Creating memorable retail experiences through frictionless omni-channel customer journeys that drive footfall, boost conversion and improve store operations.

Powering the store of the future

The retail industry is changing. 88% of retail sales are still completed in-store. Yet, the growth of online retailers and their ability to offer lower prices, greater choice and convenience has transformed how customers interact with physical stores. Nowadays, customers expect a premium and bespoke in-store experience. In fact, 80% of customers admit they will pay more for an exceptional experience. This shift in customer attitudes has changed the nature of physical retail from ‘transaction-based’ to ‘relationship-based’ selling. In order to differentiate from online retail and to acquire and retain customers, brick-and-mortar retailers are therefore increasingly transforming their stores into hubs for customer service and brand experiences. After all, people buy from people.

Qudini is the retail industry’s market leading provider of customer experience software. Selected by the world’s very best retailers as the most consultative, agile and flexible company to work with, Qudini is renowned for creating unique omni-channel customer experiences that stand out on the high-street. Our solutions power the store of the future by enabling modern retailers to transform their customer experience, deliver premium customer service and advance their in-store operations. This enables retailers to increase footfall, boost conversion and ensure long lasting loyalty, ultimately driving greater business profitability.

Some of our retail clients


Qudini’s innovative, yet simple to deploy, cloud- based solutions can be used independently or together, to help your retail store to:

  • Greet walk-in customers and manage their experience to service using the Qudini Concierge App within our Queuing System

  • Manage and optimise customer queuing and waiting experiences with Qudini Queue Management System

  • Enable your retail customers to use any channel to book an appointment with Qudini Appointment Booking software

  • Host in-store events to educate and engage with your customers using Qudini Event Management software

  • Serve your Click & Collect customers in-store with speed and efficiency, with Qudini In-store Click and Collect System

  • Manage orders and send personalised updates to customers due to collect goods left with your store for repairs, service, personalisations, tailorings, engravings and more, with Qudini Order Management System

  • Ensure customers are able to call for help from a staff member at the click of a button, from anywhere in store, with Qudini Request Assistance Software

  • Manage your workforce and improve team productivity and communication, with Qudini Task Management Software

  • Fulfill the stock needs of all your customers by adding customers to a stock waitlist and updating them as stock arrives to your store, with Qudini Stock Management Software

Capture data to improve your performance, operations and intelligence with Qudini Insight Analytics Software:

Use Qudini to

  • Increase sales & customer spend

    Drive footfall, serve more customers and Improve service to each customer

  • Improve customer satisfaction and loyalty

    Build relationships that make customers more likely to revisit

  • Reduce operational costs

    Improve efficiency using technology to support your resource

  • Use data to drive business growth

    Use business intelligence insights to improve performance, resourcing, service offerings and even marketing initiatives.

  • Increase promotional channels

    Smartphone, email, SMS, digital signage will increase brand reach to your visiting customers

Download our
industry report

Enter your details to download our latest industry report, a survey of 2,000 consumers explaining what damages their in-store experience, how they response, what % use social media and why this matters


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