Drive sales and loyalty, by enabling customers to use any channel to seamlessly schedule appointments for
tailored virtual or in-person services.
Superior customer
experiences
Advanced store
operations
Game-changing
data insights
Increase foot traffic by enabling your customers to easily schedule appointments from any channel 24/7, including:
Maximize appointment attendance with automated and manual email and SMS reminders that include:
In-store: keep customers informed through your host and TV displays with upcoming appointments.
Increase conversion, customer spend and ongoing loyalty by knowing your customers and offering a professional service with:
Ensure the right people are in the right place at the right time with:
Harness the unprecedented insights captured in Qudini to continually improve sales by improving your service, sales, resourcing strategies and supply chain management. Use Qudini dashboards, email reports and BI platform integration options to understand:
Predict future behaviors with our advanced machine learning algorithms that use a combination of Qudini data, third-party software data and public data sets (including the weather).
Benefit from AI-driven actionable insights on expectations that enable them to better plan and react in real-time to improve sales and reduce operational costs.
Enable customers to pre-book and attend virtual appointments remotely over telephone or video from the comfort of their own homes.
Promote your offering and enable customers to seamlessly book one-to-one appointments for your premium services.
Control the number of customers in your venue at once by defining your capacity throughout the day and enabling customers to schedule their preferred time to visit.
Enable your click and collect / BOPIS customers to pre-book a time slot to collect their online orders, allowing their order to be ready when they arrive. Use alongside our virtual queuing system to enable walk-ups to check-in and receive their orders.
Enable customers to schedule a fixed time to use an in-store facility, amenity or experience.
Enable your customers to easily pre-book appointments for after-sales repairs, support and personalization services.
Enable customers to seamlessly book a service visit appointment for support or product collection from their home or office.
Enable customers to easily schedule appointments with your roving brand advocates across various locations.
Enable customers to seamlessly book your resources available for hire, such as equipment, car parking spaces, valet services, transport (taxis, coaches) and accessibility equipment or support.
Enable your store associates to schedule reminders to follow-up with customers by phone or email. This could be to finalize customers’ holiday bookings or notify them when their mobile phone contract is due for renewal.
Enable your customers to pre-schedule an appointment to reserve a product for when it arrives in-store.
“Since launching the online portal for repair bookings, we have seen an increase in footfall that we wouldn’t normally have. There’s the convenience factor for customers because they can book their repair appointments when and what time they would like, and to have zero wait times in-store is a great benefit to the customer.”
Greg Willis, IM Development Executive, Samsung
“For us, it’s all about retention. And Qudini allows us to give that value-add to ensure we are providing the best possible experience for customers at the start and end of their journey.”
CX Leader, Samsung
“When a customer books an appointment online it allows me to put them with the right person as I know what they are coming in to discuss. This increases the chance of making the sale. Conversion has increased since we added Qudini appointments. Loyalty has improved, too.”
Store Manager, travel agency
An electronics retailer is able to better forecast resources and product stock needs.
“Appointment booking has allowed us to better forecast, not only in terms of staffing and resources, but also parts as well when it comes to ‘break fix’.”
Paolo Lupi, CX Leader, Samsung
“When a customer books an appointment online, it allows me to pair them with the right person as I know what they are coming in to discuss. This increases the chance of making the sale. Conversion has increased since we added Qudini appointments. Loyalty has improved, too.”
Store Manager, Global Travel Agency
“Qudini is a fast, simple way for us to be able to book our appointments and frees up a lot of time for us to spend time with our customers.”
Community Banker, UK Retail Bank
“What stood out for me was the shop’s text message system (QUDINI). This is what modern-day retailers should be doing. It demonstrates a flexibility and the level of service customers expect.”
Juliet Dennis, Top of the Shops Report on a travel agency client
“I like it. It’s very professional and something that our competition doesn’t offer.”
Store Associate, Travel Retailer
“The footfall analytics and the task management analytics that we get from Qudini has really helped us to understand how the stores are actually planning time and utilizing the people in the store during the time of operation. It also gives us some really clear insight into when customers are coming in and what they are coming in to ask us for.”
Head of Operations, O2
“I like it. It’s very professional and something that our competition doesn’t offer.”
Store associate, travel agency
Nearby reseller partners have experienced an increase in sales as a direct result of the service received in their experience stores – electronics retailer.
“Learning to use Qudini is really, really simple and the steps are really easy. The user interface is really simple. It took me about half a day to learn how to utilize all the services.”
Store Associate, Samsung
“Learning to use Qudini is really, really simple. The steps are really easy. The user interface is really simple. It took me about half a day to learn how to utilize all the services.”
Store associate, Samsung
900%+ average return on investment through a tool that takes half a day to learn to use.
A member of our team will be in touch.