Customer Updates

Qudini Customer
Communication Software

Improve customer relationships and grow loyalty with tailored communications
to customers for their desired services

 

Register For Information Kiosk Qudini Customer Update Software

OVERVIEW

Qudini’s Customer Communication Software enables you to improve customer communications and relationships by enabling customers to register to receive tailored communications for their interested services. Our technology enables your customers to choose their interested services and to provide their phone number or email address to receive personalised updates about your services.

Use cases include enabling your customers to receive updates on events, transport services or to take part in competitions.

BENEFITS OF QUDINI
CUSTOMER UPDATES

  • Capture data:

    Capture customer data to understand communication preferences and access valuable insight into your registration patterns

  • New marketing opportunities:

    Qudini opens up new channels to promote products and services to your customers and to request valuable feedback during their visit.

  • Stay secure:

    Capture customer details in a secure digital format

  • Retain footfall:

    Through enhanced customer communications

  • Increase staff efficiency:

    With automated customers communications that improve customer flow as they access a service

  • Increase customer loyalty:

    Offer better customer experiences and more premium customer service

Engage
and capture customers

Enable your visitors to seamlessly provide their details to register for updates for a service to your office, via:

  • Self-service kiosk devices
  • The Qudini concierge app on a tablet or smartphone
  • The Qudini receptionist desktop interface
  • Their own mobile phone
  • Configure tailored questions for customers to complete as they check-in

Inform
and retain footfall

Qudini’s enables you to send confirmation and personalised updates to your customers to provide their desired information by:

  • Confirmation SMS or email to confirm the customer’s registration
  • Send tailored SMS, email or in-App updates to individual or multiple customers to provide service updates based on their preferences
  • Survey feedback messages

Manage
your customers and the shop floor

Qudini offers a variety of features that enable you to manage customer registrations and send updates that customers have registered for, including:

  • Access to Qudini on any desktop, tablet or mobile device to register and manage customers
  • Clienteling and loyalty recognition
  • Staff notifications and alerts

Analyse
and improve operations

Continually improve communications efficiency and even marketing initiatives, by accessing a data feed of visitors who have visited your venue as well as analytics dashboards and email reports showing:

  • Number of registration times
  • Registration times and outcomes
  • Customer demographics

IMPACT CLIENTS HAVE SEEN

“It's been fantastic working with Qudini. We found them incredibly agile, they've been very receptive to our needs, and we're really really comfortable that what we've got now is absolutely perfect for our stores.”
General Manager for Retail | O2, UK

WHY GLOBAL BRANDS
CHOOSE THE QUDINI PLATFORM

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