Create a stress-free passenger experience, that improves your operational efficiency and customer relationships.
In a fast-paced transport environment, where speed and efficiency is of critical importance, ensuring a stress-free passenger experience can have a huge impact.
Qudini’s customer experience management software solutions enable transport providers to manage customer flow and to ultimately improve efficiency, reduce operational costs and create a frictionless, enjoyable passenger experience that passengers will return to.
Qudini’s innovative, yet simple to deploy, cloud-based solutions can be used independently or together, to help your transport organisation to:
Manage queues and customer flow at ticket offices, information desks and check-in desks with Qudini Queue Management System
Improve service accessibility by enabling customers to pre-book service times with Qudini Appointment Booking Software
Manage and improve station and airport Click and Collect and luggage storage experiences with Qudini In-store Click and Collect Software
Deliver smarter communication with your customers using Qudini Customer Communication Software
Host activities and events that your passengers can easily book and attend using the Qudini Event Management Platform
Enable your guests to Call for Assistance from anywhere in your transport location with Qudini Request Assistance System
Drive footfall, serve more customers and Improve service to each customer
Build relationships that make customers more likely to revisit
Improve efficiency using technology to support your resource
Use business intelligence insights to improve performance, resourcing, service offerings and even marketing initiatives.
Smartphone, email, SMS, digital signage will increase brand reach to your visiting customers
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