Qudini’s Virtual Appointment Booking System integrates with Zoom Video Conferencing

Imogen Wethered
by Imogen Wethered

Consumers have made it clear that they want retailers to offer virtual appointments for services – its convenience, simplicity and accessibility have made it a must-have even after social distancing restrictions have been lifted.

An October, 2020 survey by Qudini found that 45% of US consumers want retailers of all types to offer virtual appointment services, where they can book one-on-one time with store associates for everything from personal shopping and beauty appointments, to product consultations, to mortgage checkups and financial health checks, to technical advice and support.

The team at Qudini were quick to realize this demand, and in March of 2020 (right when the Coronavirus first caused the world to go into lockdown) we launched our Zoom video conferencing platform integration with our appointment booking platform.

How our booking system integrates with Zoom

Our integration with Zoom means retailers using the Qudini Appointment System can offer virtual appointments that customers can easily schedule online and receive a Zoom link by email.

We have since seen a huge uptake of this feature, as retailers and banks increasingly offer virtual appointment services to connect with their customers during and beyond lockdowns.

This was part of an ongoing series of video integrations including 8×8 and Go Instore.

Learn more about Qudini’s virtual booking system 

We believe that virtual appointments are here to stay and will be a big part of the future of building omni-channel customer relationships. As a result, we’re making a number of changes to our virtual appointment offerings throughout 2021, such as: 

For more information about how this integration works contact your account manager, or for new customers, contact info@qudini.com

How the Virtual Appointment Customer Journey works

While the customer journey varies from business to business, and often depends on the capabilities of the appointment scheduling software provider, here is how Qudini’s virtual appointment customer journey works:

Read: How to promote your virtual appointment scheduling offering

Burberry’s virtual appointment service connects customers with styling experts.

Find out more about Qudini’s virtual appointment booking system here. 

 

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