Impressive financial return. Quickly realized.
Impressive financial return. Quickly realized.
“Since launching the online portal for repair bookings, we have seen an increase in footfall that we wouldn’t normally have. The convenience factor is a great benefit to the customer.”
IM Development Executive, Samsung
“Undoubtedly it has reduced our walkout rate, because at first point of contact, our customers are clearly communicated with an expectation of how long they will have to wait. Qudini definitely helps sales with the bank”
Branch Manager, International Retail bank
“When a customer books an appointment online, it allows me to put them with the right person as I know what they are coming in to discuss. This increases the chance of making the sale. Conversion has increased since we added Qudini appointments. Loyalty has improved, too.”
Store Manager, Travel Agency
“Qudini has enabled us to have a much more pleasant customer experience in the store and we can definitely see that we’ve had a percentage growth in terms of revenue. People are able to come in and complete their sight tests a bit quicker, which means that they are more likely to stay with us and buy glasses.“
Franchise Partner, International eyewear retailer
“Customers make purchases whilst they wait. A customer went and purchased an Xbox whilst he was waiting for service.”
Store Associate, Electronics Retailer
“I am absolutely certain that Qudini helps improve customer loyalty. It really helps us to identify why some has come into our practice and allows us to offer them the best possible journey at the right place at the right time, to ensure they have the best outcome possible.”
Franchise Partner, Global Eyewear retailer
“We’ve definitely seen an increase in customers purchasing products. Because the level of customer service has improved, we’ve been able to serve those patients in a better timescale, which makes the patients not only come back to us, but to also recommend us to friends and family.”
Store Manager, Specsavers
“Without Qudini, I would feel a lot less in control than I do right now. But I know exactly what is going on in my store and it helps me lead my team a lot better and it gives me the time to be able to do that.”
Store Manager, O2 UK
“Qudini takes the stress away from our co-workers and allows them to spend time on other tasks.”
Store Manager, Furniture Retailer
“It’s just a lot less stress. When you’ve got something that works so well, it makes your job a lot easier. You don’t have to come in everything thinking “what’s today going to bring”.
Store Associate, Specsavers
“The customer journey is so much smoother and we look more professional. We would be lost without it.”
Partner, Top UK Department Store
“Appointment booking has allowed us to better forecast, not only in terms of staffing and resources, but also parts as well when it comes to ‘break fix’.”
Paolo Lupi, CX Leader, Samsung
“I like it. It’s very professional and something that our competition doesn’t offer.”
Store colleague, Travel Agency
“I like it. It’s better than what we had before. It allows us to get on with other things and not have to keep an eye on the desk.”
Store Colleague, Tesco
“The customer’s expectation when they come into store is to have an amazing experience, and where we have a tool like Qudini, that only really enforces that experience. And it has this big halo effect that really passes down the line to our channel partners as well.”
Paolo Luppi, CX Leader, Samsung
“Qudini has really helped us to understand how the stores are actually planning time and utilizing the people in the store during the time of operation. It also gives us some really clear insight into when customers are coming in and what they are coming in to ask us for, as well.”
Alistair Stewart, Head of Operations, O2
“Qudini is really good because it helps with managing staff as well as customers’ expectations. It’s also improved our team’s transaction times.”
Store colleague, Telecoms Retailer
“Working with Qudini has been great. The support has been fantastic from the team. We have a lot of last-minute deadlines, but they’ve been very accommodating, very efficient and a pleasure to work with.”
Greg Willis, IM Development Executive, Samsung
“Qudini is very flexible with their clients in providing them with the best possible solutions to uplift their current business set-up to new heights. Highly recommended!”
Head office team, Brown Thomas
“It’s so intuitive, we just picked it up and started using it. So easy to use, very simple and incredibly valuable to us.”
Store Manager, Global travel brand
“Learning to use Qudini is really, really simple. The steps are really easy. The user interface is really simple. It took me about half a day to learn how to utilize all the services.”
Store colleague, Samsung
A member of our team will be in touch.