Qudini’s queuing system comes in at number 20 for Insider Trends Top 50 ‘Innovations in Retail’ alongside Amazon, eBay and Google.
No wonder the retail sector is going through a digital transformation like nothing it has ever seen. Consumers have become demanding and inpatient when it comes to service. Mobile commerce, or mCommerce, is a large factor in this changing customer spending behaviour. Shoppers want really fast, seamless, even educative and overall, simply rewarding shopping experiences.
This means retailers must make informed choices about not only what is right for the customer, but also what is right for the business.
Speaking of our software, Insider Trend’s Head of Retail Trends, Cate Trotter, said:
“Customers no longer have to impatiently tap their feet, wondering how long they’ll be stuck waiting in line. Qudini will tell them how long the estimated wait will be via a TV screen, and will send the customer updates via text. Qudini also has an appointment software, so retailers can plan for optimal staffing.”
Other prominent businesses mentioned on the list are Amazon, for its next-day delivery service, Doddle, which allows consumers to send, pick-up or drop off packages from retailers throughout the UK, and eBay, for its 3D Dressing Room feature that allows customers to virtually try on products before buying.
Commenting on Qudini’s prominent position in the Insider Trends list, Qudini’s CEO and Co-founder, Imogen Wethered, says:
“It’s a great honour to be included Insider Trends Top 50 Innovations in Retail for 2016 – but coming in at number 20 is even better!”
“Our work alongside retail enterprises such as O2 has been truly rewarding, and it has also helped us to gain notoriety in the retail space. Our solutions are having a real life impact on the shop floor, and it’s great to be recognised as leaders in the retail tech space.”