Our queue management software and appointment booking software is already highly intuitive – but we’ve made it even easier for retailers and other enterprise organizations to manage social distancing with our new store occupancy tracking feature.
Covid-19 has brought with it a host of challenges for retailers, but it’s also created a plethora of opportunities for digital innovation. Over the last few months, we’ve been inundated with the number of retailers and brands looking to use our services, allowing us to make a real difference in the lives of our clients, their employees and their customers.
However, that hasn’t stopped us from trying to make our solutions even more relevant to today’s rapidly changing retail landscape – that’s why we’ve launched a new occupancy tracking feature that allows retailers to track how many customers are in their stores at any one given time.
Qudini has developed a name for itself in the retail tech market for its virtual queuing system and appointment booking software. During Covid-19, brands like NatWest, Samsung, Asda, Brown Thomas and O2 are using our software to:
- Manage customers entering stores with virtual queues and visitor time-slot scheduling.
- Allow customers to book appointments for in-store services.
- Create contactless click and collect experiences.
- Book online appointments for one-to-one services.
- Host online events such as webinars.
How the new occupancy tracking feature works
Instead of using a hand-held clicker to manually count the number of customers in-store, Qudini’s new store occupancy tracking feature allows our clients to easily and seamlessly track how many customers are in their store at once.
- Stores have full visibility over the number of customers in-store, and receive real-time threshold alerts when the maximum number is exceeded.
- When a customer or group of customers enter a store, staff members can easily add them on the Qudini host app.
- Store associates can add and subtract customers from multiple customer journeys including customers from virtual queues and with appointments.
- Store occupancy can be managed through multiple store staff and devices at once, which is great for stores with multiple entrances and exits.
Here’s some more details about our new store occupancy tracking software:
Track store occupancy across multiple customer journeys
Many retailers have increasingly complex customer journeys, where customers are entering the store to pickup items they’ve purchased online, or to receive servicing for product repairs or expert advice, or to shop with smaller partner brands located inside your store. Qudini’s new occupancy tracking feature allows you to keep track of consumers from all different journeys without disrupting their experience.
The occupancy tracking feature not only counts the number of customers entering and exiting your store, it also connects with your virtual queuing app and appointment booking app, giving you full visibility of the exact number of customers in-store.
Set soft and hard threshold alerts
Retailers can set soft thresholds for the number of customers allowed inside the store at once, alerting store staff when they are approaching the occupancy limit or have entered into a negative. Retailers also have the option of setting hard thresholds for the maximum number of customers allowed in store at once.
This gives retailers better control of the number of customers in store at once, as they receive regular alerts and notifications.
Manageable by multiple staff members
The occupancy tracker can be managed from store associates on any device using the Qudini app, which is great for stores with multiple entrances and exits.
This is also useful for store associates who are managing multiple roles at once, such as store hosts who are checking customers in for appointments or managing virtual queues.
Further benefits of Qudini’s occupancy tracking feature:
- As well as counting occupancy, store associates have more time to dedicate towards the customer journey.
- Occupancy numbers are more accurate as stores can track numbers across multiple entrances and exits and through multiple devices.
- Customers and store associates are safer as in-store social distancing measures can stay in place. This also means customers feel safer and have a more enjoyable experience.