Qudini Order
Management System

Improve customer loyalty through enhanced communications with your customers waiting to collect goods, serviced orders and repairs.

Order Management Software With SMS Updates Qudini


Qudini Order Management System enables you to speed up customer collections and improve customer relationships. Use Qudini to simply build a waitlist of customers who are waiting to collect orders. Your staff will be able to see your waiting customers and undertake the required work on their order, whilst Qudini will automatically updates them as their order progresses.

Use Qudini Order Management to manage and update customers with:

  • Products left for repair, service, set-up, adjustment, personalisation or tailoring
  • Requests for products that are not in stock and ordered into store for a later date
  • Takeaway products ordered over the phone or online and due for collection
  • Temporary care needs (child-care creche areas, pet-care)


  • Improve workflow management of customer orders:

    Manage customer and staff activities simultaneously, allowing staff to manage multiple orders and tasks at once

  • Increase conversion and spend with an enhanced service offering:

    Differentiate your business from your competitors and attract new customers.

  • Improve satisfaction and loyalty with enhanced communication:

    Provide your customers with order alerts and opening time information to allow them to collect at a time convenient for them.

  • Utilise new marketing channels to promote your business:

    Open new channels to promote products and services to your customers and request valuable feedback after their visit.

  • Improve speed of collection, reduce storage space requirements:

    Reduce inventory levels and create a more efficient shop floor.

and capture customers

Manage your customers efficiently through taking their order details and preferred communication methods using:

  • The Qudini interfaces, available on any desktop, tablet or smartphone
  • Self-service kiosk devices
  • Their own mobile phones
  • Enable customers to pre-book their initial consultation, and on completion their preferred collection slot and a hand-over service

and retain footfall

Improve customer relationships by automatically communicating with them as you manage and progress their order, through:

  • Automated SMS and Email communications confirming when work has begun or when their order is ready to collect
  • Manually send tailored repair updates with customer updates or questions, which customers can reply to
  • An order tracking weblink to enable customers to see their order status from any smartphone
  • Digital TV signage displays showing orders processing and ready to collect
  • Physical pager devices (for same day repairs)
  • Pre-book order collection and handover appointment
  • Follow-up with customers post collection to obtain feedback and encourage future visits

your customers and the shop floor

Improve your workflow management and efficiency, with functionality to manage your customer and staff activities:

  • Access Qudini on any desktop, tablet or mobile device
  • Manage a task list of customers’ orders and the activities you need to undertake
  • Clienteling and loyalty recognition
  • Manage staff availability and breaks
  • Receive alerts when thresholds and KPIs are exceeded
  • Integration with your stock management platforms

and improve operations

Continually improve performance, sales, resourcing strategies, footfall and even marketing initiatives, by accessing Qudini analytics via real-time dashboards and email reports. Understand your:

  • Customer turnout
  • Wait times
  • Parcel location times
  • Customer collection times
  • Staff availability and activities


  • Doubled

    conversion for same day repairs, due to improve repair communications and workflow management system

  • Improved

    workflow and speed of completing orders due to better visibility of upcoming tasks

  • 40% improve

    in customer satisfaction

“The whole customer behavior has improved, it has made them more relaxed.”
Store Leader | Enterprise Electronics retail brand


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