Infographic – Social media channels used by customers to complain about poor in-store experience

Published on December 18th 2018
By Imogen Wethered

Qudini surveyed 2,000 UK consumers and found that 21% of customers used social media to complain in the event of a poor store experience. We wanted to find out which channels they used and found that:

 

Graph Customer Use Of Social Media Channels To Complain About Store Experience Qudini

 

Graph Gender Men Vs Women Use Of Social Media To Complain Qudini

Download our whitepaper: To further understand these insights, why they matter and what retails should do about them.

Link to Whitepaper: Use of Social Media as a Complaint Channel in the Event of Poor In-store Experiences

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