QUDINI FOR TELECOMMUNICATIONS BRANDS

Transform your telecoms retail experience to increase sales, boost brand loyalty and remain competitive

Telco Sector Icon Qudini

POWERING THE TELCO STORE OF THE FUTURE

The growth of data, smartphone devices and telecoms competition has changed the way customers engage with telecommunications providers. Consumers visit telecoms stores because they want to engage with the latest device technology and learn from staff expertise, to truly understand the potential a phone and data plan can unlock for them.

Yet, customers are also increasingly impatient:

  • 89% of Telco customers admit they have walked out of store as a result of having to wait for service.
  • 65% have visited a less crowded competitor store immediately after.
  • Across a 200 store estate, this could mean a telco retailer loses up to £150 million in potential new and upgrade cell phone contract revenue every year.

The trend is clear. Telecoms brands need to transform their stores into venues for tailored service, educational events and compelling in-store experiences.

Qudini is the telecom industry’s market leading provider of customer experience software. Selected by the world’s very best telco retailers as the most consultative, agile and flexible company to work with, Qudini is renowned for  creating unique omni-channel customer experiences through queue management, event and appointment booking software that truly stand out.. We power the telecoms brands of the future to drive more sales and long-term loyalty.

Some of our customers

In a fast-paced transport environment, where speed and efficiency is of critical importance, ensuring a stress free customer experience has a huge impact.

Qudini’s customer experience solutions enable transport providers to better manage customer flow and to ultimately improve their efficiency and reduce operational costs.

SOLUTIONS OPTIMISED FOR THE FUTURE OF TELCO

Qudini’s innovative, yet simple to deploy, cloud- based solutions can be used independently or together, to help your telco company to:

  • Greet your telco store walk-in customers and manage them in a digital queue with Qudini Queue Management System

  • Enable your customers to pre-book time with your sales advisors, specialist ‘genius’ style advisors or repair services with Qudini Appointment Booking Software

  • Host in-store events, workshops and tutorials to educate customers on smartphone devices and data offers with Qudini Online Events Booking System

  • Serve your Click and Collect customers with speed and agility with Qudini in-store Click and Collect System

  • Manage the repair workflow of your customer’s electronic devices, and seamlessly communicate repair progress, with Qudini Order Management

  • Enable customers to call for assistance at the click of a button, from anywhere in store, even from demo devices, with Qudini Request Assistance

  • Manage your workforce and improve team productivity and communication, with Qudini Task Management Software

  • Fulfill the stock needs of all your customers by adding customers to a stock waitlist and updating them as stock arrives to your store, with Qudini Stock Management Software

  • Improve your business-to-business services to manage device handouts, tutorials and appointments with the Qudini Booking System

  • Capture data to improve your performance, operations and intelligence with Qudini Insight Analytics Software

Use Qudini to

  • Increase sales & customer spend

    Drive footfall, serve more customers and Improve service to each customer

  • Improve customer satisfaction and loyalty

    Build relationships that make customers more likely to revisit

  • Reduce operational costs

    Improve efficiency using technology to support your resource

  • Use data to drive business growth

    Use business intelligence insights to improve performance, resourcing, service offerings and even marketing initiatives.

  • Increase promotional channels

    Smartphone, email, SMS, digital signage will increase brand reach to your visiting customers

USE QUDINI ACROSS YOUR

We also have a variety of telco partners who promote or resell Qudini to their own customer base.

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industry report

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