Understand your business and improve in-store operations, resourcing strategies and marketing activities.
Qudini Insight Analytics Software enables you to truly understand your in-store operations and customer experience. With more than 100 data points collected on an individual customer journey, Qudini enables you to understand your customers’ interactions from the moment they first engage with your brand using any channel. Further retail KPIs can be analysed, using staff performance reporting and big data analytics to analyse general trends and patterns across your entire business.
This wealth of data of helps your head office, regional managers and stores to make changes that lead to greater efficiency, more sales, higher conversion and greater customer loyalty, in real-time and on an ongoing basis.
Access data on how customers interact with your store, brand and staff members. Including: channels used to engage, times of day, cancellations, customer loyalty, customer feedback survey results.
Understand your how your staffing levels compare to customer demand patterns, historically and in the future, and consistently improve allocation of resource.
Learn which products and services customers visit your business for and delve into big data that helps you to understand customer trends by gender, geography, channels and much more. These Insights enable you to improve your brand marketing activities at a central and local level.
Obtain insight into customer footfall patterns, alongside staff performance including customer service, service times, tasks undertaken, use of breaks and break activity, service outcomes and sales results.
Access our extensive analytics dashboards to analyse your business’ activities and performance across all data captured within Qudini. Measure your KPIs and understand how trends and patterns impact performance and results, with valuable visual charts, maps and tables. Dashboards can be accessed at head office, regional manager and individual store level.
Qudini offer email reports that provide you with the data you need to your inbox on a daily, weekly and monthly basis. Enable your head office, regional managers and store level users to regularly receive the data they need to perform better.
Qudini’s live desktop and TV summary displays help your store team to oversea store operations from the back-office and on the go. Whilst our KPI threshold alerts enable them to receive real-time alerts when important thresholds have exceeded and action needs to be taken. All this helps your store managers to immediately make decisions and take actions that ensure customer retention, conversion and loyalty.
Qudini can easily feed our vast data set into your own data warehouse and third party business intelligence tools. Comparing your Qudini data against your sales data, footfall data and beyond, will enable you to gain a more complete picture of your store performance. We already integrate with other top retail analytics and insights tools across the industry.
reduction in staff overheads, through better analysis of footfall patterns
conversion through, through improved analysis of resourcing needs
in staff efficiency through analysis of customer needs and footfall patterns, for NHS clinic
Learn how Qudini powering the Specsavers store of the future:
“Qudini has enabled us to have a much more pleasant customer experience in the store and we can definitely see that we’ve had a percentage growth in terms of revenue.”
“The footfall analytics and the task management analytics that we get from Qudini has really helped us to understand how the stores are actually planning time and utilizing the people in-store. It also gives us some really clear insights into when customers are coming in and what they want.”
“For us it’s all about retention. And Qudini allows us to give that value add to ensure that we are giving the best possible experience for customers at the start and end of their journey.”
“Without Qudini, I would feel a lot less in control than I do right now. But I know exactly what is going on in my store and it helps me lead my team a lot better and it gives me the time to be able to do that.”
“If Qudini was taken away from the store, I am not exactly sure how we would cope. I wouldn't even want to imagine life without Qudini."
“Learning to use Qudini is really, really simple. The steps are really easy. The user interface is really simple. It took me about half a day to learn how to utilize all the services.”
“If you are looking to improve your customer experience and increase sales then this is the best company to get in touch with. Qudini provides clients with the best possible solutions to uplift their current business set-up to new heights. Highly recommended!”
“We’ve been working with Qudini for a number of years now. We went through a robust selection process looking at the global industry leaders and we found that the flexibility and the speed at which Qudini worked really allowed us to roll forward with what we have now.”
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• Discuss your retail future initiatives
• Understand your ROI opportunity
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