Qudini has partnered up with Go Instore to offer retail businesses a safe, interactive and engaging way to virtually showcase their goods in stores using our appointment scheduling software.
When stores were first forced to close as a result of Covid-19, many retailers started investing in new ways to keep consumers engaged during the lockdown – and a popular initiative many brands chose was to offer virtual appointments. Since then, taking in-store services online, such as personal styling or shopping appointments, mortgage and financial health check ups, or product consultations, has proven to a be a valuable way to drive sales and build stronger consumer relationships.
Even with stores reopening, a large number of consumers will still be sceptical to visit stores. When we surveyed 2,000 consumers back in October, 2020, 63% of US and 64% of UK consumers were still avoiding stores where possible, and despite the mass rollout of Covid-19 vaccinations, social distancing measures will likely to stay in the place for the majority of the year.
Instead, many consumers have become used to, and even prefer, attending virtual appointments with store associates – they’re easy to sign up to when using a quality booking system, and they provide customers with regular reminders beforehand, and they offer a seamless way to join video calls (customers simply click the link in the booking confirmation email).
Qudini’s Appointment System now integrates with Go Instore’s video technology
As part of our series of video integrations, we are excited to announce we have partnered with video technology provider, Go Instore, joining our lineup of video integrations for virtual appointments, including Zoom and 8×8.
Using Qudini, customers can easily schedule appointments with store associates and interact with them through Go Instore’s video technology.
Go Instore’s service is unique in that it allows store associates to easily showcase goods in stores in a highly personalized and interactive manner. Store associates can chat with consumers via video as they walk around the store, showing consumers relevant products and answering questions etc.
How the Qudini appointment scheduling customer journey works in stores
A customer visits the virtual appointment booking landing page or section of a retailers’ website and follows these steps:
- The customer clicks on the virtual service they would like.
- They are presented with a list of available time-slots on the scheduling system.
- After selecting a time-slot, they enter basic information (and answer some screening questions where relevant).
- They then receive a confirmation email with a Go Instore video link and reminder email/SMS notifications.
- At the appointment time, the customer joins the video call and interacts with the store associate.
- After the appointment, the store associate can follow up with the consumer with further information.
To learn more about how this customer journey could work in your store, get in touch with team on email@example.com