Latest consumer survey report

Our latest consumer survey report shows which types of retail stores and banks customers want to be able to schedule appointments within…

Recent consumer survey report

Our recent consumer survey report shows how the pandemic has changed consumer shopping habits and which habits will be here to stay…

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Our Upcoming Webinar will present consumer insights on how the pandemic has changed consumer shopping habits. Sign-up below for Tuesday October 12th (2pm ET | 11am PT).

Go Instore and Qudini: Streamline the Virtual Appointment Customer Journey

by Ben Abbitt

Qudini has partnered up with Go Instore to offer retail businesses a safe, interactive and engaging way to virtually showcase their goods in stores using our appointment scheduling software.

When stores were first forced to close as a result of Covid-19, many retailers started investing in new ways to keep consumers engaged during the lockdown – and a popular initiative many brands chose was to offer virtual appointments. Since then, taking in-store services online, such as personal styling or shopping appointments, mortgage and financial health check ups, or product consultations, has proven to a be a valuable way to drive sales and build stronger consumer relationships.

Even with stores reopening, a large number of consumers will still be sceptical to visit stores. When we surveyed 2,000 consumers back in October, 2020, 63% of US and 64% of UK consumers were still avoiding stores where possible, and despite the mass rollout of Covid-19 vaccinations, social distancing measures will likely to stay in the place for the majority of the year.

Instead, many consumers have become used to, and even prefer, attending virtual appointments with store associates – they’re easy to sign up to when using a quality booking system, and they provide customers with regular reminders beforehand, and they offer a seamless way to join video calls (customers simply click the link in the booking confirmation email).

Qudini’s Appointment System now integrates with Go Instore’s video technology

As part of our series of video integrations, we are excited to announce we have partnered with video technology provider, Go Instore, joining our lineup of video integrations for virtual appointments, including Zoom and 8×8.

Using Qudini, customers can easily schedule appointments with store associates and interact with them through Go Instore’s video technology.

Go Instore’s service is unique in that it allows store associates to easily showcase goods in stores in a highly personalized and interactive manner. Store associates can chat with consumers via video as they walk around the store, showing consumers relevant products and answering questions etc.

4 Shots of different Samsung employees at their video chat stations

How the Qudini appointment scheduling customer journey works in stores

A customer visits the virtual appointment booking landing page or section of a retailers’ website and follows these steps:

Find out more about Qudini’s Appointment Booking App.

To learn more about how this customer journey could work in your store, get in touch with team on info@qudini.com

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New best practice guide

Our new best practice guide explains how Appointment Booking Landing pages will drive traffic to your in-store and virtual appointment services.

Latest consumer survey report

Our latest consumer survey report shows which types of retail stores and banks customers want to be able to schedule appointments within…

Recent consumer survey report

Our recent consumer survey report shows how the pandemic has changed consumer shopping habits and which habits will be here to stay…

Upcoming Webinar

Our Upcoming Webinar will present consumer insights on how the pandemic has changed consumer shopping habits. Sign-up below for Tuesday October 12th (2pm ET | 11am PT).