Insights from 2,000+ American consumers suggest how retail banks can safely stay open during the Covid-19 lockdown.
Most stores have had to close shop during the Coronavirus outbreak, causing mass job losses and economic uncertainty across the country. Banking retailers and other essential stores that have been able to remain open have had to adapt to new ways of operating and managing customers.
The American government is grappling with how best to reopen stores in a secure way that protects the public, but if more stores reopen, this could lead to excessive queues outside of stores, and put the general public at risk.
Our recent survey of 2,000+ US consumers found three key insights that indicate how retail banks can stay open for businesses, what retail should look like in the Coronavirus era and why so many leading banks are investing in appointment scheduling software and a virtual queuing system to offer virtual service and ensure in-branch social distancing.
Who we are:
Within the new Covid-19 world, our virtual queuing system and appointment booking software is helping retailers to stay open for business through improving their in-store customer management, curbside BOPIS and by helping them to service their customers online.
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