for hire, such as equipment, car parking spaces, valet services, transport/taxis and accessibility equipment or support.
Click and collect

Enable customers visiting your stores to pick up online orders to check-in by phone, kiosks or your store associates, to enable your team to immediately prepare their order.
Pre-orders

Customers can join a pre-orders waitlist for stock and other services and receive updates on their items and the opportunity to reserve items and book appointments to collect.
Subscribe for updates

Enable customers to register for information updates about a particular service or product. Seamlessly update customers individually or all at once.
Contact center and video conference services

Instead of asking customers to wait on the phone, enable them to join a digital queue for a call back from the next available member of your contact center. Update them as their turn draws near to ensure they’re ready when you call.

Impact of Qudini Queuing System

Click on the tile to read quotes from our customers

Reduced walkouts

62% walkout reduction for a telco retailer

“Less customers walk out because of the Queue Management System because they know exactly where their position is. The staff know exactly where they are, the customers have really clear visibility from the screens on the first and the second floor.”

Store Associate, Electronics Retailer

Increased unplanned purchasing

24% of customers at a furniture retailer browse and make a purchase while waiting for service

“I’d say that 20-30% of customers buy something whilst they wait using Qudini.”

Store Manager, Furniture Retailer
Increased conversion

10% overall store conversion increase for travel retailer

“Qudini definitely helps sales with the bank. It allows us to really understand when our customer visit us, what the nature of the enquiry is and to successfully match my available advisors to the customer and make sure that that customer experience is first class.”

Branch Manager, Retail Bank

Increased loyalty and advocacy

“All-time high” NPS scores for telco retailer

”Because we’re able to serve those patients in a better timescale, they not only come back to us, but also recommend us to friends and family”

Store Associate, Eyewear Retailer
Increased sales spend

33% average transaction value increase for eyewear retailer

“Qudini has enabled us to have a much more pleasant customer experience in the store and we can definitely see that we’ve had a percentage growth in terms of revenue. People are able to come in and complete their sight tests a bit quicker, which means that they are more likely to stay with us and buy glasses.“

Franchise Owner, Eyewear Retailer

Improved resource allocation

Our retail clients have improved efficiency with a more organized and efficient shop floor.

“Qudini allows me to allocate resource more effectively, so that the team functions more efficiently, than ever before.”

Branch Manager, International Retail Bank
Improved productivity

13% improvement in store associate efficiency for an eyewear retailer

“Qudini is really good because it helps with managing staff as well as customers’ expectations. It’s also improved our team’s transaction times.”

Store Associate, Telecoms Retailer

Smarter commercial decisions

$2m cost savings for a telco retailer due to Qudini’s brick-and-mortar data insights
Saved physical space

Replaced click and collect desks with significantly smaller Qudini kiosks for a grocery retailer.

Increased staff retention

Reduced workplace stress for store associates at an eyewear retailer

“If Qudini was taken away from the store, I am not entirely sure how we would cope. I wouldn’t even want to imagine life without Qudini.”

Store Manager, Eyewear Retailer
Reduced consulting spend

Cost savings on consulting such as time and motion surveys, exit surveys and mystery shopping are replaced by Qudini’s real-time insights

Improved GDPR compliance

An eyewear retailer and a telco retailer now have a secure and encrypted system to manage customers entering their stores, as opposed to non-GDPR compliant approaches such as recording sensitive customer data on clipboards.

“Learning to use Qudini is really really simple, the steps are really easy. The user interface is really simple. It took me about half a day to learn how to utilise all the services.”

Store Associate, Samsung
Generated more ROI

900%+ average return on investment through achieving the above results all through a tool that takes just half a day to learn to use

“Learning to use Qudini is really really simple, the steps are really easy. The user interface is really simple. It took me about half a day to learn how to utilise all the services.”

Store Associate, Samsung