Qudini is used in a variety of retail environments as a valuable queue management tool, allowing brands to improve customer relationships and sales, through better organising their shop floor and improving their customer service.
89% of Telco customers have admitted to walking out of store as a result of having to wait (or even physically queue) a long time for service. 65% have even admitted to visiting a less crowded competitor store immediately afterwards.
The nature of Retail Banking is changing as simple transactions are now increasingly handled online. There is a greater requirement to provide customers entering your high-street branches with more personalised and expert advice in order to help them understand the complex banking products and services they need to make their important life decisions.
Qudini's dynamic patient experience management solutions help Healthcare services improves patient flow and practice management, while reducing wait times, improve staff processes and ensure that patient care remains the top priority.
Hotels and restaurants have traditionally had limited methods of communication with their guests, with the main point of contact being through their websites or at the booking stage.
Improving customer flow and operational processes in both government and public sector organisations to reduce cost, by using Qudini's digital queue and appointment management products.
In a leisure environment, creating a great visitor experience is key to ensuring high visitor satisfaction, driving higher visitor spend and greater loyalty. Happier customers are reported to be worth 2.4 x more than those with poor experiences and are 56% more likely to return.