Appointment Scheduling Software
Promote, drive footfall
and convert
by enabling customers to seamlessly schedule
appointments across any channel.
Promote, drive footfall
Drive profitability and enduring brand relevance through:
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Superior customer
experiences -
Advanced store
operations -
Game-changing
data insights
Key features
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Engage
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Retain
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Recognize
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Manage
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Alerts
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Insights
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AI predictions
Capture customers from any channel
Increase foot traffic to your stores by making appointment booking services easily available to customers on any channel, including your website, apps, QR codes, chatbots, social media pages, advertisements or through your store advisors and call centers.
Seamlessly customize our flexible online appointment booking interfaces and link to these from or embed them within your site and mobile apps.
Retain footfall with tailored communications
Maximize appointment attendance and eliminate no shows by communicating with your customers via tailored SMS and email communications in addition to calendar reminders and in-store TV displays.
Send personalized follow-up messages after your customers visit to encourage them to return to store, visit your other channels and capture feedback.
Improve conversion and loyalty by knowing your customers
Better manage and prepare for upcoming appointments by enabling your meeter-greeters to provide a tailored customer experience.
Seamlessly access your customers’ CRM profiles to provide a highly customized service.
Ensure the right store associates are in the right place at the right time
Seamlessly plan and manage store resources alongside upcoming appointments to optimize store operations.
Use Qudini on any device to plan around, check-in and serve incoming appointments.
Stay alert with real-time alerts and analytics
React to real-time events to improve service quality and store productivity with our analytics dashboards.
Better understand the current status on the shop floor and measure performance against expectations with customizable alerts and notifications.
Make smarter commercial decisions with game-changing data insights
Harness the unprecedented insights captured in Qudini to continually improve your service, sales, resourcing strategies, supply chain management, footfall and marketing initiatives. Use Qudini dashboards, email reports and integrations to gain significant data insights into:
- Who is visiting your stores and why
- What channels they use to book
- Which factors impact turnout
- How customers heard about your services
- Which customers are loyal to your brand
- How your resource allocation and skill-sets compare against demand
- Time and motion insights into store associate customers, breaks and dwell time.
- Store associate performance
- Customer feedback
- How public data impacts appointment performance such as the weather, traffic and local events.
- And more…
Advance into the future with AI-driven predictions
Predict future behaviors with our advanced machine learning algorithms that use a combination of Qudini data, third-party software data and public data sets (including the weather).
Benefit from AI-driven actionable insights on expectations that enable them to better plan and react in real-time to improve sales and reduce operational costs.
Qudini use cases
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Premium in-store service offerings
Promote your offering and enable customers to seamlessly book one-to-one appointments for your premium services.
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After-sales services
Enable your customers to easily pre-book appointments for after-sales repairs, support and personalization services.
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Contact center and video conference service
Enable customers to pre-book and attend appointments remotely from the comfort of their own homes.
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Field consultant services
Enable customers to easily schedule appointments with your roving brand advocates across various locations.
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Service visits
Enable customers to seamlessly book a service visit appointment for support within their home or office.
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Access to a venue, facility or experience
Enable customers to schedule a time to use an in-store facility, amenity or experience.
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Hire of resources, equipment and transport services
Enable customers to seamlessly book your resources available for hire, such as equipment, car parking spaces, valet services, transport (taxis, coaches) and accessibility equipment or support.
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Click and collect
Enable your click and collect customers to pre-book a time slot to collect their online orders, allowing their order to be ready when they arrive.
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Sales follow-up reminders
Enable your store associates to schedule reminders to follow-up with customers by phone or email. This could be to finalize customers’ holiday bookings or notify them when their mobile phone contract is due for renewal.
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Pre-orders
Enable your customers to pre-schedule an appointment to reserve a product for when it arrives in-store.
Impact of Appointment Scheduling software
Click on the tile to read quotes from our customers
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Increased footfall
40% of footfall for a repair retailer comes through online bookings
“Since launching the online portal for repair bookings, we have seen an increase in footfall that we wouldn’t normally have. There’s the convenience factor for customers because they can book their repair appointments when and what time they would like, and to have zero wait times in-store is a great benefit to the customer.”
Greg Willis, IM Development Executive, Samsung
Increased loyalty and advocacy
Customer NPS has significantly improved across the majority of our clients.
“For us, it’s all about retention. And Qudini allows us to give that value-add to ensure we are providing the best possible experience for customers at the start and end of their journey.”
CX Leader, Samsung
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Eliminated no shows
Department store has seen a 13% reduction in customer no shows.
“Our show rate has increased as well, which means we are able to help more customers but most importantly reduce the number of slots that can sometimes be wasted by appointments that are booked in that don’t go to a completed appointment.”
Video Banker, International Retail Bank
Improved resource allocation
An electronics retailer is able to better forecast resources and product stock needs.
“Appointment booking has allowed us to better forecast, not only in terms of staffing and resources, but also parts as well when it comes to ‘break fix’.”
Paolo Lupi, CX Leader, Samsung
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Increased sales
10% conversion increase for travel retailers. Appointment customers are 40% more likely to convert.
“When a customer books an appointment online, it allows me to pair them with the right person as I know what they are coming in to discuss. This increases the chance of making the sale. Conversion has increased since we added Qudini appointments. Loyalty has improved, too.”
Store Manager, Global Travel Agency
Improved productivity
13% reduction in dwell time for a beauty retailer.
“Qudini makes my daily life much easier, because the appointments that I get in for the day I know are going to go ahead. Customers have much more time to prepare and they’ve also had the ability to reschedule. For me there’s less admin time that I’m having to complete, giving me more time to get on with my day job.”
Video Banker, UK Retail Bank
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Smarter commercial decisions
$2m cost savings for a telco retailer due to Qudini’s brick-and-mortar data insights.
“We will see an increase in bookings, but in fact what it also allows us to do is understand what are the preferable days for customers to come in.”
Paolo Lupi, CX Leader, Samsung
Competitive advantage
Capturing customers from the competition through online event bookings and follow up campaigns.
“I like it. It’s very professional and something that our competition doesn’t offer.”
Store Associate, Travel Retailer
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Increased customer base
60% of appointments made online for a travel agency retailer were new customers who previously would not have visited stores.
“We went live with appointment bookings and straight from the offset, the bookings were taken up within the first week.”
Paolo Lupi, CX Leader, Samsung
Increased compliance
Increased GDPR data protection compliance compared to when they used spreadsheets and paper diaries to accept and manage appointment or event bookings.
“I like it. It’s very professional and something that our competition doesn’t offer.”
Store Associate, Travel Retailer
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Improved brand awareness
A beauty retailer became noticeably more appealing to Millennial and Gen Z demographics.
Generated more ROI
900%+ average return on investment through a tool that takes half a day to learn to use.
“Learning to use Qudini is really, really simple and the steps are really easy. The user interface is really simple. It took me about half a day to learn how to utilize all the services.”
Store Associate, Samsung
