Increase service accessibility and improve your citizen experience to improve your efficiency and reduce costs
Public sector organisations and government service providers encounter high demand and high pressure on a daily basis. This often leads to customer crowding and long waiting times, increasing pressure on staff and resources.
Qudini’s suite of Customer Management Software solutions, with online booking and queue management system capabilities, help to transform both local government and central government organisations by enabling them to reduce complaints, maximise use of space and improve their staff efficiency and operations. This ultimately enables cost reductions to better redeploy budgets.
In a fast-paced transport environment, where speed and efficiency is of critical importance, ensuring a stress free customer experience has a huge impact.
Qudini’s customer experience solutions enable transport providers to better manage customer flow and to ultimately improve their efficiency and reduce operational costs.
Qudini’s innovative, yet simple to deploy, cloud- based solutions can be used independently or together, to help your service business to:
Reduce queuing and waiting room crowding to manage citizens and their expectations with Qudini Queue Management System
Increase service accessibility with Qudini’s Appointment Booking Software
Enable citizens to easily register for and attend leisure events and educational workshops with Qudini Event Management Software
Communicate with, and call back, customers planning to collect goods and use services with Qudini Order Management
Ensure that citizens can call for assistance from a member of staff from anywhere in your public sector locations, at the click of a button with Qudini Request Assistance
Capture data to improve your performance, operations and intelligence with Qudini Insight Analytics Software
Find our solutions on the government’s GCloud Digital Market Place:
Drive footfall, serve more customers and Improve service to each customer
Build relationships that make customers more likely to revisit
Improve efficiency using technology to support your resource
Use business intelligence insights to improve performance, resourcing, service offerings and even marketing initiatives.
Smartphone, email, SMS, digital signage will increase brand reach to your visiting customers
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