UK Retail Insights Pack: Survey from 2,000 UK consumers show how stores can safely reopen after lockdown

Insights from 2,000+ UK consumers suggest how retailers could safely reopen their stores post lockdown.

Most stores have had to close shop during the Coronavirus outbreak, causing mass job losses and economic uncertainty across the country. Even the essential stores that have been able to remain open have had to adapt to new ways of operating and managing customers.

But in our digital era, where we have a wealth of new technology available to us, it makes little sense to ask customers to wait outside stores in a similar fashion as the food rationing queues of World War II. The UK government is grappling with how best to reopen stores in a secure way that protects the public, but if more stores reopen, this could lead to excessive queues outside of stores, and put the general public at risk.

Our recent survey of 2,004 UK consumers found three key insights that indicate how retailers can stay open for businesses, what retail should look like in the Coronavirus era and why so many brands are investing in virtual queuing systems and appointment scheduling software to ensure social distancing.

This presentation takes the reader through our insights and graphs broken down by type of retailer across:

  • Retail banks
  • Grocery retailers
  • Pharmacies
  • DIY retailers
  • Pet stores
  • Electronics retailers
  • Opticians/eyewear retailers
  • Phone/telecoms retailers
  • Homeware/furniture retailers
  • Beauty/make-up and skincare retailers
  • Fashion and apparel retailers
  • Sportswear retailers
  • Mum/children/toy retailers
  • Travel agencies
  • Car dealerships
  • Book retailers
  • Car garages
  • Estate agencies


Who we are:

Within the new Covid-19 world, our virtual queuing system and appointment booking software is helping retailers to stay open for business through improving their in-store customer management, curbside click and collect and by helping them to service their customers online.:

Learn more.

Webinar summary:


Please provide us with a few details before you download the report:

Resource Download
Please enter a valid business email to get in touch. You will be unable to submit this form until you have entered a valid email address.

Thank you!

A member of our team will be in touch.