The Leading Appointment Software for Retailers and Banks
Offer a convenient and premium service that drives foot traffic, sales and loyalty by enabling your customers to seamlessly schedule appointments for in-store and virtual services.
Drive profitability and enduring brand relevance through:
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Superior customer
experiences -
Advanced store
operations -
Game-changing
data insights
Powering the world’s leading brands
Key features
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Step 1: Engage customers
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Step 2: Retain foot traffic
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Step 3: Know your customers
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Step 4: Manage activities
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Step 5: Gain insight
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Step 6:
AI predict -
Powerful platform
Engage customers via any channel
Increase foot traffic by enabling your customers to easily schedule appointments from any channel 24/7, including:
- Your website.
- Your mobile app.
- Your search engine profile and online ads.
- Your social media pages.
- Individual staff profile pages.
- QR codes on physical ads and printed collateral.
- Your store associates.
- Your contact centre associates.
- The Qudini self-service kiosk app.
- And beyond…
Retain foot traffic with tailored communications
Maximize appointment booking attendance with automated and manual email and SMS reminders that include:
- Multi-language content.
- Informative and useful links.
- Calendar links.
- Assigned advisor profiles.
- Venue information and map links.
- A portal to reschedule or cancel.
- Payment confirmation and cancellation terms.
- Video conference links for virtual meetings.
In-store: Keep customers informed through your host and TV displays of appointments scheduled.
Improve sales by knowing your customers
Increase conversion, customer spend and ongoing loyalty by knowing your customers and offering a professional service with:
- Tailored customer questions.
- A professional host greeting when they arrive.
- Ability for customers to check-in by mobile or in-store kiosks.
- Customer profile records.
- CRM integration.
- Outcome reporting.
- Easy follow-up bookings.
- Post visit messages to encourage future bookings or capture feedback.
Manage customers and colleagues
Ensure the right people are in the right place at the right time with:
- Access on any desktop, tablet or smartphone device.
- A specialized host shopfloor manager app.
- Individual associate interfaces.
- Outlook calendar integration.
- Seamless resource management.
- Intelligent skill matching.
- Associate push notifications alerts for key events.
- Store manager threshold SMS alerts when set KPIs are exceeded.
- Flexible availability planning based on associate shifts or template patterns.
- Manage walk-in customers, tasks and breaks alongside appointments.
- And beyond…
Make smarter commercial decisions with game-changing data insights
Harness the unprecedented insights captured in Qudini’s software to continually improve sales by improving your service, sales, resourcing strategies and supply chain management. Use Qudini dashboards, email reports and BI platform integration options to understand:
- Who is visiting your stores and why.
- What channels do they use to book.
- Which factors impact turnout (the weather, exchange rates and more).
- How customers heard about your services.
- Which customers are loyal to your brand.
- How your resource allocation and skillsets compare against demand.
- Time and motion insights into store associate breaks and dwell time.
- Store associate performance.
- Customer feedback.
- How public data impacts appointment performance such as the weather, traffic and local events.
- And more…
Advance into the future with AI-driven predictions
Predict future behaviors with our advanced machine learning algorithms that combine Qudini data, third-party software data and public data sets (including the weather).
Benefit from AI-driven actionable insights that enable better planning and the ability to react in real-time to improve sales and reduce operational costs.
Get started instantly with our out-of-the-box software
- Enterprise-grade, cloud-based and centralized.
- Flexible and customizable.
- Multi-language and multi-timezone.
- One platform, multiple solutions, rich functionality.
- Fully hardware compatible: with desktop, windows, IOS and Android app for store associates and web-based consumer interfaces that integrate with your website and mobile apps.
- Stand alone, yet easily integrates: with CRM, workforce management, outlook, video conferencing, payments and beyond.
- ISO27001 and GDPR compliant, robust and secure.
- Simple to deploy and use.
- Evergreen updates to innovative functionality.
- Supported by an agile, consultative and impact-oriented team.
Appointment Scheduling software use cases
Proven Results
Click on the tile to read quotes from our customers
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Increased foot traffic
- 40% of footfall coming from online bookings – electronics retailer
- 13% reduction of appointment no shows for department store
“Since launching the online portal for repair bookings, we have seen an increase in footfall that we wouldn’t normally have. There’s the convenience factor for customers because they can book their repair appointments when they would like. To have zero wait times in-store is a great benefit to the customer.”
Greg Willis, IM Development Executive, Samsung
Increased loyalty
- 60% of customers with follow-up bookings will return to store – travel agency
“For us, it’s all about retention. And Qudini allows us to give that value-add to ensure we are providing the best possible experience for customers at the start and end of their journey.”
CX Leader, Samsung
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Increased sales
- Appointment booking customers 48% more likely to convert than walk-in footfall – travel agency
- 10% increase in overall store conversion – travel agency
- 24% revenue increase for a pharmacy retailer’s beauty services.
“When a customer books an appointment online it allows me to put them with the right person as I know what they are coming in to discuss. This increases the chance of making the sale. Conversion has increased since we added Qudini appointments. Loyalty has improved, too.”
Store Manager, travel agency
Improved resource allocation
An electronics retailer is able to better forecast resources and product stock needs.
“Appointment booking has allowed us to better forecast, not only in terms of staffing and resources, but also parts as well when it comes to ‘break fix’.”
Paolo Lupi, CX Leader, Samsung
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Increased advocacy
- NPS scores have significantly improved as customers can seamlessly pre-book premium services in-store – electronics retailer
“When a customer books an appointment online, it allows me to pair them with the right person as I know what they are coming in to discuss. This increases the chance of making the sale. Conversion has increased since we added Qudini appointments. Loyalty has improved, too.”
Store Manager, Global Travel Agency
Improved shop floor productivity
- 13% reduction in appointment no shows for beauty service – department store
- Decrease in store associate dwell time by driving bookings to off-peak periods
“Qudini is a fast, simple way for us to be able to book our appointments and frees up a lot of time for us to spend time with our customers.”
Community Banker, UK Retail Bank
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Improved brand perception and awareness
- Improved reach to younger digital-first demographics for in-store hand massages and skincare ritual services – beauty retailer
- 60% of appointment bookings are with new customers – travel agency
- Double the number of store footfall after including an appointment scheduling link on company Facebook page – travel agency.
“What stood out for me was the shop’s text message system (QUDINI). This is what modern-day retailers should be doing. It demonstrates a flexibility and the level of service customers expect.”
Juliet Dennis, Top of the Shops Report on a travel agency client
Improved staff retention
- 92% of store teams say that Qudini adds value to their store – travel agency
“I like it. It’s very professional and something that our competition doesn’t offer.”
Store Associate, Travel Retailer
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Better commercial decisions
- Numerous clients have praised Qudini’s ability to capture rich insights and make smarter commercial decisions around resource planning, supply management and marketing.
“The footfall analytics and the task management analytics that we get from Qudini has really helped us to understand how the stores are actually planning time and utilizing the people in the store during the time of operation. It also gives us some really clear insight into when customers are coming in and what they are coming in to ask us for.”
Head of Operations, O2
Improved competitive advantage
- Higher likelihood of capturing sales and building stronger customer relationships by offering a seamless follow-up appointment booking service in-store.
“I like it. It’s very professional and something that our competition doesn’t offer.”
Store associate, travel agency
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Improved partner sales
Nearby reseller partners have experienced an increase in sales as a direct result of the service received in their experience stores – electronics retailer.
Increased compliance
- Increased GDPR data protection compliance after switching from paper diaries to the Qudini system to manage appointments or event bookings – electronics retailer
“Learning to use Qudini is really, really simple and the steps are really easy. The user interface is really simple. It took me about half a day to learn how to utilize all the services.”
Store Associate, Samsung
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Simple to embed
- Store associates are able to become native Qudini users within half a day
“Learning to use Qudini is really, really simple. The steps are really easy. The user interface is really simple. It took me about half a day to learn how to utilize all the services.”
Store associate, Samsung
Low cost of ownership
- Deployed Qudini out-of-box to thousands of stores across India using commercially available hardware and without having to visit a single store – telco retailer
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Centralization of tools
- Reduced need for walkie-talkies across stores as Qudini provides visibility of all store activities – vaping retailer
Impressive ROI
900%+ average return on investment through a tool that takes half a day to learn to use.
