Improve customer loyalty through enhanced communications with your customers waiting to collect goods, serviced orders and repairs.
Qudini Order Management System enables you to speed up customer collections and improve customer relationships. Use Qudini to simply build a waitlist of customers who are waiting to collect orders. Your staff will be able to see your waiting customers and undertake the required work on their order, whilst Qudini will automatically updates them as their order progresses.
Use Qudini Order Management to manage and update customers with:
Manage customer and staff activities simultaneously, allowing staff to manage multiple orders and tasks at once
Differentiate your business from your competitors and attract new customers.
Provide your customers with order alerts and opening time information to allow them to collect at a time convenient for them.
Open new channels to promote products and services to your customers and request valuable feedback after their visit.
Reduce inventory levels and create a more efficient shop floor.
Manage your customers efficiently through taking their order details and preferred communication methods using:
Improve customer relationships by automatically communicating with them as you manage and progress their order, through:
Improve your workflow management and efficiency, with functionality to manage your customer and staff activities:
Continually improve performance, sales, resourcing strategies, footfall and even marketing initiatives, by accessing Qudini analytics via real-time dashboards and email reports. Understand your:
conversion for same day repairs, due to improve repair communications and workflow management system
workflow and speed of completing orders due to better visibility of upcoming tasks
in customer satisfaction
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