Appointment Software

Drive sales and loyalty

by enabling customers to use any channel
to seamlessly schedule appointments for
tailored virtual or in-person services.

Drive profitability and enduring brand relevance through:

  • Superior customer
    experiences

  • Advanced store
    operations

  • Game-changing
    data insights

Powering the world’s leading brands

Key features

  • Engage
  • Retain
  • Recognize
  • Manage
  • Alerts
  • Insights
  • AI predictions

Capture customers from any channel

Increase foot traffic by enabling your customers to easily schedule appointments from any channel 24/7, including:

  • Your website.
  • Your mobile app.
  • Your search engine profile and online ads.
  • Your social media pages.
  • Individual staff profile pages.
  • QR codes on physical ads and printed collateral.
  • Your store associates.
  • Your contact center associates.
  • The Qudini self-service kiosk app.
  • And beyond….

Retain footfall with tailored communications

Maximize appointment attendance with automated and manual email and SMS reminders that include:

  • Multi-language content.
  • Informative and useful links.
  • Calendar links.
  • Assigned advisor profiles.
  • Venue information and map links.
  • A portal to reschedule or cancel.
  • Payment confirmation and cancellation terms.
  • Video conference links for virtual meetings.

In-store: keep customers informed through your host and TV displays with upcoming appointments.

Improve sales by knowing your customers 

Increase conversion, customer spend and ongoing loyalty by knowing your customers and offering a professional service with:

  • Tailored customer questions.
  • A professional host greeting when they arrive.
  • Ability for customers to check-in by mobile or in-store kiosks.
  • Customer profile records.
  • CRM integration.
  • Outcome reporting.
  • Easy follow-up bookings.
  • Post visit messages to encourage future bookings or capture feedback.

Ensure the right people are in the right place at the right time

Get more done in less time by effortlessly planning and managing your customers and shop floor activities with:

  • Access on any desktop, tablet or smartphone device.
  • Translated interfaces based on your store’s location.
  • A specialized host shop floor manager app.
  • Outlook calendar integration.
  • Seamless resource management.
  • Intelligent skill matching.
  • Flexible availability planning based on associate shifts or template patterns.
  • Manage walk-in customers, tasks and breaks alongside appointments.
  • And beyond….

Stay alert with real-time alerts and analytics 

React to real-time events to improve service quality and store productivity with:

  • Access to an intuitive calendar interface and ‘Today’s itinerary” page.
  • Staff push notifications of key events.
  • Intelligent SMS threshold alerts.
  • Real-time overview dashboards.

Make smarter commercial decisions with game-changing data insights

Harness the unprecedented insights captured in Qudini to continually improve sales by improving your service, sales, resourcing strategies and supply chain management. Use Qudini dashboards, email reports and BI platform integration options to understand:

  • Who is visiting your stores and why.
  • What channels they use to book.
  • Which factors impact turnout (the weather, exchange rates and more).
  • How customers heard about your services.
  • Which customers are loyal to your brand.
  • How your resource allocation and skill sets compare against demand.
  • Time and motion insights into store associate customers, breaks and dwell time.
  • Store associate performance.
  • Customer feedback.
  • How public data impacts appointment performance such as the weather, traffic and local events.
  • And more…

Advance into the future with AI-driven predictions 

Predict future behaviors with our advanced machine learning algorithms that use a combination of Qudini data, third-party software data and public data sets (including the weather). 

Benefit from AI-driven actionable insights on expectations that enable them to better plan and react in real-time to improve sales and reduce operational costs.

Appointment Scheduling software use cases

  • Virtual service by phone or video

  • In-person service

  • Store visit time slots

  • Click and collect/BOPIS

  • Access to a venue, facility or experience

  • Repairs & customization services

  • Home services & order collection

  • Field consultant services

  • Hire of resources and equipment

  • Sales follow-up reminders

  • Pre-orders

Proven Results

Click on the tile to read quotes from our customers

  • Increased footfall

    40% of footfall for a repair retailer comes through online bookings

    “Since launching the online portal for repair bookings, we have seen an increase in footfall that we wouldn’t normally have. There’s the convenience factor for customers because they can book their repair appointments when and what time they would like, and to have zero wait times in-store is a great benefit to the customer.”

    Greg Willis, IM Development Executive, Samsung

    Increased loyalty and advocacy

    Customer NPS has significantly improved across the majority of our clients.

    “For us, it’s all about retention. And Qudini allows us to give that value-add to ensure we are providing the best possible experience for customers at the start and end of their journey.”

    CX Leader, Samsung

  • Eliminated no shows

    Department store has seen a 13% reduction in customer no shows.

    “Our show rate has increased as well, which means we are able to help more customers but most importantly reduce the number of slots that can sometimes be wasted by appointments that are booked in that don’t go to a completed appointment.”

    Video Banker, International Retail Bank

    Improved resource allocation

    An electronics retailer is able to better forecast resources and product stock needs.

    “Appointment booking has allowed us to better forecast, not only in terms of staffing and resources, but also parts as well when it comes to ‘break fix’.”

    Paolo Lupi, CX Leader, Samsung

  • Increased sales

    10% conversion increase for travel retailers. Appointment customers are 40% more likely to convert.

    “When a customer books an appointment online, it allows me to pair them with the right person as I know what they are coming in to discuss. This increases the chance of making the sale. Conversion has increased since we added Qudini appointments. Loyalty has improved, too.”

    Store Manager, Global Travel Agency

    Improved productivity

    13% reduction in dwell time for a beauty retailer.

    “Qudini makes my daily life much easier, because the appointments that I get in for the day I know are going to go ahead. Customers have much more time to prepare and they’ve also had the ability to reschedule. For me there’s less admin time that I’m having to complete, giving me more time to get on with my day job.”

    Video Banker, UK Retail Bank

  • Smarter commercial decisions

    $2m cost savings for a telco retailer due to Qudini’s brick-and-mortar data insights.

    “We will see an increase in bookings, but in fact what it also allows us to do is understand what are the preferable days for customers to come in.”

    Paolo Lupi, CX Leader, Samsung

    Competitive advantage

    Capturing customers from the competition through online event bookings and follow up campaigns.

    “I like it. It’s very professional and something that our competition doesn’t offer.”

    Store Associate, Travel Retailer

  • Increased customer base

    60% of appointments made online for a travel agency retailer were new customers who previously would not have visited stores.

    “We went live with appointment bookings and straight from the offset, the bookings were taken up within the first week.” 

    Paolo Lupi, CX Leader, Samsung

    Increased compliance

    Increased GDPR data protection compliance compared to when they used spreadsheets and paper diaries to accept and manage appointment or event bookings.

    “I like it. It’s very professional and something that our competition doesn’t offer.”

    Store Associate, Travel Retailer

  • Improved brand awareness

    A beauty retailer became noticeably more appealing to Millennial and Gen Z demographics.

    Generated more ROI

    900%+ average return on investment through a tool that takes half a day to learn to use.

    “Learning to use Qudini is really, really simple and the steps are really easy. The user interface is really simple. It took me about half a day to learn how to utilize all the services.”

    Store Associate, Samsung

Case Study Video:

How Samsung stores and NatWest retail bank use the Qudini Appointment Scheduling software.

  • Top Rated Software World
X

Thank you!

A member of our team will be in touch.