2020 UK Retail Banking White Paper

Download our free white paper for original research and in-depth insights into the UK retail banking market.

We surveyed over 2,000 consumers of all different age brackets throughout the UK to get their thoughts on retail banking.

What’s inside?

  • How consumers feel about the Big Four retail banks
  • The banks with the strongest brand awareness, marketing, in-branch experience, online banking and customer service
  • Find out if the Big Four should be worried about the neobanks.

Some of our findings:

  • The most well-known bank is Barclays, with 79% saying they’ve heard of them before
  • The majority (64%) of respondents said Halifax has a “good customer experience”
  • 8% of respondents have an account with a neobank
  • Only 29% of Gen Zers and 36% of Millennials have heard of Monzo
  • One in five Millennials are considering using Monzo/Revolut as their primary bank.




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