Appointment Software

Drive sales and loyalty

by enabling customers to use any channel
to seamlessly schedule appointments for
tailored virtual or in-person services.

Request a demo

Drive profitability and enduring brand relevance through:

Superior customer
experiences
Advanced store
operations
Game-changing
data insights

Powering the world’s leading brands

Key features

Engage
Retain
Recognize
Manage
Alerts
Insights
AI predictions

Capture customers from any channel

Increase foot traffic by enabling your customers to easily schedule appointments from any channel 24/7, including:

Your website.
Your mobile app.
Your search engine profile and online ads.
Your social media pages.
Individual staff profile pages.
QR codes on physical ads and printed collateral.
Your store associates.
Your contact center associates.
The Qudini self-service kiosk app.
And beyond….

Retain footfall with tailored communications

Maximize appointment attendance with automated and manual email and SMS reminders that include:

Multi-language content.
Informative and useful links.
Calendar links.
Assigned advisor profiles.
Venue information and map links.
A portal to reschedule or cancel.
Payment confirmation and cancellation terms.
Video conference links for virtual meetings.

In-store: keep customers informed through your host and TV displays with upcoming appointments.

Improve sales by knowing your customers

Increase conversion, customer spend and ongoing loyalty by knowing your customers and offering a professional service with:

Tailored customer questions.
A professional host greeting when they arrive.
Ability for customers to check-in by mobile or in-store kiosks.
Customer profile records.
CRM integration.
Outcome reporting.
Easy follow-up bookings.
Post visit messages to encourage future bookings or capture feedback.

Ensure the right people are in the right place at the right time

Get more done in less time by effortlessly planning and managing your customers and shop floor activities with:

Access on any desktop, tablet or smartphone device.
Translated interfaces based on your store’s location.
A specialized host shop floor manager app.
Outlook calendar integration.
Seamless resource management.
Intelligent skill matching.
Flexible availability planning based on associate shifts or template patterns.
Manage walk-in customers, tasks and breaks alongside appointments.
And beyond….

Stay alert with real-time alerts and analytics

React to real-time events to improve service quality and store productivity with:

Access to an intuitive calendar interface and ‘Today’s itinerary” page.
Staff push notifications of key events.
Intelligent SMS threshold alerts.
Real-time overview dashboards.

Make smarter commercial decisions with game-changing data insights

Harness the unprecedented insights captured in Qudini to continually improve sales by improving your service, sales, resourcing strategies and supply chain management. Use Qudini dashboards, email reports and BI platform integration options to understand:

Who is visiting your stores and why.
What channels they use to book.
Which factors impact turnout (the weather, exchange rates and more).
How customers heard about your services.
Which customers are loyal to your brand.
How your resource allocation and skill sets compare against demand.
Time and motion insights into store associate customers, breaks and dwell time.
Store associate performance.
Customer feedback.
How public data impacts appointment performance such as the weather, traffic and local events.
And more…

Advance into the future with AI-driven predictions

Predict future behaviors with our advanced machine learning algorithms that use a combination of Qudini data, third-party software data and public data sets (including the weather).

Benefit from AI-driven actionable insights on expectations that enable them to better plan and react in real-time to improve sales and reduce operational costs.

Appointment Scheduling software use cases

Virtual service by phone or video

Enable customers to pre-book and attend virtual appointments remotely over telephone or video from the comfort of their own homes.
In-person service

Promote your offering and enable customers to seamlessly book one-to-one appointments for your premium services.
Store visit time slots

Control the number of customers in your venue at once by defining your capacity throughout the day and enabling customers to schedule their preferred time to visit.
Click and collect/BOPIS

Enable your click and collect / BOPIS customers to pre-book a time slot to collect their online orders, allowing their order to be ready when they arrive. Use alongside our virtual queuing system to enable walk-ups to check-in and receive their orders.
Access to a venue, facility or experience

Enable customers to schedule a fixed time to use an in-store facility, amenity or experience.
Repairs & customization services

Enable your customers to easily pre-book appointments for after-sales repairs, support and personalization services.
Home services & order collection

Enable customers to seamlessly book a service visit appointment for support or product collection from their home or office.
Field consultant services

Enable customers to easily schedule appointments with your roving brand advocates across various locations.
Hire of resources and equipment

Enable customers to seamlessly book your resources available for hire, such as equipment, car parking spaces, valet services, transport (taxis, coaches) and accessibility equipment or support.
Sales follow-up reminders

Enable your store associates to schedule reminders to follow-up with customers by phone or email. This could be to finalize customers’ holiday bookings or notify them when their mobile phone contract is due for renewal.
Pre-orders

Enable your customers to pre-schedule an appointment to reserve a product for when it arrives in-store.

Proven Results

Click on the tile to read quotes from our customers

Increased footfall

40% of footfall for a repair retailer comes through online bookings

“Since launching the online portal for repair bookings, we have seen an increase in footfall that we wouldn’t normally have. There’s the convenience factor for customers because they can book their repair appointments when and what time they would like, and to have zero wait times in-store is a great benefit to the customer.”

Greg Willis, IM Development Executive, Samsung

Increased loyalty and advocacy

Customer NPS has significantly improved across the majority of our clients.

“For us, it’s all about retention. And Qudini allows us to give that value-add to ensure we are providing the best possible experience for customers at the start and end of their journey.”

CX Leader, Samsung
Eliminated no shows

Department store has seen a 13% reduction in customer no shows.

“Our show rate has increased as well, which means we are able to help more customers but most importantly reduce the number of slots that can sometimes be wasted by appointments that are booked in that don’t go to a completed appointment.”

Video Banker, International Retail Bank

Improved resource allocation

An electronics retailer is able to better forecast resources and product stock needs.

“Appointment booking has allowed us to better forecast, not only in terms of staffing and resources, but also parts as well when it comes to ‘break fix’.”

Paolo Lupi, CX Leader, Samsung
Increased sales

10% conversion increase for travel retailers. Appointment customers are 40% more likely to convert.

“When a customer books an appointment online, it allows me to pair them with the right person as I know what they are coming in to discuss. This increases the chance of making the sale. Conversion has increased since we added Qudini appointments. Loyalty has improved, too.”

Store Manager, Global Travel Agency

Improved productivity

13% reduction in dwell time for a beauty retailer.

“Qudini makes my daily life much easier, because the appointments that I get in for the day I know are going to go ahead. Customers have much more time to prepare and they’ve also had the ability to reschedule. For me there’s less admin time that I’m having to complete, giving me more time to get on with my day job.”

Video Banker, UK Retail Bank
Smarter commercial decisions

$2m cost savings for a telco retailer due to Qudini’s brick-and-mortar data insights.

“We will see an increase in bookings, but in fact what it also allows us to do is understand what are the preferable days for customers to come in.”

Paolo Lupi, CX Leader, Samsung

Competitive advantage

Capturing customers from the competition through online event bookings and follow up campaigns.

“I like it. It’s very professional and something that our competition doesn’t offer.”

Store Associate, Travel Retailer
Increased customer base

60% of appointments made online for a travel agency retailer were new customers who previously would not have visited stores.

“We went live with appointment bookings and straight from the offset, the bookings were taken up within the first week.”

Paolo Lupi, CX Leader, Samsung

Increased compliance

Increased GDPR data protection compliance compared to when they used spreadsheets and paper diaries to accept and manage appointment or event bookings.

“I like it. It’s very professional and something that our competition doesn’t offer.”

Store Associate, Travel Retailer
Improved brand awareness

A beauty retailer became noticeably more appealing to Millennial and Gen Z demographics.

Generated more ROI

900%+ average return on investment through a tool that takes half a day to learn to use.

“Learning to use Qudini is really, really simple and the steps are really easy. The user interface is really simple. It took me about half a day to learn how to utilize all the services.”

Store Associate, Samsung