Ensure social distancing and a great customer experience. By enabling your customers to join a virtual queue and stay updated while they wait their turn.
Superior customer
experiences
Advanced store
operations
Game-changing
data insights
Greet your walk-in customers more effectively by enabling them to check-in via:
Retain customers by managing their expectations and ensuring a relaxed waiting experience through updating them of their wait time and queue position by:
Increase conversion, customer spend and ongoing loyalty by knowing your customers and offering a professional service with:
Ensure the right people are in the right place at the right time with:
Harness the unprecedented insights captured in Qudini to continually improve your footfall, sales, resourcing strategies, supply chain management and marketing initiatives.
Use Qudini dashboards, email reports and integration options to better understand:
State-of-the-art machine learning algorithms use a combination of Qudini data, third-party software data and public data sets (such as the weather) to predict the future and provide your teams with AI-driven, actionable insights.
Ensure in-store social distancing by enabling customers to join a virtual queue from their phone or a host and to receive updates while they wait their turn to enter the store or receive service.
Add customers to a waitlist, manage expectations and update them as their turn to enter your venue, facility or experience draws near. This could include anything from lines to fitting rooms, VR experiences, VIP areas or product interaction zones.
Professionally greet customers entering your store, recognize them, understand their needs and match them to the right advisor, by using Qudini as a host app to manage customers and the shop floor.
Offer safe, fast and engaging online order pickup from your store entrance or curbside, by allowing customers to check-in and stay updated while store associates locate and bring their order to them.
Allow customers to request the next available slot for your premium services. Client examples include; personal bankers, hand-massages, tech advice.
Instead of asking customers to wait on the phone, enable them to join a digital queue for a call back from the next available member of your contact center. Update them as their turn draws near to ensure they’re ready when you call.
Customers can check-in to store by host, phone, SMS or kiosks to receive tailored information and to enable your store associates to manage, recognize and support them.
Triage customers needs through store associate or self-service interfaces then direct them to the right queue and keep them informed while they wait.
Enable customers to use self-service kiosks, SMS, buttons or their phones to call for help from anywhere in-store.
Allow customers to queue for the next available slot for support, repairs and personalization. In addition, manage workflow and update customers as their order progresses through service.
Enable customers to easily request a table in your restaurant, cafe or business lounge and to receive real-time updates whilst they wait for their turn.
Enable customers to join a waitlist for your resources available for hire, such as equipment, car parking spaces, valet services, transport/taxis and accessibility equipment or support.
Customers can join a pre-orders waitlist for stock and other services and receive updates on their items and the opportunity to reserve items and book appointments to collect.
Enable customers to register for information updates about a particular service or product. Seamlessly update customers individually or all at once.
“Qudini has enabled us to have a much more pleasant customer experience in the store and we can definitely see that we’ve had a percentage growth in terms of revenue. People are able to come in and complete their sight tests a bit quicker, which means that they are more likely to stay with us and buy glasses.”
Franchise Partner, Specsavers
“Working with Qudini, we’ve been able to allow customers to browse in-store, rather than stand in a queue not knowing when they are going to be served. So the output of that has really given us some strong NPS success.”
“I’d say that 20-30% of customers buy something whilst they wait using Qudini.”
Store Manager, International Furniture Retailer
“All time high” customer scores for a telco retailer
”Because we’re able to serve those patients in a better timescale, they not only come back to us, but also recommend us to friends and family”
Store Associate, global eyewear retailer
“Qudini leaves me having less stress within my working day and that has to make me perform better.”
Lead Optometrist, International eyewear retailer
“Qudini allows me to allocate resource more effectively, so that the team functions more efficiently, than ever before.”
Branch Manager, International Retail Bank
“It’s something that we kind of show off to a customer and say “look, here you go, why don’t you enter your name in”, and it creates that little bit of trust that “oh, my name is captured on a system.”
Store Leader, O2, telecoms retailer
“It’s just a lot less stress. When you’ve got something that works so well it makes your job a lot easier.”
Store Associate, international eyewear retailer
“The footfall analytics and the task management analytics that we get from Qudini has really helped us to understand how the stores are actually planning time and utilizing the people in the store during the time of operation. It also gives us some really clear insight into when customers are coming in and what they are coming in to ask us for as well.”
Head of Operations, O2
“I like it. It’s very professional and something that our competition doesn’t offer.”
Store Associate, Travel Agency
An eyewear retailer and a telco retailer now have a secure and encrypted system to manage customers entering their stores, as opposed to non-GDPR compliant approaches such as recording sensitive customer data on clipboards.
“Learning to use Qudini is really really simple, the steps are really easy. The user interface is really simple. It took me about half a day to learn how to utilise all the services.”
Store Associate, Samsung
Deployed Qudini out-of-box to thousands of stores across India using commercially available hardware and without having to visit a single store – telco retailer
“Learning to use Qudini is really really simple, the steps are really easy. The user interface is really simple. It took me about half a day to learn how to utilise all the services.”
Store Associate, Samsung
“Learning to use Qudini is really, really simple. The steps are really easy. The user interface is really simple. It took me about half a day to learn how to utilize all the services.”
Store Associate, Samsung
A member of our team will be in touch.