Insights from 2,000+ American consumers suggest how retailers could safely reopen their stores post lockdown.
Most stores have had to close shop during the Coronavirus outbreak, causing mass job losses and economic uncertainty across America. Even the essential stores that have been able to remain open have had to adapt to new ways of operating and managing customers, such as investing in a virtual queuing system.
US state governments are grappling with how best to reopen stores in a secure way that protects the public, but if more stores reopen, this could lead to excessive queues outside of stores, and put the general public at risk.
Our recent survey of 2,000+ US consumers found three key insights that indicate how retailers can stay open for businesses and what retail should look like in the Coronavirus era.
This presentation takes the reader through our insights and graphs broken down by type of retailer across:
- Retail banks
- Grocery retailers
- DIY retailers
- Pet stores
- Electronics retailers
- Opticians/eyewear retailers
- Phone/telecoms retailers
- Homeware/furniture retailers
- Beauty/make-up and skincare retailers
- Fashion and apparel retailers
- Sportswear retailers
- Mum/children/toy retailers
- Travel agencies
- Car dealerships
- Book retailers
- Car garages
- Estate agencies
Who we are:
Within the new Covid-19 world, our virtual queuing system and appointment booking software is helping retailers to stay open for business through improving their in-store customer management, curbside BOPIS and by helping them to service their customers online.:
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