Qudini security

System Architecture

The Qudini system is hosted on the Amazon Web-Services (AWS) platform. This provides managed infrastructure and allows us to deploy instances of our software in multiple locations around the world, enabling us to direct our client business locations to the nearest server for high availability within their opening hours.

Availability zones

The Qudini platform is hosted using AWS on servers within at least threedifferent availability zones. This ensures continuity in the event of an AWS region outage.

Autoscaling

Our platform uses Autoscaling. This enables us to automatically monitor load and performance and, during periods of high usage, to automatically scale our software to new AWS servers without our clients experiencing any impact from the high load on the initial servers.

Languages and frameworks

Qudini uses well known solid programming languages and frameworks to build our software on.

Uptime performance

Uptime is an essential KPI to Qudini. We ensure our clients are provided with at least 99.5% uptime during their business hours. In a given month, uptime rarely falls below 99.9%. Our clients are even provided with uptime reports.

Back-ups

Qudini automatically handles backups for you. This ensures you never lose any data. Your data is live replicated to multiple availability zones within a region, and nightly snapshots are taken to ensure the ability to recover to a point in time.

Hardware & browser support

Qudini works to ensure that our software can be accessed on any hardware device with native apps for IOS, Android and Windows and we support all core browser types (Internet explorer, firefox, chrome and safari)  for as long as Microsoft do. This ensures our clients can deploy and support Qudini with their chosen hardware strategies.

Hosting Options

Qudini offers two hosting options to our clients. 1) Hosting on our shared server environment is ideal for hosting a smaller number of stores. 2) Hosting via a Virtual Private Cloud (VPC) solution. his enables larger clients more control over their releases, performance and security options.

Learn more about our hosting options here.

Bug Squashing

Qudini prioritise resolving any issues experienced by our clients. Issues are prioritised based on impact. Priority 1 issues are responded to within 1 hour and resolved within 4 hours.

Proactive support team

The Qudini support team are essential to ensuring that our clients are able to access and use the system to the best of it’s abilities. Our support team are highly proactive and dedicated to supporting our clients issues at the agreed support times.

GDPR Compliant as an organisation

Qudini as an organisation is compliant with the standards of GDPR. We work continuously with our legal advisors and Data Protection Officer to ensure that our handling of personal data is GDPR compliant and compliant with the ePrivacy Directive.

Supporting client GDPR compliant

We consult our clients proactively to support their GDPR compliance when using our software and have created a useful guide which can be found online here.

Privacy Policies and Terms

Qudini clearly defines the different categories of data that we collect. We store and process this data only as strictly necessary to operate our business and provide our services to our clients. More information can be found in our privacy policy and our other terms and policies.

Data Processor relationship

For client’s using our software, we act as a data processor. All customer, employee and operational data captured within our platform is the property of our our clients as the Data Controller, and is processed based on their instructions.

Credible suppliers

In general and when it comes to data processing, we always choose highly credible and robust suppliers who are GDPR compliant and, ideally, ISO27001 accredited.

The list of sub-processors processing personal data on our behalf can be found here.

Transparency to consumers

For your customers using Qudini to book appointments and events or to join the queue, it is important that they are able to access information on how their data is used and can provide consent (where legally required). Qudini displays our cookie policy to customers and enables you to easily enable a link to your privacy policy on our consumer interfaces.