UK Banking Insights Pack: Survey of 2,000 consumers on how UK banks should navigate the Covid-19 landscape

Insights from 2,000+ British consumers suggest how retail banks can safely stay open during the Covid-19 lockdown.

Most stores have had to close shop during the Coronavirus outbreak, causing mass job losses and economic uncertainty across the country. Banking retailers and other essential stores that have been able to remain open have had to adapt to new ways of operating and managing customers.

But in our digital era, where we have a wealth of new technology available to us, it makes little sense to ask customers to wait outside stores in a similar fashion as the food rationing queues of World War II. The British government is grappling with how best to reopen stores in a secure way that protects the public, but if more stores reopen, this could lead to excessive queues outside of stores, and put the general public at risk – and that’s where a virtual queuing system and appointment scheduling software could help.

Our recent survey of 2,004 UK consumers found three key insights that indicate how retail banks can stay open for businesses and what retail should look like in the Coronavirus era.


Who we are:

Within the new Covid-19 world, our virtual queuing system and appointment booking software is helping retailers to stay open for business through improving their in-store customer management, curbside click and collect and by helping them to service their customers online.

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