QUDINI FOR
FINANCIAL SERVICES

Future-proof your customer experience, improve customer conversion and develop long term loyalty

Improve Customer Experience and Drive Change

At a time of revolution and transformation in the financial services sector, it is essential that traditional financial services institutions and providers to the industry stand out through premium customer service and exceptional experiences.

With many banks and building societies increasingly developing new omni-channel customer service offerings to support their branch networks, they must become efficient at managing customer demand and migrating customers towards their digital services.

Other providers in the industry, such as financial advisors, investment managers and insurance companies, are becoming increasingly digital in order to grow their business through improving client access to their services.

Qudini is the financial service industry’s market leading provider of customer experience software. Selected by the world’s best financial services institutions as the most consultative, agile and flexible company to work with to help them improve client accessibility to their services and provide better customer experience. We power the financial services organisations of the future to enable them to stand out from the competition, retain clients and acquire new business.

QUDINI’S FINANCIAL SERVICES CUSTOMERS

Qudini works with a number of financial services organisations. Contact our team for more information.

SOLUTIONS OPTIMISED FOR THE FINANCIAL SERVICES INDUSTRY

Qudini’s innovative, yet simple to deploy, cloud-based solutions can be used independently or together, to help your financial services organisation to:

  • Enable your customers to pre-book time with your advisors, specialists and brokers with Qudini Appointment Booking Software

  • Easily host in-store events, workshops and tutorials to engage with your customers on a regular basis with Qudini Event Management Software

  • Manage walk-in customers and in-branch customer flow through Qudini Queue Management System

  • Quickly serve your Click and Collect customers coming to your store to collect currency and other pre-ordered products with Qudini In-store Click and Collect System

  • Enable customers to use self-service devices to call for assistance at the click of a button, from anywhere in branch, with Qudini Request Assistance System

  • Capture data to improve your performance, operations and intelligence with Qudini Insight Analytics Software

Use Qudini to

  • Increase sales & customer spend

    Drive footfall, serve more customers and Improve service to each customer

  • Improve customer satisfaction and loyalty

    Build relationships that make customers more likely to revisit

  • Reduce operational costs

    Improve efficiency using technology to support your resource

  • Use data to drive business growth

    Use business intelligence insights to improve performance, resourcing, service offerings and even marketing initiatives.

  • Increase promotional channels

    Smartphone, email, SMS, digital signage will increase brand reach to your visiting customers

INDUSTRIES USING QUDINI

  • Retail banks and building societies
  • Financial service providers
  • Insurance brokers and providers
  • Head office locations

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