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Blog
- Retail trends
5 reasons why asking customers to book time-slots to enter stores is a good idea
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Blog
- Retail
Retailers can avoid impending pavement queueing disaster with virtual queuing and time-slot software
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Blog
5 ways task management software encourages HQ to store communication during Covid-19
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Press
Qudini software mentioned by Brown Thomas leader during Irish Independent article
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Blog
- Walk-in/queue management
Contactless click and collect services to increase during Covid-19, survey finds
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Blog
- Retail
Brown Thomas announce reopening plans using visitor time-slot selection and a virtual queuing system
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Blog
- Walk-in/queue management
3 ways retail stores can reopen, and stay open, post lockdown
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Blog
- Retail trends
Dixons Carphone roll out drive-through curbside collection during Covid-19
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Blog
- Retail trends
3 knock-on effects virtual queuing systems will have on retailers when they reopen
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Blog
- Retail trends
4 ways luxury brands are creating contactless VIP experiences with virtual queuing and appointment scheduling software
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Blog
- Retail trends
The Future of Retail Festival: How retailers can safely reopen in an upside down retail world
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Blog
- Retail trends
Virtual queuing apps: the solution retailers will need when reopening their stores post-lockdown
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Blog
- Retail trends
How virtual queueing and appointment booking software could help to reopen the UK economy
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Blog
- Retail trends
Asda prepares for long-term social distancing by trialling virtual queuing system
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Resource
- Retail trends
US Retail Insights Pack: Survey from 2,000 US consumers show how stores can safely reopen after lockdown
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Resource
- Retail trends
UK Retail Insights Pack: Survey from 2,000 UK consumers show how stores can safely reopen after lockdown
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Resource
- Retail trends
US Banking Insights Pack: Survey of 2,000 consumers on how US banks should navigate the Covid-19 landscape
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Resource
- Retail trends
UK Banking Insights Pack: Survey of 2,000 consumers on how UK banks should navigate the Covid-19 landscape
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Resource
- Retail trends
The UK’s growth of click and collect and curbside pickup in the Covid-19 era
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Resource
- Retail trends
The USA’s growth of BOPIS and curbside pickup in the Covid-19 era
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Resource
- Retail trends
UK Pharmacy Insights Pack: Survey from 2,000 UK consumers show how pharmacies can safely stay open during lockdown
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Resource
- Retail trends
UK Grocery Insights Pack: Survey from 2,000 UK consumers show how grocery stores can safely stay open during lockdown
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Resource
- Retail trends
Insights and infographics: 3 ways retail will change in the UK during Coronavirus and what retailers can do about it
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Resource
- Retail trends
Insights and infographics: 3 ways retail will change in America during Coronavirus and what retailers can do about it
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Resource
- Retail trends
US Pharmacy Insights Pack: Survey from 2,000 US consumers on how pharmacies can stay open during lockdown
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Resource
- Retail trends
UK Government Insights Pack: Survey from 2,000 UK consumers show how government organisations can keep citizens safe during lockdown
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Resource
- Retail trends
UK Healthcare Insights Pack: Survey from 2,000 UK consumers show how healthcare organisations can keep patients safe during lockdown
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Resource
- Retail trends
US Grocery Insights Pack: Survey insights from 2,000 US consumers on how grocery retailers can stay open during lockdown
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Resource
- Retail trends
How the Coronavirus will be a catalyst for virtualising brand relationships in America
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Resource
- Retail trends
How the Coronavirus will be a catalyst for virtualising brand relationships in the UK
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Resource
- Retail trends
How UK consumers are engaging with stores in the Covid-19 era
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Resource
- Retail trends
How US consumers are engaging with stores in the Covid-19 era
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Blog
- Retail Banking
3 services Americans want from their banks during Covid-19
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Press
We featured in Business Insider: How retailers can reopen their stores post lockdown
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Press
We featured in Talking Retail: Consumers ‘more likely’ to use click and collect to reduce exposure to Covid-19
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Press
We featured in The Financial Brand: Coronavirus Insights: Branch Fans Skip Them, App Downloads Leap
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Press
Total Retail: Consumer Demand for BOPIS and Virtual Service Increases in Light of COVID-19
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Blog
- Walk-in/queue management
Is virtual queuing the solution to social distancing?
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Press
The Times coverage: “More than a third avoiding shops ‘whenever possible’” – Qudini research
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Blog
- Retail trends
3 steps retailers need to take before reopening their stores after lockdown
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Resource
- Retail trends
Insights from 2,000 US consumers explain how retailers should navigate Covid-19
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Resource
- Retail trends
Insights from 2,000 UK consumers explain how retailers should navigate Covid-19
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Resource
- Retail trends
The Covid-19 US Consumer Survey – Banking
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Resource
- Retail trends
The Covid-19 UK Consumer Survey – Banking
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Resource
- Retail trends
The Covid-19 US Consumer Survey – Healthcare
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Resource
- Retail trends
The Covid-19 UK Consumer Survey – Healthcare
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Resource
- Retail trends
The Covid-19 US Consumer Survey – Service Providers
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Resource
- Retail trends
The Covid-19 UK Consumer Survey – Service Providers
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Resource
- Retail trends
The Covid-19 US Consumer Survey – Government & Education
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Resource
- Retail trends
The Covid-19 UK Consumer Survey – Government & Education
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Resource
- Retail trends
The Covid-19 US Consumer Survey – Fitness
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Resource
- Retail trends
The Covid-19 UK Consumer Survey – Fitness
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Blog
- Retail trends
Supermarkets can eliminate Coronavirus queues with this simple solution
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video
Video: Store Host app | Retail Meeter-Greeter App and Store Management Tool
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Blog
- Retail trends
3 simple ways to adapt your in-store pick up (click & collect) service for Covid-19
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Blog
- Event management
5 online event ideas to keep your customers engaged during Covid-19
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Blog
- Retail trends
6 ways to provide a seamless virtual service during Covid-19
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video
Video: Appointment Scheduling Software for virtual appointments and remote customer service
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video
Video: Click and Collect / BOPIS Check-in Software for faster in-store, car park and curbside pick up
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Blog
- Covid-19
8 steps supermarkets are taking to protect customers and employees during the Coronavirus outbreak
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Blog
- Covid-19
Streamline your in-store pick-up (click & collect) process to help fight Covid-19
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Blog
- Covid-19
How pharmacies can protect themselves during Covid-19
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Blog
- Covid-19
Retail banks need remote telephone and video banking during the coronavirus outbreak
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Blog
- Retail trends
How retailers can turn the coronavirus crisis into opportunity
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Blog
- Retail Banking
The future of retail banking: Gen Z demand the latest tech alongside traditional support
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Press
The Financial Brand: Why Millennials and Gen Z Love Megabanks
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video
Video: Imogen Wethered’s presentation at the Retail Leaders Breakfast at Samsung KX
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Blog
- Retail trends
7 brilliant initiatives brands are doing for women
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Blog
- Retail trends
Clicks-to-bricks retailers give a glimpse into the future of retail
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Blog
- Retail trends
How to create a retail location strategy with real-life examples
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Blog
- Retail Choreography
How high street retailers can reduce their in-store walk-out rate
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Blog
- Events
5 themes that will emerge at Shoptalk 2020
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Blog
- Events
What to expect at ShopTalk 2020
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Blog
- Events
8 talks to get excited about at Shoptalk 2020
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Resource
- Retail banking
2020 UK Retail Banking White Paper
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Resource
- Retail banking
2020 US Retail Banking White Paper
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Blog
- Retail trends
Experience-hunters: the psyche of the modern consumer according to psychologist Dannielle Haig
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Blog
- Retail Choreography
3 business-case benefits of implementing Retail Choreography solutions
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Blog
- Retail trends
World-class marketing for startups with Qudini’s Katherine Torrence
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Resource
- Retail Choreography
Retail habits of Millennials and Generation Z in America
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Resource
- Retail Choreography
Does Your Retail Offer Appeal To Youth Generations?
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Resource
- Seasonal
The Qudini Penguin Advent Calendar
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Resource
- Store operations
GDPR Compliance with Qudini appointments, events and queue management
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Resource
- Store operations
The Cause of Customer Complaints in Retail
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Blog
- Retail Choreography
What is the Retail Choreography framework?
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Resource
- Store operations
Use of Social Media for Retail Complaints
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Blog
- Events
Key takeaways from NRF’s Retail’s Big Show 2020
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Resource
- Appointment scheduling
Promoting your appointment booking offering
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Blog
- Retail trends
Influencing consumer behavior with behavioral scientist Patrick Fagan
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Resource
- Customer experience in retail
The new frontier of customer experience
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Blog
- Customer experience in retail
How to build better relationships through great in-store customer experiences
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Resource
- Walk-in/queue management
Retail Kiosk options and Best Practice Guide
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Blog
- Qudini HQ news
Meet the new Qudini: a new look, a powerful framework and an even bigger retail vision
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Resource
- Customer experience in retail
Customer Experience Software Brochure
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Blog
- Retail trends
2019 holiday season sales: how did the UK compare against the US?
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Resource
- Qudini HQ news
Retail and restaurant client logo pack – We Use Qudini
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Resource
- Qudini HQ news
Download Qudini Apps for retailers and restaurants
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Blog
- Retail trends
Can department stores survive the retail revolution?
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Blog
- Retail trends
2020 predictions: where is retail going in the future?
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Blog
- Retail trends
12 most immersive retail campaigns this Christmas, so far…
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Blog
- Events
What to expect at NRF 2020: Retail’s Big Show
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Blog
- Retail trends
New York’s best experiential stores and how they’re attracting younger crowds
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Blog
- Retail
How to increase shop floor sales this festive season
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Blog
- Retail
Why retailers are fleeing Fifth Avenue
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Blog
- Retail trends
How retail stores can compete with Amazon
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Blog
- Qudini HQ news
What it’s like working at Qudini’s Old Street offices
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Blog
- Retail trends
What Gen Z want from brands
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Blog
- Events
Event summary: What happened at Qudini’s The Future of Retail breakfast at Samsung KX?
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Blog
- Customer experience in retail
Retailers’ Store Finders are either ‘too simple’ or ‘too complicated’
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Blog
- ROI and case studies
Build vs. buy: 5 things retailers need to consider before building in-store software
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Blog
- Customer experience in retail
Managing multiple customer journeys in-store with a little help from Specsavers
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Blog
- Retail
Retailers need to be more transparent to earn consumers’ trust
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Blog
- ROI and case studies
How Samsung, O2 & Specsavers are pioneering the future of customer experience
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Blog
- ROI and case studies
Sky TV episode showcases how Samsung, O2 and Specsavers are powering their ‘store of the future’ concepts
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Blog
¿Qué es un “Tech Bar” y por qué las empresas los crean?
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Blog
- Retail
Why ‘average’ stores no longer have a place on the High Street
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Blog
- Walk-in/queue management
What is a ‘tech bar’ and why are companies creating them?
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Blog
Multas de GDPR: ¿El proceso de gestión de clientes en su tienda lo pone en riesgo?
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Blog
- Store operations
GDPR: Snooze and your business will lose
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Blog
- Qudini HQ news
Qudini is Proud to Be Riding for Childrens’ Education with TechBikers
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Blog
- Walk-in/queue management
How managing queues gave a large UK optical retailer a 33% spike in average transaction value
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Blog
- Retail
The Millennial paradox – what Millennials really want from retailers
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Blog
3 Important Takeaways from RetailEXPO 2019 That Every Retailer Should Know
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Blog
- Events
Infographic – Customer expectations around their use of social media as a complaint channel
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Blog
- Retail trends
Infographic – Why customers use social media to share their complaints about poor in-store experiences
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Blog
- Retail trends
Infographic – Social media channels used by customers to complain about poor in-store experience
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Blog
- Retail trends
Infographic – How customers respond in the event of a poor experience within a retail store
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Blog
- Retail trends
Infographic – Customer use of Social Media to complain about poor experience within retail stores
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Blog
- Store operations
One year on: is GDPR helpful or hurtful?
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Blog
- Retail trends
Infographic – Men vs Women complaints about poor experience within retail stores
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Blog
- Retail trends
Infographic – Top causes of poor customer experience and complaints within retail
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Blog
- Retail trends
Infographic – Cause of Customer Complaints within Retail
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Blog
- Task management
Happy New Year! Qudini Task Management within the Antarctica Experience Store
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Blog
- Data
Deck the halls with BI data! Qudini Business Intelligence Analytics within the Antarctica Experience Store
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Blog
- Event management
Wishing you a Merry Christmas! The Antarctica Experience Store and Qudini Event Management Software
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Blog
- Walk-in/queue management
Seasons Greetings! The Antarctica Experience Store and Qudini Request Assistance System
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Blog
- Walk-in/queue management
Merry Christmas! How the Antarctica Experience Store uses Qudini In-Store Click and Collect
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Blog
- Appointment scheduling
Happy Holidays! The Antarctica Experience Store and Qudini Appointment Booking Software
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Blog
- Walk-in/queue management
Happy Holidays! The Antarctica Experience Store and the Qudini Queue Management System
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Blog
- Seasonal
Festive Cheer! How Qudini is supporting the Antarctica Experience Store this Christmas
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- Qudini HQ news
Qudini awarded ‘SaaS Innovation of the Year’ accolade at SVC Awards 2018
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Blog
Qudini CEO & Co-Founder, Imogen Wethered, awarded ‘Young Entrepreneur of the Year’ accolade at this year’s WCIT Enterprise Awards
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Blog
- Retail trends
Battle of the sexes: Men more likely than women to post their complaints on social media when faced with poor service, reveals Qudini survey
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Blog
- Retail trends
53% of Londoners getting frustrated as a result of long waiting times
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Blog
- Retail trends
The cause and frequency of customer complaints in the UK
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Blog
- Retail trends
Queuing continues to dampen UK spirits in 2018
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Blog
- Qudini HQ news
Official History of Parliament Vote100 album to feature Imogen Wethered, CEO of Qudini
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Blog
- Walk-in/queue management
Qudini launches Remote Queuing App with QR and NFC features
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Blog
- Seasonal
Merry Christmas and Happy New Year from the Qudini team
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Blog
- Seasonal
How Qudini helped Santa to improve his CX at Christmas
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Blog
- Retail trends
Retaining Customers & Increasing Repeat Store Visits using social media
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Blog
- Appointment scheduling
Promoting your Appointment Booking offering in-store
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Blog
- Retail
How to increase in-store footfall through the use of PR
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Blog
- Retail
Drive traffic to your appointment booking software via advertising
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Blog
- Retail
How to increase footfall to your Appointment booking software via social media
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Blog
- Retail
Promote your Appointment Booking software via PPC and AdWords
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Blog
- Retail
Driving traffic to your Appointment Booking services with landing pages
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Blog
- Retail
Promoting your Appointment booking services with landing pages
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Blog
- Qudini HQ news
Qudini CEO awarded ‘Outstanding Individual Achievement of the Year’ accolade at this year’s Retail Systems Awards
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Blog
- Retail
Drive traffic to your Appointment services with value propositions
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Blog
- Retail
How CTAs can drive traffic to your appointment booking services
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Blog
- Retail
How travel agencies can market their Appointment Booking offerings
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Blog
- Customer experience in retail
How to transform the in-store customer experience
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Blog
- Retail trends
Analysis of the UK brick and mortar retail market 2017
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Blog
- Walk-in/queue management
Qudini to showcase queuing software at Paris Retail Week
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Blog
- Qudini HQ news
How Qudini helps London’s hottest restaurants beat the queue
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Blog
- Retail
Alleviate customer pain points through appointment booking
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Blog
- Customer experience in retail
Balance customer intimacy and operational excellence in-store
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Blog
- Customer experience in retail
Top reasons why customers walk out with or without service
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Blog
- Customer experience in retail
How to prevent post purchase dissonance through appointment booking
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Blog
- Customer experience in retail
How banks have transformed the in-branch customer experience
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Blog
- Qudini HQ news
Qudini celebrates five years in business
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Blog
- Walk-in/queue management
Qudini launches new self-service kiosk hardware
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Blog
- Retail trends
How in-store technology can fall short of customer expectations
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Blog
- Customer experience in retail
Retail customer complaints across the demographic age groups
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Blog
- Retail trends
Retail customer complaints across the demographic age groups
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Blog
- Retail trends
The impact of Twitter on retail customer experience
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Blog
- Retail trends
How to align brand exclusivity and social media in fashion
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Blog
- Customer experience in retail
How to align staff knowledge and consumer expectations
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Blog
- Retail
The Fall-Out of negative in-store retail experiences
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Blog
- Walk-in/queue management
Queues for service in retail stores cost the UK economy £3.4 billion
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Blog
- Qudini HQ news
What Women in tech look like in 2017: Interview with Imogen Wethered
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Blog
- Retail
How retailers can embrace increased customer touchpoints
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Blog
- Customer experience in retail
How in-store technology enables staff to serve customers better
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Blog
- Retail
The retail transformation from transactions to services based retail
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Blog
- Customer experience in retail
How customer experience drives revenue growth
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Blog
- Retail
How to move from transaction to service based retail
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Blog
- Qudini HQ news
Qudini selected as a supplier of SaaS software on GCloud9
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Blog
- ROI and case studies
How Qudini helped increase in-store conversions by 10%
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Blog
- Retail
How to create a better omni-channel retail experience
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Blog
- Qudini HQ news
Qudini to partner with Fujitsu and Star Micronics at RBTE
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Blog
- Appointment scheduling
Qudini appointment booking software helps Thomas Cook win Top of the Shop awards
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Blog
- Qudini HQ news
Qudini awarded Mobile Technology Vendor of the Year accolade at Retail Systems Awards 2016
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Blog
- Qudini HQ news
Imogen awarded 2016 Women’s Age Award at Global Tech Awards
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Blog
- Walk-in/queue management
How to improve your in-store click and collect services
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Blog
- Qudini HQ news
Qudini shortlisted for two retail technology software accolades
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Blog
- Qudini HQ news
Qudini reveals Top 50 innovations in retail in 2016
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Blog
- Qudini HQ news
Qudini shortlisted for Engagement and Loyalty scheme of the Year
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Blog
- Walk-in/queue management
How to escape the queues at Airports with a QMS system
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Blog
- Retail
How Artificial Intelligence will transform the retail sector
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Blog
- Walk-in/queue management
How to manage queues over the festive period
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Blog
- ROI and case studies
Qudini shortlisted for Best Use of Tech In-store with O2
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Blog
- Qudini HQ news
Introducing Raj Sangha as Qudini’s Commercial Director
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Blog
- Customer experience in retail
How car dealers can repair their customer experience software
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Blog
- Qudini HQ news
Customer feedback on Qudini’s Restaurant Waitlist App
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Blog
- Retail
Top tips to increase retail footfall in your retail store
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- Qudini HQ news
Qudini reveals how to plan and design features
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Blog
- Walk-in/queue management
Qudini announces launch of new virtual reality queuing system
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Blog
- Walk-in/queue management
Qudini partners with the British Queuing Association
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Blog
- Walk-in/queue management
How to scale apps such as Qudini’s queue management system
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Blog
- Qudini HQ news
Qudini reveals top retail technology trends from RBTE 2016
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Blog
- Qudini HQ news
Qudini’s queuing system available on G Cloud Framework
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Blog
- Qudini HQ news
Qudini accredited as a Gartner Cool Vendor for SaaS software
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Blog
- Walk-in/queue management
Top five of the world’s most interesting queues revealed
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Blog
- Walk-in/queue management
How Qudini’s queuing system improved the CX at Burrell Street
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Blog
- Walk-in/queue management
Qudini helps O2 reduce walkouts by 62% with queuing system
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Blog
- Qudini HQ news
Qudini named as preferred Telefonica global supplier
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Blog
- Qudini HQ news
Qudini’s queuing system praised in the national news
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Blog
- Qudini HQ news
Qudini to exhibit solutions at Mobile World Congress 2016
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Blog
- Qudini HQ news
Qudini Launches New Remote Join Queue Interface with QR Code and NFC option
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Blog
- Retail
3 big themes that will emerge at NRF 2020
