The Covid-19 UK Consumer Survey – Healthcare

Survey report: Insights from 2,000+ Britons explain how pharmacies and healthcare providers can better support their patients during the Covid-19 outbreak.

The Coronavirus pandemic has changed the world as we know it and, for many Britons, has created new physical and mental issues while depleting access to healthcare services. As a result, healthcare businesses are having to heavily adapt their operations to prioritise public health while experiencing entirely new challenges.

To understand how healthcare providers should navigate this new world to support patients while ensuring social distancing, Qudini surveyed 2,000 UK consumers.

This report presents these insights to explain how UK consumers are changing their interaction behaviours and which demographics want virtual service by phone or video.

Sectors included:

  • Doctors clinics
  • Dentists
  • Therapists/counsellors
  • Sexual health clinics
  • Pharmacies


Some of our findings:

  • 30% of consumers have fully eliminated non-essential trips to stores and other public places during Covid-19, and a further 52% have heavily reduced trips.
  • Doctors clinics are the least avoided of all healthcare services, yet they are still being avoided by two thirds (65%) of respondents.
  • 76% of people are avoiding visiting their dentists, sexual health clinics and therapists or counsellors.
  • 68% of patients want either phone or video service from doctors clinics.


Who we are:

Qudini offer software solutions for: Appointment Scheduling, Queue Management, Task Management and Event Bookings.

Within the new Covid-19 world, we help organisations to better service their customers and patients both online and offline, while ensuring social distancing by enabling them to:

– Support customers at home with: easy virtual appointments and effortless online webinar event bookings.

– Ensure on-site social distancing through: simple visit time-slot bookings, efficient in-person appointments and HQ-to-store tasks.

Learn more.


Please provide us with a few details before you download the report:

Resource Download
Please enter a valid business email to get in touch. You will be unable to submit this form until you have entered a valid email address.

Thank you!

A member of our team will be in touch.