Event Booking Software

Engage with customers to
build loyalty and advocacy

by enabling them to seamlessly discover, book and share your online events, webinars and classes.

Drive profitability and enduring brand relevance through:

  • Superior customer
    experiences

  • Advanced store
    operations

  • Game-changing
    data insights

Powering the world’s leading brands

Key features

  • Step 1: Engage customers
  • Step 2: Retain foot traffic
  • Step 3: Know your customers
  • Step 4: Manage activities
  • Step 5: Gain insight
  • Step 6: AI predict
  • Powerful platform

Capture customers from any channel

Increase traffic by enabling customers to discover and register for your brand events across a variety of channels, including:

  • Your website.
  • Your mobile app.
  • Your search engine profile and online ads.
  • Your social media pages.
  • QR codes on physical ads and printed collateral.
  • Your store associates.
  • Your contact center associates.
  • The Qudini self-service kiosk app.
  • And beyond….

Retain footfall with tailored communications

Maximize event attendance with automated email and SMS reminders that include:

  • Multi-language content.
  • Information and useful links.
  • Calendar links.
  • Venue information and map links.
  • A portal to reschedule or cancel.
  • Video conference links for virtual events.

Improve sales by knowing your customers 

Increase conversion, customer spend and ongoing loyalty by knowing your customers and offering a superior service with:

  • A professional host greeting when they arrive.
  • Ability for customers to check-in by mobile or in-store kiosks.
  • Customer profile records.
  • CRM integration.
  • Easy follow-up bookings.
  • Post visit messages to encourage future bookings or capture feedback.

Ensure the right people are in the right place at the right time

Get more done in less time by effortlessly managing your event attendees and shop floor activities with:

  • Access on any desktop, tablet or smartphone device to manage attendees.
  • Translated interfaces based on your store’s location.
  • A specialized host shop floor manager app.
  • Outlook calendar integration.
  • Manage walk-in customers, appointments, tasks and breaks alongside events.
  • And beyond….

Analyze and improve operations with game-changing data insights

Increase your store’s footfall and sales, and optimize your resourcing, supply chain and marketing strategies through Qudini’s rich event analytics dashboards, email reports and integration options:

  • Who is visiting your stores and why.
  • Event topic interest.
  • Who cancelled from your events.
  • How attendees heard about your event.
  • What channel they used to register.
  • Which customers are already loyal to your brand.
  • How does your resource allocation match demand.
  • How are stores managing time and motion.
  • Store associate performance.
  • Customer feedback on their experience.
  • How public data such as the weather and traffic could impact the performance of your events.
  • And more…

Advance into the future with AI-driven predictions 

Predict the future with our advanced machine learning algorithms which combines Qudini data, third-party software data and public data sets (such as the weather).

Benefit from AI-driven actionable insights on how to best choreograph your store activities around expectations.

Get started instantly with our out-of-the-box software:

  • Enterprise grade, cloud-based and centralized.
  • Flexible and customizable.
  • Multi-language and multi-timezone.
  • One platform, multiple solutions, rich functionality.
  • Fully hardware compatible: with desktop, windows, IOS and Android app for store associates and web-based consumer interfaces that integrate with your website and mobile apps.
  • Stand alone, yet easily integrates: with CRM, workforce management, outlook, video conferencing, payments and beyond.
  • ISO27001 and GDPR compliant, robust and secure.
  • Simple to deploy and use.
  • Evergreen updates to innovative functionality.
  • Supported by an agile, consultative and impact-oriented team.

Read more about our platform and security.

Event Management software use cases

  • Online events, webinars and classes

  • In-store tutorials, classes and workshops

  • VIP events and parties

  • Brand community activities

  • B2B customer events

  • Private employee events

Proven Results

Click on the tile to read quotes from our customers

  • Increased footfall to store

    70% reduction in attendee ‘no show’ rates. 38% online sign up conversion rate.

    Improved productivity

    13% reduction in beauty retailer dwell time.

    “Across all of our channels, the customer journey is very clean and efficient and in-store the staff are a lot more productive and efficient because of using this tool.”

    IM Development Executive, Samsung

  • Increased sales

    10% store conversion increase.

    “In the world of care versus after-sales, for us it’s all about retention. And Qudini allows us to give the best possible experience to customers at the start of their journey and at the end of their journey.”

    CX Leader, Samsung

    Improved resource allocation

    An electronics retailer is able to better forecast resources and product stock needs.

    “Across all of our channels, the customer journey is very clean and efficient and in-store the staff are a lot more productive and efficient because of using this tool.”

    IM Development Executive, Samsung

  • Increased loyalty and advocacy

    Customer NPS has significantly improved.

    “In the world of care versus after-sales, for us it’s all about retention. And Qudini allows us to give the best possible experience to customers at the start of their journey and at the end of their journey.”

    CX Leader, Samsung

    Smarter commercial decisions

    $2m cost savings for a telco retailer due to Qudini’s brick-and-mortar data insights.

  • Improved brand awareness

    A beauty retailer became noticeably more appealing to Millennial and Gen Z demographics.

    “The customer’s expectation when they come into store is to have an amazing experience. After all, we’re named the Samsung experience store and where we have a tool like Qudini, that only really enforces that experience.”

    CX Leader, Samsung

    Increased compliance

    An electronics retailer has increased its GDPR data protection compliance compared to when they used spreadsheets and paper diaries to manage event attendees.

  • Competitive advantage

    Capture customers from the competition through seamless online event bookings.

    “It’s a very, very simple process. The events managers and training love the simplicity and ease of the Qudini system compared to the old spreadsheets that they use to run.”

    IM Development Executive, Samsung

    Generated more ROI

    900%+ average return on investment all with a tool that takes just half a day to learn to use.

    “It’s a lot less stressful with Qudini. I think when you’ve got something that works so well it makes your job a lot easier.”

    Store Associate, Specsavers

Case Study Video:

How Samsung use the Qudini Event Management Software to drive footfall to their in-store events.

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