Game-changing Data Analytics

Gain a serious
competitive
advantage

by unlocking game-changing analytics and
AI-driven insights on your customer experience
and store operations.

Drive profitability and enduring brand relevance through:

  • Superior customer
    experiences

  • Advanced store
    operations

  • Game-changing
    data insights

Powering the world’s leading brands

Key features

  • CX
  • Operations
  • Improve
  • Access
  • Integrate
  • AI predictions

Improve sales and loyalty with e-Commerce style insights on your in-store customer experience

In-store most retailers only know their footfall and sales data, making it near impossible to make smart commercial decisions. 

Qudini captures 100 new data points on a single customer’s experience, including:

  • Who visits your stores and why.
  • Which channels they used.
  • What was their experience like.
  • Where they came from.
  • If they are already loyal customers.
  • Their demographic information.
  • Who is cancelling or walking out.
  • Who served them and how long it took.
  • What their specific feedback was.
  • Factoring public data like the weather into the equation.
  • Data from your third party tools and their correlation to customer activities.
  • And much more…

Reduce operational costs and drive sales with game-changing insights on your store operations

Reduce operational costs and drive greater sales by capturing data across your shop-floor and operations, including:

  • Time and motion insights into store associate tasks, customers, breaks and dwell time.
  • Staff performance over customer service interactions and task productivity.
  • Customer experience insights into wait times, show rates and more.

Outsmart the competition 

These business intelligence and AI-driven insights will enable your brand to outsmart the competition, drive greater profitability and lasting brand relevance by continually improving your:

  • Sales and marketing initiatives.
  • Time and motion activities.
  • Resource allocation.
  • Supply chain management.
  • Operational efficiency.
  • Compliance activities.
  • Customer experience.

Seamlessly access rich insights on your stores

Continuously improve your customer experience with access to real-time data:

  • Advanced analytics dashboards with role-based permission options.
  • Email reports sent right to your inbox.
  • Real-time store interfaces for stores to continuously improve with insights into their performance and predictions for the rest of the day.

 

Integrate with your in-store marketing content

Centrally capture real-time data and feed it through to your marketing platforms and in-store digital display content management systems (CMS).

Provide real-time, highly relevant promotional content to your customers in-store right then and there.

Advance into the future with AI-driven predictions 

Predict the future with AI-driven, actionable insights calculated using advanced machine learning algorithms that use a combination of Qudini data, third-party data and public data sets (such as the weather).

Impact of Qudini Data Insights

Click on the tile to read quotes from our customers

  • Improved resource allocation

    $2m reduction in staff overheads through better analysis of footfall patterns.

    “Qudini has allowed us to better forecast, not only in terms of staffing and resources, but also parts as well when it comes to ‘break fix’.”

    CX Leader, Samsung

    Reduced consulting spend

    With Qudini real-time insights, our client saved at least $200,000 on consulting for time and motion, exit surveys and mystery shopping.

     

    “I love the stats dashboard. All that data will help me make sure my store is a success.”

    Store Manager, Travel Agency

  • Improved sales

    10% increase in conversions through improved analysis of resourcing needs.

    “I love the stats dashboard. All that data will help me make sure my store is a success.” 

    Store Manager, Travel Agency

    Centralization of tools

    Clients aggregating Qudini into their central business intelligence tools save significant time.

    “I love the stats dashboard. All that data will help me make sure my store is a success.”

    Store Manager, Travel Agency

  • Improved store productivity

    17% increase in store associate efficiency through analysis of customer needs and footfall patterns for health clinic.

    Qudini has really helped us to understand how the stores are utilizing the people in-store. It also gives us some really clear insights into when customers are coming in and what they want.”

    Head of Operations, O2

    Significant competitive advance

    All our clients are currently capturing insights that their competitors aren’t, allowing them to improve profitability and brand relevance at a much faster pace.

See why businesses work with Qudini

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