Appointment Booking

Qudini Appointment
Booking Software

Drive footfall to your services and convert more customers, by enabling your customers to pre-book appointments across your online and offline channels.

OVERVIEW

Qudini’s multi-channel Appointment Booking Software enables you to turn more online impressions into in-store visits, and to ultimately convert more customers into sales, by providing a premium customer service.

Enable your customers to use a variety of online and offline channels to pre-book their appointments and to receive personalised email or SMS booking reminders in advance. At the same time, ensure your business seamlessly manages staff availability and resources in order to deliver a premium customer service, that ultimately converts to sales.

Qudini’s appointment scheduling software can be used to book time with advisors, the use of a service or space, activities and more.

BENEFITS OF QUDINI
APPOINTMENT BOOKINGS

  • Drive more footfall to your services:

    Enable customers to pre-book appointments through any channel, either in-store, online or via your contact centre.

  • Increase conversion and spend:

    Provide your staff with information in-advance to improve their customer service and ultimately convert customers to a sale

  • Increase staff productivity:

    Enhance appointment preparation and drive booked appointment footfall to off-peak times

  • Increase customer satisfaction and loyalty:

    Offer your customers a premium customer experience that increases their likelihood of a second visit

  • Reduce operational costs:

    Allow customers to book services themselves using Qudini’s online booking system, whilst you control and analyse your footfall using the Qudini analytics capabilities

Engage
and capture customers

Increase footfall to your business by allowing customers to schedule their visit in a way that suits them, including:

  • Online appointment booking interface, accessible on any device,with options for store finder tools, staff profile pages and tailored customer questions
  • Integrate with your brand’s smartphone app
  • The Qudini concierge app on a tablet or smartphone
  • The Qudini Receptionist Desktop Interface
  • Head office call centre interface
  • In-store self-service kiosk devices
  • Configure tailored questions for customers to answer when making their booking

Inform
and retain footfall

Maximise appointment attendance and eliminate no shows by communicating information and personal reminders to your customers through:

  • Automated Email and SMS reminders
  • Tailored manual SMS or Email messages
  • ‘Reply-to’ functionality that allows your customers to seamlessly cancel
  • A web-interface that allows customers to reschedule or cancel their booking
  • iCal/google/outlook calendar links
  • Links to maps and other information
  • TV displays displaying upcoming appointments in store
  • Follow-up with customers post visit to obtain survey feedback and encourage future visits

Manage
your customers and the shop floor

Improve your floor operations and planning and management of activities around your appointment bookings through a variety of features, including:

  • Access on any desktop, tablet or mobile device
  • Flexible appointment slot availability scheduling based on staff availability or fixed weekly slot patterns
  • Intuitive calendar interface, to manage your staff members shifts, tasks and bookings
  • Staff notifications of booking activities
  • Threshold alerts when KPIs are exceeded
  • Check-in customers as they arrive
  • Clienteling and loyalty recognition
  • Book follow-up visits
  • Report outcomes of your customer conversations
  • Intelligently manage walk-in customers alongside fixed appointments

Analyse
and improve operations

Continually improve service, resourcing strategies, footfall and even marketing initiatives, by accessing Qudini analytics via real-time dashboards and email reports. Understand your:

  • Booking customer turnout
  • Appointment booking channels used
  • Website traffic
  • Products or services selected and the outcomes
  • Customer demographics: locations and mobile networks
  • Staff service levels, available hours, time and motion

IMPACT CLIENTS HAVE SEEN

  • Increase

    10% Total

    store conversion increase

  • 42% of customers

    visiting the online booking interface will make a booking

  • 70% increase

    in appointments made for NatWest Video Banking Services

“When a customer books an appointment online it allows me to put them with the right person. This increases the chance of making the sale. As a result, conversion has increased since we added Qudini appointments. Loyalty has improved too.”
Store Leader | High-street travel agency

WHY GLOBAL BRANDS
CHOOSE THE QUDINI PLATFORM

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