Infographic – Social media channels used by customers to complain about poor in-store experience

Published on December 18th 2018
By Imogen Wethered

Qudini surveyed 2,000 UK consumers and found that 21% of customers used social media to complain in the event of a poor store experience. We wanted to find out which channels they used and found that:


Graph Customer Use Of Social Media Channels To Complain About Store Experience Qudini


Graph Gender Men Vs Women Use Of Social Media To Complain Qudini

Download our whitepaper: To further understand these insights, why they matter and what retails should do about them.

Link to Whitepaper: Use of Social Media as a Complaint Channel in the Event of Poor In-store Experiences


Thank you!

A member of our team will be in touch.


Get in touch
with our team

To get in touch with our team email

Simply complete the form below and the right team will be in touch to discuss your query. We look forward to getting the ball rolling!