Insights from 2,000+ British consumers suggest how government organisations can safely stay open during the Covid-19 lockdown.
Government organisations in the UK are under immense provide services to an influx of people as a result of Covid-19, not to mention ensure the safety of both their visitors and their employees. Needless to say, social distancing is paramount.
But in our digital era, where we have a wealth of new technology available to us, it makes little sense to ask customers to wait outside doctors clinics, pharmacies or health clinics in a similar fashion as the food rationing queues of World War II. The UK government is grappling with how best to ease the lockdown in a secure way that protects the public, but if more stores and other organisations reopen, this could lead to excessive queues and foot traffic, and put the general public at risk.
Our recent survey of 2,004 UK consumers found three key insights that indicate how government organisations can stay open for businesses and what it should look like in the Coronavirus era.
Who we are:
Within the new Covid-19 world, our virtual queuing system and appointment booking software is helping healthcare organisations to stay open for business through improving their in-store customer management, curbside click and collect and by helping them to service their customers online.
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