Impressive financial return. Quickly realized.

Outsmart your competition with Appointment Scheduling software

Client ROI

Click on the tile to read quotes from our customers

  • Increased footfall

    • 40% of footfall coming from online bookings – electronics retailer
    • 13% reduction of appointment no shows for department store

    “Since launching the online portal for repair bookings, we have seen an increase in footfall that we wouldn’t normally have. The convenience factor is a great benefit to the customer.” 

    IM Development Executive, Samsung

    Increased sales

    • Appointment booking customers 48% more likely to convert than walk-in footfall – travel agency
    • 10% increase in overall store conversion – travel agency
    • 24% revenue increase for a pharmacy retailer’s beauty services.

    “When a customer books an appointment online it allows me to put them with the right person as I know what they are coming in to discuss. This increases the chance of making the sale. Conversion has increased since we added Qudini appointments. Loyalty has improved, too.”

    Store Manager, travel agency

  • Increased loyalty

    • 60% of customers with follow-up bookings will return to store – travel agency

    “For us it’s all about retention. And Qudini allows us to give that value add to ensure that we are giving the best possible experience for customers at the start and end of their journey.”

    Paolo Lupi, CX Leader, Samsung

    Increased advocacy

    • NPS scores have significantly improved as customers can seamlessly pre-book premium services in-store – electronics retailer

    “Qudini has enabled us to have a much more pleasant customer experience in the store and we can definitely see that we’ve had a percentage growth in terms of revenue. People are able to come in and complete their sight tests a bit quicker, which means that they are more likely to stay with us and buy glasses.“

    Franchise Partner, International eyewear retailer

  • Improved shop floor productivity

    • 13% reduction in appointment no shows for beauty service – department store
    • Decrease in store associate dwell time by driving bookings to off-peak periods

    “Qudini is a fast, simple way for us to be able to book our appointments and frees up a lot of time for us to spend time with our customers.”

    Community Banker, UK Retail Bank

    Improved resource allocation

    • Improved resource allocation and supply chain management to optimize conversion due to greater transparency of upcoming appointments – electronics retailer

    “Appointment booking has allowed us to better forecast, not only in terms of staffing and resources, but also parts as well when it comes to ‘break fix’.”

    Paolo Lupi, CX Leader, Samsung

  • Improved brand perception and awareness

    • Improved reach to younger digital-first demographics for in-store hand massages and skincare ritual services – beauty retailer
    • 60% of appointment bookings are with new customers – travel agency
    • Double the number of store footfall after including an appointment scheduling link on company Facebook page – travel agency.

    “What stood out for me was the shop’s text message system (QUDINI). This is what modern-day retailers should be doing. It demonstrates a flexibility and the level of service customers expect.”

    Juliet Dennis, Top of the Shops Report on a travel agency client

    Improved staff retention

    • 92% of store teams say that Qudini adds value to their store – travel agency

    “Without Qudini, I would feel a lot less in control than I do right now. But I know exactly what is going on in my store and it helps me lead my team a lot better and it gives me the time to be able to do that.”

    Store Manager, O2 UK

  • Better commercial decisions

    • Numerous clients have praised Qudini’s ability to capture rich insights and make smarter commercial decisions around resource planning, supply management and marketing.

    “The footfall analytics and the task management analytics that we get from Qudini has really helped us to understand how the stores are actually planning time and utilizing the people in the store during the time of operation. It also gives us some really clear insight into when customers are coming in and what they are coming in to ask us for.”

    Head of Operations, O2

    Improved competitive advantage

    • Higher likelihood of capturing sales and building stronger customer relationships by offering a seamless follow-up appointment booking service in-store.

    “I like it. It’s very professional and something that our competition doesn’t offer.”

    Store associate, travel agency

  • Improved partner sales

    • Nearby reseller partners have experienced an increase in sales as a direct result of the service received in their experience stores – electronics retailer

    “The customer journey is so much smoother and we look more professional. We would be lost without it.” 

    Partner, Top UK Department Store

    Increased compliance

    • Increased GDPR data protection compliance after switching from paper diaries to the Qudini system to manage appointments or event bookings – electronics retailer

    “Appointment booking has allowed us to better forecast, not only in terms of staffing and resources, but also parts as well when it comes to ‘break fix’.” 

    Paolo Lupi, CX Leader, Samsung

  • Simple to embed

    • Store associates are able to become native Qudini users within half a day

    “Learning to use Qudini is really, really simple. The steps are really easy. The user interface is really simple. It took me about half a day to learn how to utilize all the services.”

    Store associate, Samsung

    Low cost of ownership

    • Deployed Qudini out-of-box to thousands of stores across India using commercially available hardware and without having to visit a single store – telco retailer

    “I like it. It’s better than what we had before. It allows us to get on with other things and not have to keep an eye on the desk.”

    Store Colleague, Tesco

  • Centralization of tools

    • Reduced need for walkie-talkies across stores as Qudini provides visibility of all store activities – vaping retailer

    “The customer’s expectation when they come into store is to have an amazing experience, and where we have a tool like Qudini, that only really enforces that experience. And it has this big halo effect that really passes down the line to our channel partners as well.” 

    Paolo Luppi, CX Leader, Samsung

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