Multas de GDPR: ¿El proceso de gestión de clientes en su tienda lo pone en riesgo? Imogen Wethered• Aug 27 2019
How managing queues gave a large UK optical retailer a 33% spike in average transaction value Dylan Brown• Jun 20 2019
Infographic – Customer expectations around their use of social media as a complaint channel Imogen Wethered• Dec 18 2018
Infographic – Why customers use social media to share their complaints about poor in-store experiences Imogen Wethered• Dec 18 2018
Infographic – Social media channels used by customers to complain about poor in-store experience Imogen Wethered• Dec 18 2018
