Customers wanting to pre-book a time for the future can make an appointment. They will receive a calendar invite and SMS and email reminders which include the video conference link to connect with their advisor when it’s time.
Your store associates or contact center team can access Qudini on any device to see all appointment and Live Shop customers. They can click on a customer to connect with them over video. They can also manage in-store walk-in and appointment customers alongside virtual customers.
Extensive analytics allow you to better understand customer demand and more…