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60-70% of all virtual appointments at Brown Thomas are with new customers, says Stores Director
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1 month later: how retailers Estée Lauder and Brown Thomas are coping with life after lockdown
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- Retail trends
Increased interest in online channels continues post-lockdown, says Estée Lauder and Brown Thomas
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Estée Lauder and Brown Thomas create safe and engaging experiences through digital displays, signage and messaging
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Matt Hancock shares the importance of virtual queuing as part of the UK’s Covid-19 response
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Safe Stores Panel Event Summary
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NikeTown London is in the lead with its safe and inclusive in-store experience
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FoRfest2020 presentation: Keeping stores open and safe with virtual queueing and appointment booking
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Qudini’s new occupancy tracking feature makes in-store social distancing seamless
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IQOS uses appointment scheduling software to keep customers safe and engaged post-lockdown
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3 contactless in-store initiatives that make luxury retailer Brown Thomas stand out
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Qudini is turning 8 – here are 8 reasons to celebrate!
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What to expect at Qudini’s Safe Stores panel discussion with Estée Lauder and Brown Thomas
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Sporting retailer Ellis Brigham creates the perfect post-lockdown customer journey with appointment booking system
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Why are so many retailers using customer host apps during Covid-19?
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Forbes article by Andrew Busby mentions Qudini’s Retail Choreography software
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Qudini features in Nursery World for enabling digital drop offs and pickups at nurseries
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Do queues really promote equality for customers in-store?
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How to choose the best appointment scheduling software
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How restaurants and pubs can safely manage customer data for UK government’s new contact tracing requirements
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RTIH: O2 taps Qudini virtual queues tech as UK stores reopen
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Press Coverage: Internet Retailing article on Qudini queuing software in O2 stores
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How to choose the best queue management software
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Qudini’s appointment scheduling software mentioned in The Economist
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The Economist: Welcome to the “appointment economy”
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Why luxury retailers shouldn’t ask their customers to queue during Covid-19
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62% of US consumers “more likely” to use buy online pick-up in-store (BOPIS) services to reduce exposure to Covid-19, survey finds
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Most US consumers are eliminating or heavily reducing non-essential trips to stores during Covid-19
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Many consumers want remote service from retailers during Covid-19
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Walk-through of O2’s virtual queuing system for in-store one to one appointments
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Watch: O2 store queuing system during Covid-19
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5 ways to attract window shoppers in-store in the coronavirus era
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What is curbside pickup / click and collect and how does it work?
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Qudini listed as top rated appointment scheduling software by Software World
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4 ways to help stores navigate changing public health guidelines during Covid-19
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Omni-channel is now or never: here’s 5 initiatives retailers need to survive Covid-19
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Currys PC World contactless curbside pickup experience powered by Qudini
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Walk-through of Currys PC World’s contactless curbside click and collect experience
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- Retail
Long queues dominate high street as stores reopen in England after lockdown
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- Appointment scheduling
3 ways appointment booking software can support in-store social distancing
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- Walk-in/queue management
3 ways to use virtual queues in stores during Covid-19
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- Walk-in/queue management
Christopher Robin Day Nurseries reopens using digital queueing system for parents to drop off and pick up children
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Why digital queue management systems are better (and safer) than clipboard and pen in the coronavirus era
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4 retail brands prioritizing safety AND experience during Covid-19
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3 reasons why virtual service will become the future of brand interactions
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Covid-19 will put an end to Britain’s World War II tradition of queuing
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- Walk-in/queue management
How virtual queuing apps and appointment booking systems can be used for Covid-19 contact tracing
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Webinar: A Covid-19 Retail Survey of 2,000 USA consumers suggests how retailers can safely reopen stores
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video
Webinar: Covid-19 Retail Survey of 2,000 UK consumers suggests how retailers can safely reopen stores
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City AM: O2 reopening after lockdown with virtual queueing technology
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- Retail trends
5 reasons why asking customers to book time-slots to enter stores is a good idea
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Retailers can avoid impending pavement queueing disaster with a virtual queuing app and time-slot software
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5 ways task management software encourages HQ to store communication during Covid-19
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Press
Qudini software mentioned by Brown Thomas leader during Irish Independent article
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- Walk-in/queue management
Contactless click and collect services to increase during Covid-19, survey finds
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Brown Thomas announce reopening plans using visitor time-slot selection and a virtual queuing system
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- Walk-in/queue management
3 ways retail stores can reopen, and stay open, post lockdown
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- Retail trends
Dixons Carphone roll out drive-through curbside collection during Covid-19
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3 knock-on effects a virtual queuing system will have on retailers when they reopen
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4 ways luxury brands are creating contactless VIP experiences with virtual queuing and appointment scheduling software
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The Future of Retail Festival: How retailers can safely reopen in an upside down retail world
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Virtual queuing apps: the solution retailers will need when reopening their stores post-lockdown
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- Retail trends
How virtual queueing software and appointment booking software could help to reopen the UK economy
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- Retail trends
Asda prepares for long-term social distancing by trialling virtual queuing system
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Resource
- Retail trends
US Retail Insights Pack: Survey from 2,000 US consumers show how stores can safely reopen after lockdown
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- Retail trends
UK Retail Insights Pack: Survey from 2,000 UK consumers show how stores can safely reopen after lockdown
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- Retail trends
US Banking Insights Pack: Survey of 2,000 consumers on how US banks should navigate the Covid-19 landscape
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UK Banking Insights Pack: Survey of 2,000 consumers on how UK banks should navigate the Covid-19 landscape
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- Retail trends
The UK’s growth of click and collect and curbside pickup in the Covid-19 era
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- Retail trends
The USA’s growth of BOPIS and curbside pickup in the Covid-19 era
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- Retail trends
UK Pharmacy Insights Pack: Survey from 2,000 UK consumers show how pharmacies can safely stay open during lockdown
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UK Grocery Insights Pack: Survey from 2,000 UK consumers show how grocery stores can safely stay open during lockdown
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Insights and infographics: 3 ways retail will change in the UK during Coronavirus and what retailers can do about it
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Insights and infographics: 3 ways retail will change in America during Coronavirus and what retailers can do about it
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- Retail trends
US Pharmacy Insights Pack: Survey from 2,000 US consumers on how pharmacies can stay open during lockdown
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UK Government Insights Pack: Survey from 2,000 UK consumers show how government organisations can keep citizens safe during lockdown
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UK Healthcare Insights Pack: Survey from 2,000 UK consumers show how healthcare organisations can keep patients safe during lockdown
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US Grocery Insights Pack: Survey insights from 2,000 US consumers on how grocery retailers can stay open during lockdown
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How the Coronavirus will be a catalyst for virtualising brand relationships in America
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How the Coronavirus will be a catalyst for virtualising brand relationships in the UK
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How UK consumers are engaging with stores in the Covid-19 era
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How US consumers are engaging with stores in the Covid-19 era
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- Retail Banking
3 services Americans want from their banks during Covid-19
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We featured in Business Insider: How retailers can reopen their stores post lockdown
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We featured in Talking Retail: Consumers ‘more likely’ to use click and collect to reduce exposure to Covid-19
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We featured in The Financial Brand: Coronavirus Insights: Branch Fans Skip Them, App Downloads Leap
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Press
Total Retail: Consumer Demand for BOPIS and Virtual Service Increases in Light of COVID-19
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- Walk-in/queue management
Is virtual queuing the solution to social distancing?
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Press
The Times coverage: “More than a third avoiding shops ‘whenever possible’” – Qudini research
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3 steps retailers need to take before reopening their stores after lockdown
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- Retail trends
Insights from 2,000 US consumers explain how retailers should navigate Covid-19
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- Retail trends
Insights from 2,000 UK consumers explain how retailers should navigate Covid-19
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- Retail trends
The Covid-19 US Consumer Survey – Banking
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- Retail trends
The Covid-19 UK Consumer Survey – Banking
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- Retail trends
The Covid-19 US Consumer Survey – Healthcare
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The Covid-19 UK Consumer Survey – Healthcare
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The Covid-19 US Consumer Survey – Service Providers
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- Retail trends
The Covid-19 UK Consumer Survey – Service Providers
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- Retail trends
The Covid-19 US Consumer Survey – Government & Education
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- Retail trends
The Covid-19 UK Consumer Survey – Government & Education
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- Retail trends
The Covid-19 US Consumer Survey – Fitness
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- Retail trends
The Covid-19 UK Consumer Survey – Fitness
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- Retail trends
Supermarkets can eliminate Coronavirus queues with this simple solution
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video
Video: Store Host app | Retail Meeter-Greeter App and Store Management Tool
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- Retail trends
3 simple ways to adapt your click and collect check-in service for Covid-19
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- Event management
5 online event ideas to keep your customers engaged during Covid-19
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- Retail trends
6 ways to provide a seamless virtual service during Covid-19
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video
Video: Appointment Scheduling Software for virtual appointments and remote customer service
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video
Video: Click and Collect / BOPIS Check-in Software for faster in-store, car park and curbside pick up
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- Covid-19
8 steps supermarkets are taking to protect customers and employees during the Coronavirus outbreak
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- Covid-19
3 steps to streamline your click & collect check-in process during Covid-19
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- Covid-19
How pharmacies can protect themselves during Covid-19
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- Covid-19
Retail banks need remote telephone and video banking during the coronavirus outbreak
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- Retail trends
How retailers can turn the coronavirus crisis into opportunity
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- Retail Banking
The future of retail banking: Gen Z demand the latest tech alongside traditional support
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The Financial Brand: Why Millennials and Gen Z Love Megabanks
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video
Video: Imogen Wethered’s presentation at the Retail Leaders Breakfast at Samsung KX
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- Retail trends
7 brilliant initiatives retail brands are doing for women in 2020
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- Retail trends
Clicks-to-bricks retailers give a glimpse into the future of retail
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- Retail trends
How to create a retail location strategy with real-life examples
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- Retail Choreography
How high street retailers can reduce their in-store walk-out rate
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- Events
5 themes that will emerge at Shoptalk 2020
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- Events
What to expect at ShopTalk 2020
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- Events
8 talks to get excited about at Shoptalk 2020
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- Retail Banking
3 things that matters most to consumers when choosing a retail bank
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- Retail
What do the Big Four US banks look like in 2020?
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Blog
- Walk-in/queue management
The future of retail banking: Gen Z demand the latest tech alongside traditional support
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Resource
- Retail banking
2020 UK Retail Banking White Paper
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Resource
- Retail banking
2020 US Retail Banking White Paper
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- Retail trends
Experience-hunters: the psyche of the modern consumer according to psychologist Dannielle Haig
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- Retail Choreography
3 business-case benefits of implementing Retail Choreography solutions
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- Retail trends
World-class marketing for startups with Qudini’s Katherine Torrence
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Resource
- Retail Choreography
Retail habits of Millennials and Generation Z in America
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Resource
- Retail Choreography
Does Your Retail Offer Appeal To Youth Generations?
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Resource
- Seasonal
The Qudini Penguin Advent Calendar
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Resource
- Store operations
GDPR Compliance with Qudini appointments, events and queue management
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Resource
- Store operations
The Cause of Customer Complaints in Retail
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- Retail Choreography
What is the Retail Choreography framework?
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Resource
- Store operations
Use of Social Media for Retail Complaints
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- Events
Key takeaways from NRF’s Retail’s Big Show 2020
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Promoting your appointment booking offering
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- Retail trends
Influencing consumer behavior with behavioral scientist Patrick Fagan
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- Customer experience in retail
The new frontier of customer experience
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- Customer experience in retail
How to build better relationships through great in-store customer experiences
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Retail Kiosk options and Best Practice Guide
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Meet the new Qudini: a new look, a powerful framework and an even bigger retail vision
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Customer Experience Software Brochure
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2019 holiday season sales: how did the UK compare against the US?
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Retail and restaurant client logo pack – We Use Qudini
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Download Qudini Apps for retailers and restaurants
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Can department stores survive the retail revolution?
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2020 predictions: where is retail going in the future?
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12 most immersive retail campaigns this Christmas, so far…
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What to expect at NRF 2020: Retail’s Big Show
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- Retail trends
New York’s best experiential stores and how they’re attracting younger crowds
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- Retail
How to increase shop floor sales this festive season
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Why retailers are fleeing Fifth Avenue
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How retail stores can compete with Amazon
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- Qudini HQ news
What it’s like working at Qudini’s Old Street offices
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What Gen Z want from brands
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Event summary: What happened at Qudini’s The Future of Retail breakfast at Samsung KX?
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Does the Store Finder function on your website fall into this common trap?
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- ROI and case studies
Build vs. buy: 5 things retailers need to consider before building in-store software
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- Customer experience in retail
Managing multiple customer journeys in-store with a little help from Specsavers
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- Retail
Retailers need to be more transparent to earn consumers’ trust
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How Samsung, O2 & Specsavers are pioneering the future of customer experience
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- ROI and case studies
Sky TV episode showcases how Samsung, O2 and Specsavers are powering their ‘store of the future’ concepts
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¿Qué es un “Tech Bar” y por qué las empresas los crean?
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Blog
- Retail
Why ‘average’ stores no longer have a place on the High Street
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Blog
- Walk-in/queue management
What is a ‘tech bar’ and why are companies creating them?
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Blog
Multas de GDPR: ¿El proceso de gestión de clientes en su tienda lo pone en riesgo?
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- Store operations
GDPR: Snooze and your business will lose
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- Qudini HQ news
Qudini is Proud to Be Riding for Childrens’ Education with TechBikers
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- Walk-in/queue management
How managing queues gave a large UK optical retailer a 33% spike in average transaction value
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- Retail
The Millennial paradox – what Millennials really want from retailers
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3 Important Takeaways from RetailEXPO 2019 That Every Retailer Should Know
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- Events
Infographic – Customer expectations around their use of social media as a complaint channel
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- Retail trends
Infographic – Why customers use social media to share their complaints about poor in-store experiences
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- Retail trends
Infographic – Social media channels used by customers to complain about poor in-store experience
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- Retail trends
Infographic – How customers respond in the event of a poor experience within a retail store
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- Retail trends
Infographic – Customer use of Social Media to complain about poor experience within retail stores
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- Store operations
One year on: is GDPR helpful or hurtful?
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Infographic – Men vs Women complaints about poor experience within retail stores
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Infographic – Top causes of poor customer experience and complaints within retail
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- Retail trends
Infographic – Cause of Customer Complaints within Retail
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- Task management
Happy New Year! Qudini Task Management within the Antarctica Experience Store
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- Data
Deck the halls with BI data! Qudini Business Intelligence Analytics within the Antarctica Experience Store
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- Event management
Wishing you a Merry Christmas! The Antarctica Experience Store and Qudini Event Management Software
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- Walk-in/queue management
Seasons Greetings! The Antarctica Experience Store and Qudini Request Assistance System
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Merry Christmas! How the Antarctica Experience Store uses Qudini In-Store Click and Collect
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- Appointment scheduling
Happy Holidays! The Antarctica Experience Store and Qudini Appointment Booking Software
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Happy Holidays! The Antarctica Experience Store and the Qudini Queue Management System
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Blog
- Seasonal
Festive Cheer! How Qudini is supporting the Antarctica Experience Store this Christmas
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- Qudini HQ news
Qudini awarded ‘SaaS Innovation of the Year’ accolade at SVC Awards 2018
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Blog
Qudini CEO & Co-Founder, Imogen Wethered, awarded ‘Young Entrepreneur of the Year’ accolade at this year’s WCIT Enterprise Awards
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- Retail trends
Battle of the sexes: Men more likely than women to post their complaints on social media when faced with poor service, reveals Qudini survey
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53% of Londoners getting frustrated as a result of long waiting times
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The cause and frequency of customer complaints in the UK
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- Retail trends
Queuing continues to dampen UK spirits in 2018
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Official History of Parliament Vote100 album to feature Imogen Wethered, CEO of Qudini
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Qudini launches Remote Queuing App with QR and NFC features
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Merry Christmas and Happy New Year from the Qudini team
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How Qudini helped Santa to improve his CX at Christmas
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Retaining Customers & Increasing Repeat Store Visits using social media
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Promoting your Appointment Booking offering in-store
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- Retail
How to increase in-store footfall through the use of PR
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Drive traffic to your appointment booking software via advertising
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- Retail
How to increase footfall to your Appointment booking software via social media
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- Retail
Promote your Appointment Booking software via PPC and AdWords
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Driving traffic to your Appointment Booking services with landing pages
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Promoting your Appointment booking services with landing pages
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- Qudini HQ news
Qudini CEO awarded ‘Outstanding Individual Achievement of the Year’ accolade at this year’s Retail Systems Awards
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- Retail
Drive traffic to your Appointment services with value propositions
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- Retail
How CTAs can drive traffic to your appointment booking services
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- Retail
How travel agencies can market their Appointment Booking offerings
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- Customer experience in retail
How to transform the in-store customer experience
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- Retail trends
Analysis of the UK brick and mortar retail market 2017
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Blog
- Walk-in/queue management
Qudini to showcase queuing software at Paris Retail Week
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Blog
- Qudini HQ news
How Qudini helps London’s hottest restaurants beat the queue
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- Retail
Travel retailers can alleviate customer pain points through appointment booking software
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Blog
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Why telco retailers need to balance customer intimacy with operational excellence
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Top reasons why customers walk out with or without service
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How to prevent post purchase dissonance through appointment booking
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- Customer experience in retail
How banks have transformed the in-branch customer experience
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- Qudini HQ news
Qudini celebrates five years in business
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- Walk-in/queue management
Qudini launches new self-service kiosk hardware
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Blog
- Customer experience in retail
How different generations complain about poor in-store experiences
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Blog
- Retail trends
Why consumers complain and what retailers can do about it
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Blog
- Retail trends
The impact of Twitter on retail customer experience
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Blog
- Retail trends
How to align brand exclusivity and social media in fashion
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Blog
- Customer experience in retail
How to align staff knowledge and consumer expectations
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Blog
- Retail
4 ways negative in-store experiences impact retailers
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Blog
- Walk-in/queue management
Queues for service in retail stores cost the UK economy £3.4 billion
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Blog
- Qudini HQ news
What Women in tech look like in 2017: Interview with Imogen Wethered
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Blog
- Retail
4 ways long in-store wait times impact retailers’ ROI
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Blog
- Customer experience in retail
How a queue management system and appointment booking system can enable staff to serve customers better
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Blog
- Retail
5 benefits of transforming from a transaction-focused to a services-led retail model
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Blog
- Customer experience in retail
How customer experience drives revenue growth
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- Retail
How to move from transaction to service based retail
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Blog
- Qudini HQ news
Qudini selected as a supplier on G-Cloud9 for appointment scheduling software and queue management software
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Blog
- Appointment scheduling
Qudini’s appointment scheduling software helps a retailer increase in-store conversions by 10%
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Blog
- Retail
How to create a better omni-channel retail experience
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Blog
- Qudini HQ news
Qudini to partner with Fujitsu and Star Micronics at RBTE
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Blog
- Qudini HQ news
Qudini awarded Mobile Technology Vendor of the Year accolade at Retail Systems Awards 2016
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- Qudini HQ news
Qudini CEO Imogen Wethered awarded 2016 Women’s Age Award at Global Tech Awards
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- Walk-in/queue management
How to improve your in-store click and collect check-in services
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Blog
- Qudini HQ news
Qudini shortlisted for two retail technology software accolades
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- Qudini HQ news
Qudini’s queue management software featured in Insider Trends ‘Top 50 innovations in retail’ in 2016
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- Qudini HQ news
Qudini’s queue management software shortlisted for Engagement and Loyalty scheme of the Year 2016
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- Walk-in/queue management
How to escape the queues at airports with a queue management system
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- Retail
How Artificial Intelligence will transform the retail sector
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- Walk-in/queue management
How to manage queues over the festive period
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- Walk-in/queue management
Qudini shortlisted for Best Use of Tech In-store with O2
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Introducing Raj Sangha as Qudini’s Commercial Director
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How car dealers can repair their customer experience software
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Customer feedback on Qudini’s queue app
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7 top tips to increase customer footfall in your retail store
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Qudini reveals how to plan and design new queue management software features
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How to scale apps such as Qudini’s queue management system
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Qudini reveals top retail technology trends from RBTE 2016
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Qudini’s queuing system available on G-Cloud framework
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Qudini accredited as a Gartner Cool Vendor for queue management software
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Top five of the world’s most interesting queues revealed
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How Qudini’s queuing system improved the customer experience at Burrell Street Sexual Health Clinic
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Qudini helps O2 reduce walkouts by 62% with queuing system
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Qudini named as preferred Telefonica global supplier for its queue management system
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Qudini’s queuing system praised in the national news
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- Qudini HQ news
Qudini to exhibit queue management system at Mobile World Congress 2016
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- Qudini HQ news
Qudini updates queue management software with new remote ‘Join Queue’ QR Code code and NFC option
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- Retail
3 big themes that will emerge at NRF 2020
