Impressive financial return. Quickly realized.
Client ROI
Click on the tile to read quotes from our customers
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Increased footfall
- Doubled appointment bookings – retail bank
- 40% of footfall comes from online bookings – electronics retailer
- 30% reduction of appointment no shows – beauty retailer.
“Since launching the online portal for repair bookings, we have seen an increase in footfall that we wouldn’t normally have. The convenience factor is a great benefit to the customer.”
IM Development Executive, Samsung
Reduced walkouts
- 62% walkout reduction – telco retailer
“Undoubtedly it has reduced our walkout rate, because at first point of contact, our customers are clearly communicated with an expectation of how long they will have to wait. Qudini definitely helps sales with the bank”
Branch Manager, International Retail bank
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Increased conversion
- 10% overall conversion rate increase – travel agency
- 48% higher conversion rate on customers with online appointments and an overall store conversion increase – travel agency
“When a customer books an appointment online, it allows me to put them with the right person as I know what they are coming in to discuss. This increases the chance of making the sale. Conversion has increased since we added Qudini appointments. Loyalty has improved, too.”
Store Manager, Travel Agency
Increased transaction value
- 33% average transaction value increase – international eyewear retailer
- 24% revenue increase – beauty retailer
“Qudini has enabled us to have a much more pleasant customer experience in the store and we can definitely see that we’ve had a percentage growth in terms of revenue. People are able to come in and complete their sight tests a bit quicker, which means that they are more likely to stay with us and buy glasses.“
Franchise Partner, International eyewear retailer
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Increased unplanned purchasing
- 24% of customers purchase whilst they wait – furniture retailer.
“Customers make purchases whilst they wait. A customer went and purchased an Xbox whilst he was waiting for service.”
Store Associate, Electronics Retailer
Increased loyalty
- 40% satisfaction increase for click and collect customers – department store
- 60% of customers with a follow-up appointment will return to store – travel agency.
“I am absolutely certain that Qudini helps improve customer loyalty. It really helps us to identify why some has come into our practice and allows us to offer them the best possible journey at the right place at the right time, to ensure they have the best outcome possible.”
Franchise Partner, Global Eyewear retailer
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Increased advocacy
- NPS scores at an all-time high – electronics and telco retailer.
“We’ve definitely seen an increase in customers purchasing products. Because the level of customer service has improved, we’ve been able to serve those patients in a better timescale, which makes the patients not only come back to us, but to also recommend us to friends and family.”
Store Manager, Specsavers
Increased store productivity
- 12% reduction in store associate unused time – eyewear retailer
- 13% reduction in department store beauty service no shows and resulting store associate dwell time.
“Without Qudini, I would feel a lot less in control than I do right now. But I know exactly what is going on in my store and it helps me lead my team a lot better and it gives me the time to be able to do that.”
Store Manager, O2 UK
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Improved resource allocation
- Store associates no longer need to stand behind desks waiting for customers – grocery retailer
- Data insights allow retailers to better allocate team members to the right places at the right times – telco retailer and electronics retailer
“Qudini takes the stress away from our co-workers and allows them to spend time on other tasks.”
Store Manager, Furniture Retailer
Improved staff retention
- Store associates significantly less stressed – eyewear retailer, telco retailer, electronics retailer and more
- 92% of store associates say Qudini adds value.
“It’s just a lot less stress. When you’ve got something that works so well, it makes your job a lot easier. You don’t have to come in everything thinking “what’s today going to bring”.
Store Associate, Specsavers
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Improved brand perception and awareness
- 60% of scheduled appointments are new customers – travel agency
- Doubled appointments by placing a link on Facebook page
- Increase in younger customers visiting store – beauty retailer.
“The customer journey is so much smoother and we look more professional. We would be lost without it.”
Partner, Top UK Department Store
Better commercial decisions
- Improved resource and stock planning, brand marketing initiatives to improve sales and reduce costs – telco retailer.
“Appointment booking has allowed us to better forecast, not only in terms of staffing and resources, but also parts as well when it comes to ‘break fix’.”
Paolo Lupi, CX Leader, Samsung
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Improved competitive advantage
- The convenient, seamless and digital customer experience enables all our clients to stand out from their competitors as more modern and customer centric brands
- All our clients have access to game-changing data insights their competitors have limited or no visibility of.
“I like it. It’s very professional and something that our competition doesn’t offer.”
Store colleague, Travel Agency
Saved physical space
- 20 square meters per store saved at a major grocery retailer as their kiosks no longer needs a click and collect desk – Grocery retailer.
“I like it. It’s better than what we had before. It allows us to get on with other things and not have to keep an eye on the desk.”
Store Colleague, Tesco
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Improve partner sales
- The stores of retail partners benefit from increased sales as a ‘halo effect’ benefit caused by the improved customer experience in the brand’s nearby store.
“The customer’s expectation when they come into store is to have an amazing experience, and where we have a tool like Qudini, that only really enforces that experience. And it has this big halo effect that really passes down the line to our channel partners as well.”
Paolo Luppi, CX Leader, Samsung
Reduced consulting spend
- $200k reduction in consulting spend now that consistent access to Qudini insights negates need for frequent time and motion studies, mystery shopping and exit surveys – Telco retailer
“Qudini has really helped us to understand how the stores are actually planning time and utilizing the people in the store during the time of operation. It also gives us some really clear insight into when customers are coming in and what they are coming in to ask us for, as well.”
Alistair Stewart, Head of Operations, O2
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Increased compliance
- Improved compliance and reduced risk of fines now that customers securely managed and store compliance tasks easily handled
“Qudini is really good because it helps with managing staff as well as customers’ expectations. It’s also improved our team’s transaction times.”
Store colleague, Telecoms Retailer
Head office time saved
- Seamlessly accessible insights and simpler store communications, save significant head office time in analysis and branch communications – Retail Bank.
“Working with Qudini has been great. The support has been fantastic from the team. We have a lot of last-minute deadlines, but they’ve been very accommodating, very efficient and a pleasure to work with.”
Greg Willis, IM Development Executive, Samsung
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Centralization of tools
- Centralized processes and business intelligence into one simple tool – Retail bank
- Associates no longer need walkie-talkies to communicate across stores – Vaping retailer.
“Qudini is very flexible with their clients in providing them with the best possible solutions to uplift their current business set-up to new heights. Highly recommended!”
Head office team, Brown Thomas
Low cost implementation and ownership
- Qudini deployed out-of-box to thousands of stores on commercially available hardware, without visiting a single store – Telco Retailer
“It’s so intuitive, we just picked it up and started using it. So easy to use, very simple and incredibly valuable to us.”
Store Manager, Global travel brand
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Simple to embed
- Store associates are able to become native Qudini users within half a day.
“Learning to use Qudini is really, really simple. The steps are really easy. The user interface is really simple. It took me about half a day to learn how to utilize all the services.”
Store colleague, Samsung
