The Leading Appointment Software for Retailers and Banks

Offer a convenient and premium service that drives foot traffic, sales and loyalty – by enabling your customers to seamlessly schedule appointments for in-store and virtual services.

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Drive profitability and enduring brand relevance through:

Superior customer
experiences
Advanced store
operations
Game-changing
data insights

Powering the world’s leading brands

Key features

Step 1: Engage customers
Step 2: Retain foot traffic
Step 3: Know your customers
Step 4: Manage activities
Step 5: Gain insight
Step 6:
AI predict
Powerful platform

Engage customers via any channel

Increase foot traffic by enabling your customers to easily schedule appointments from any channel 24/7, including:

Your website.
Your mobile app.
Your search engine profile and online ads.
Your social media pages.
Individual staff profile pages.
QR codes on physical ads and printed collateral.
Your store associates.
Your contact center associates.
The Qudini self-service kiosk app.
And beyond….

Retain foot traffic with tailored communications

Maximize appointment booking attendance with automated and manual email and SMS reminders that include:

Multi-language content.
Informative and useful links.
Calendar links.
Assigned advisor profiles.
Venue information and map links.
A portal to reschedule or cancel.
Payment confirmation and cancellation terms.
Video conference links for virtual meetings.

In-store: keep customers informed through your host and TV displays of appointments scheduled.

Improve sales by knowing your customers

Increase conversion, customer spend and ongoing loyalty by knowing your customers and offering a professional service with:

Tailored customer questions.
A professional host greeting when they arrive.
Ability for customers to check-in by mobile or in-store kiosks.
Customer profile records.
CRM integration.
Outcome reporting.
Easy follow-up bookings.
Post visit messages to encourage future bookings or capture feedback.

Manage customers and colleagues

Ensure the right people are in the right place at the right time with:

Access on any desktop, tablet or smartphone device.
A specialized host shop floor manager app.
Individual associate interfaces.
Outlook calendar integration.
Seamless resource management.
Intelligent skill matching.
Associate push notifications alerts for key events.
Store manager threshold SMS alerts when set KPIs exceeded.
Flexible availability planning based on associate shifts or template patterns.
Manage walk-in customers, tasks and breaks alongside appointments.
And beyond….

Make smarter commercial decisions with game-changing data insights

Harness the unprecedented insights captured in Qudini to continually improve sales by improving your service, sales, resourcing strategies and supply chain management. Use Qudini dashboards, email reports and BI platform integration options to understand:

Who is visiting your stores and why.
What channels they use to book.
Which factors impact turnout (the weather, exchange rates and more).
How customers heard about your services.
Which customers are loyal to your brand.
How your resource allocation and skill sets compare against demand.
Time and motion insights into store associate customers, breaks and dwell time.
Store associate performance.
Customer feedback.
How public data impacts appointment performance such as the weather, traffic and local events.
And more…

Advance into the future with AI-driven predictions

Predict future behaviors with our advanced machine learning algorithms that use a combination of Qudini data, third-party software data and public data sets (including the weather).

Benefit from AI-driven actionable insights on expectations that enable them to better plan and react in real-time to improve sales and reduce operational costs.

Get started instantly with our out-of-the-box software

Enterprise grade, cloud-based and centralized.
Flexible and customizable.
Multi-language and multi-timezone.
One platform, multiple solutions, rich functionality.
Fully hardware compatible: with desktop, windows, IOS and Android app for store associates and web-based consumer interfaces that integrate with your website and mobile apps.
Stand alone, yet easily integrates: with CRM, workforce management, outlook, video conferencing, payments and beyond.
ISO27001 and GDPR compliant, robust and secure.
Simple to deploy and use.
Evergreen updates to innovative functionality.
Supported by an agile, consultative and impact-oriented team.

Read more about our platform and security.

Appointment Scheduling software use cases

Virtual service by phone or video

Enable customers to pre-book and attend virtual appointments remotely over telephone or video from the comfort of their own homes.
In-person service

Promote your offering and enable customers to seamlessly book one-to-one appointments for your premium services.
Store visit time slots

Control the number of customers in your venue at once by defining your capacity throughout the day and enabling customers to select their preferred time to visit using the appointment scheduler.
Click and collect/BOPIS

Enable your click and collect / BOPIS customers to pre-book a time slot to collect their online orders, allowing their order to be ready when they arrive. Use alongside our virtual queuing system to enable walk-ups to check-in and receive their orders.
Access to a venue, facility or experience

Enable customers scheduling appointments to select a fixed time to use an in-store facility, amenity or experience.
Repairs & customization services

Enable your customers to easily pre-book appointments for after-sales repairs, support and personalization services.
Home services & order collection

Enable customers to seamlessly book a service visit appointment for support or product collection from their home or office.
Field consultant services

Enable customers to easily schedule appointments with your roving brand advocates across various locations.
Hire of resources and equipment

Enable customers to seamlessly book your resources available for hire, such as equipment, car parking spaces, valet services, transport (taxis, coaches) and accessibility equipment or support.
Sales follow-up reminders

Enable your store associates to schedule reminders to follow-up with customers by phone or email. This could be to finalize customers’ holiday bookings or notify them when their mobile phone contract is due for renewal.
Pre-orders

Enable your customers to pre-schedule an appointment to reserve a product for when it arrives in-store.

Proven Results

Click on the tile to read quotes from our customers

Increased foot traffic
- 40% of footfall coming from online bookings – electronics retailer
- 13% reduction of appointment no shows for department store
“Since launching the online portal for repair bookings, we have seen an increase in footfall that we wouldn’t normally have. There’s the convenience factor for customers because they can book their repair appointments when and what time they would like, and to have zero wait times in-store is a great benefit to the customer.”

Greg Willis, IM Development Executive, Samsung
Increased loyalty
- 60% of customers with follow-up bookings will return to store – travel agency
“For us, it’s all about retention. And Qudini allows us to give that value-add to ensure we are providing the best possible experience for customers at the start and end of their journey.”

CX Leader, Samsung
Increased sales
- Appointment booking customers 48% more likely to convert than walk-in footfall – travel agency
- 10% increase in overall store conversion – travel agency
- 24% revenue increase for a pharmacy retailer’s beauty services.
“When a customer books an appointment online it allows me to put them with the right person as I know what they are coming in to discuss. This increases the chance of making the sale. Conversion has increased since we added Qudini appointments. Loyalty has improved, too.”

Store Manager, travel agency
Improved resource allocation

An electronics retailer is able to better forecast resources and product stock needs.

“Appointment booking has allowed us to better forecast, not only in terms of staffing and resources, but also parts as well when it comes to ‘break fix’.”

Paolo Lupi, CX Leader, Samsung
Increased advocacy
- NPS scores have significantly improved as customers can seamlessly pre-book premium services in-store – electronics retailer
“When a customer books an appointment online, it allows me to pair them with the right person as I know what they are coming in to discuss. This increases the chance of making the sale. Conversion has increased since we added Qudini appointments. Loyalty has improved, too.”

Store Manager, Global Travel Agency
Improved shop floor productivity
- 13% reduction in appointment no shows for beauty service – department store
- Decrease in store associate dwell time by driving bookings to off-peak periods
“Qudini is a fast, simple way for us to be able to book our appointments and frees up a lot of time for us to spend time with our customers.”

Community Banker, UK Retail Bank
Improved brand perception and awareness
- Improved reach to younger digital-first demographics for in-store hand massages and skincare ritual services – beauty retailer
- 60% of appointment bookings are with new customers – travel agency
- Double the number of store footfall after including an appointment scheduling link on company Facebook page – travel agency.
“What stood out for me was the shop’s text message system (QUDINI). This is what modern-day retailers should be doing. It demonstrates a flexibility and the level of service customers expect.”

Juliet Dennis, Top of the Shops Report on a travel agency client
Improved staff retention
- 92% of store teams say that Qudini adds value to their store – travel agency
“I like it. It’s very professional and something that our competition doesn’t offer.”

Store Associate, Travel Retailer
Better commercial decisions
- Numerous clients have praised Qudini’s ability to capture rich insights and make smarter commercial decisions around resource planning, supply management and marketing.
“The footfall analytics and the task management analytics that we get from Qudini has really helped us to understand how the stores are actually planning time and utilizing the people in the store during the time of operation. It also gives us some really clear insight into when customers are coming in and what they are coming in to ask us for.”

Head of Operations, O2
Improved competitive advantage
- Higher likelihood of capturing sales and building stronger customer relationships by offering a seamless follow-up appointment booking service in-store.
“I like it. It’s very professional and something that our competition doesn’t offer.”

Store associate, travel agency
Improved partner sales

Nearby reseller partners have experienced an increase in sales as a direct result of the service received in their experience stores – electronics retailer.
Increased compliance
- Increased GDPR data protection compliance after switching from paper diaries to the Qudini system to manage appointments or event bookings – electronics retailer
“Learning to use Qudini is really, really simple and the steps are really easy. The user interface is really simple. It took me about half a day to learn how to utilize all the services.”

Store Associate, Samsung
Simple to embed
- Store associates are able to become native Qudini users within half a day
“Learning to use Qudini is really, really simple. The steps are really easy. The user interface is really simple. It took me about half a day to learn how to utilize all the services.”

Store associate, Samsung
Low cost of ownership
- Deployed Qudini out-of-box to thousands of stores across India using commercially available hardware and without having to visit a single store – telco retailer
Centralization of tools
- Reduced need for walkie-talkies across stores as Qudini provides visibility of all store activities – vaping retailer
Impressive ROI

900%+ average return on investment through a tool that takes half a day to learn to use.